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“Unmitigated disaster brought about by Capritime's GREED.”
Review of Capritime Tours

Capritime Tours
Ranked #23 of 44 Tours in Capri
Attraction details
Level 2 Contributor
6 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“Unmitigated disaster brought about by Capritime's GREED.”
Reviewed 30 November 2013 via mobile

Rebecca did not fulfil her promises.I booked months ahead. Capritime boats verbally contracted and financially commited for a specific boat for my 50th birthday party. We are not oliagarchs!! Capritime boats did not fulfill their promises, did not give us the boat promised and expected me to waste my very short holiday time reorganising their broken promises and still spend thousands of hard earned £ because they'd clearly double booked the boat and took out a wedding party not us! For them - financially sound - morally - I was fed a pack of lies. All the guests I brought to Ischia were left stranded by the greedy and dishonest Capri time boat people

Visited September 2013
Helpful?
7 Thank CescaBT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca B, Owner at Capritime Tours, responded to this review, 23 December 2013
Capritime did not act out of greed or dishonesty in its dealings with this client, whose review is completely hyperbolic and a figment of her imagination with respect to her comments about Capritime. We received ZERO for this cancellation after months of effort on our part.

We understand the disappointment and greatly regret that the boat chartered for this guest's birthday charter was not available the day of the scheduled excursion but it was through no fault of Capritime Boats. The boat chartered had not been double booked but in fact had mechanical problems for which it was put on dry dock for repair the day prior to and the day of the scheduled charter.

Capritime offered the guest three other boat alternatives of various sizes and price -- all less expensive than the originally scheduled charter -- to try to accommodate the scheduled excursion but the guest preferred to cancel altogether. There were no penalties or refunds due as the guest had not paid anything for the charter, not even a deposit. We did not hear anything else from the guest after the cancellation until we received a threatening e-mail from her followed by this vindictive posting two months after the fact.

Upon reading the guest's e-mail, we contacted her directly and provided the mechanic’s work order for the repairs done on the boat to prove to her that the boat was not in use the day of her birthday - not for her or for any other guests - as it was being repaired on dry dock.

Capritime Tours prides itself on providing outstanding customer service and we tried to accommodate the guest with an alternate solution which was refused. We did not leave anyone stranded nor did we act immorally or dishonestly. While each and every guest has the right to post opinions, personal attacks and slanderous comments should not be allowed in such reviews.

We regret and apologize once again to this client that the boat was unavailable for the charter but if a boat needs repairs, it gets them no matter what service has to be cancelled, as safety is our top priority.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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62 reviews from our community

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Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Lyman, South Carolina
Level 2 Contributor
8 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
“Great Value!”
Reviewed 10 November 2013 via mobile

Have been to Capri 3x without being able to see the Blue Grotto. This trip was the charm. Our cruise line NCL, had a tour, from the ship @ $199.00 per person. After researching Capri-time tours on Trip Advisors, we booked & paid online, with Rebecca. We booked a private boat, a Gozzo, for $235.00 for a half day tour of the island. This amount was for 4 adults. A bargain compared to the ships excursion! We took a fast ferry from Naples met our captain Miguel and was able to not only see the Blue Grotto but the white & green as well. A leisurely trip where we were able to drop anchor and swim in the green grotto followed by a cold crisp glass of local white wine or 2 served by our delightful captain & host for the day. This was, by far, the highlight of our trip. I must say that the BLUE Grotto although breathtaking was an additional 50 euro for less than 5 minutes. An experience none the less. It was truly the only way to go with champagne taste & a beer budget. We'll definitely return and use Capri-time again!

Visited September 2013
Helpful?
3 Thank ZsaZsa52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wrightwood
Level 5 Contributor
76 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 31 helpful votes
“Amazing Blue Grotto”
Reviewed 4 September 2013

A great way to see the sights around the Island of Capri. Boat was clean and the captain was able to put the boat very close to some amazing sights. An unforgettable experience.

Visited July 2013
Helpful?
2 Thank Nalyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
“The perfect first day !”
Reviewed 27 August 2013

We arrive at Capri from a rainy and cloudy London and our flight was at 6 am. We anyway went ahead and booked our boat ride around Capri for that day and the fact that we had not slept did not at all undermine our day ! We had such a lovely time we didn't even care we hadn't had any sleep.

Our captain Mikele, was excellent, very friendly and relaxed, whatever we asked for he was more than willing to accomodate us and he was also very eager to answer all our questions about the island !

Our boat was lovely, very clean and comfy with a lovely deck to relax and sunbathe on, he offered us drinks and wine, nibbles and no matter how long we wanted to swim for, he was very patient as we wondered around to explore the grottos.

We thoroughly enjoyed our day on the boat, it was the perfect way to explore the island and its various grottos and Mikele certainly knew where to take us !

Rebecca was very helpful and nice, we spoke several times on the phone and she was very friendly and organized, something we greatly appreciated. Well worth the money. Even though other companies for the same tour would charge more, I don't know what the difference would have been, as from all the gozzos we saw around the island, ours was the nicest and the service was excellent. We did a full day tour and it was an unforgettable experience. Our nicest day on the island!

Would definitely reccomend this compnay and would definitley do it again if we were to travel to Capri again !

Visited August 2013
Helpful?
3 Thank errik m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level 2 Contributor
6 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
“OMG!”
Reviewed 26 August 2013

Michaeli was our captain and Laura was out boat. To say it was a perfect day, would not give the day justice! It was perfect! Michaeli knew everything about the island and the waters around it. Where to jump off and swim, the right guys to take us into the Blue Grotto who would let us jump off and swim!!!!!! I will definitely do this again!

Visited August 2013
Helpful?
2 Thank Scrannet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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