I recently stayed at the Hotel Villa Marina and was very excited for the stay based upon my communications with the hotel and how helpful they had been. That is about where things ended...there was supposed to be a shuttle from the ferry to the hotel, but when I arrived, I waited for about 20 minutes for the shuttle, only to have him drive away before I reached the van. I sat down at a café and one of the waiters was friends with the driver, so called him to come back which took almost an hour. I finally arrived at the hotel to discover a beautiful oasis overlooking the sea with amazing gardens and a beautiful pool. I received a lovely tour and was seated in the rose pavilion for my "welcome" drink and snack because my room was not yet ready. I arrived on the property at 2:50pm, check in was at 3:00 and I was shown to my room a little after 4:00, which was fine because I was enjoying the beautiful grounds and relaxing.
In the evening, when I left for dinner, I was waiting for the shuttle to Capri only to be told, unceremoniously, that I would have to wait for another shuttle because they were taking other guests ahead of me. I also asked the gentleman at the front desk about the wifi which wasn't working and he did not believe me or do anything until another guest brought the same issue to his attention. Even though there is a daily shuttle schedule to and from the town, you are supposed to call the hotel in order to have them come get you...which gets pricey when you are making an international call.
Lastly, when I was checking out of the hotel, they tried to charge me for mini-bar purchases that I did not make and the woman was very rude about it. I also asked to check out one hour later and they told me under no circumstances could I check out late because they had another guest checking....even though I had to wait over an hour when I checked in.
Overall, this was a BEAUTIFUL hotel, very serene and lovely. The service was so poor and disappointing. Considering the reputation of the hotel and the price of the hotel, I would have expected 5 star service.
If and when I visit Capri again, I do not think I will be staying at the Hotel Villa Marina.
- Official Description (provided by the hotel):
- Villa Marina Capri Hotel & Spa is glad to welcoming our special guests starting from April to October ... During your stay here at Villa Marina Capri, a 5 star hotel & Spa in Capri, you will definitely appreciate our impeccable service, our design rooms decorated with a touch of contemporary creativity, and the charming atmosphere of an early twentieth century home. Our hotel is tucked away in a private garden along the part of the coast that faces the Vesuvius and the Gulf of Naples, only steps away from the Piazzetta which is the centre of Capri's day and night life. Don't miss to make reservation as soon as possible in order to get the most convenient accomodation for a comfortable and relaxing vacation on Capri island! ... more less
- Reservation Options:
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- Also Known As:
- Marina Hotel Capri