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“Great find”

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Hotel Syrene, BW Premier Collection
Ranked #18 of 41 Hotels in Capri
Certificate of Excellence
GreenLeadersSilver level
New York City, New York
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great find”
Reviewed 13 July 2014

This is a great find if you want to be amidst the luxury shops on the main street in Capri. A few steps from Capri's most expensive hotel Quinsisana and at a fraction of the price. Serene is a basic hotel, by no means luxurious. However, it's clean, features a pool and a gorgeous lemon tree terrace. Breakfast is good and cappuccinos delicious. Rooms are basic, my garden view overlooked the pool and the town of Capri . Beds are comfortable. Furnishings basic and can use an upgrade. I got a great last minute rate from hotel website.

Would highly recommend.

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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Irene K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwhotelsyrene, Proprietario at Hotel Syrene, BW Premier Collection, responded to this review, 15 July 2014
Dear Ms Irene K,
We are glad to hear that you had a comfortable stay at Best Western Hotel Syrene and that you were fully satisfied with our services.
We will be delighted to welcome you back in our hotel, shall your plans bring you to Capri again in the future.
Kind regards from Capri.
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327 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Danish first
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English first
Williamstown, MA
Level 6 Contributor
150 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 10 June 2014

If you've never looked at the BW International Hotels catalog and the "Best Western" name summons up those roadside, quite average motel/hotels in the U.S., then you would not believe a BW could be like the Hotel Syrene in Capri. A far cry from the US version, this is a beautiful, classy hotel, with views of the sea from it's front terrace and prices that are very moderate for Capri. It is located at the end of a street of very high-end shops -- Via Camerelle -- and far from the noise of the main square. Also, no traffic noise as these are all pedestrian streets! I did read that someone complained about a barking dog -- I'm wondering if it was the same little yappy dog that I heard as we were having breakfast on the terrace. I walked over to the edge and looked at the lovely house next door where there was a tiny white poodle. I scolded him and he immediately cowered down and stayed quiet (he must have understood English!).

Check out the photos on this hotel's web-site and see the lovely lobby, lemon grove, swimming pool and bedrooms. The buffet breakfast is bountiful -- everything from tiny pizzas to scrambled eggs and bacon or sausage -- lots of delicious sweet treats and cold meats, cheeses, etc. They seem to have covered everything!

We enjoyed the beautiful swimming pool after our daily explorations -- lucky for us that late May was so warm. They hand out thick yellow beach towels at no charge.

The rooms and bathrooms were super clean as was the entire facility. The staff were all friendly and eager to be helpful.

We loved everything about this hotel -- except maybe those steps up to the hotel from the street which are tough with a suitcase; lucky you need do it only once (probably they would send someone down to carry them if you went up and asked). There is a very nice little bar a stone's throw from the hotel; it has a few outdoor tables and it's a great spot for people watching. We had drinks there several times, also gelato and once we tried their toasted ham and cheese sandwiches for lunch which were not bad at all (we had just arrived by ferry and we were tired and hungry).

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BerkshireGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwhotelsyrene, Proprietario at Hotel Syrene, BW Premier Collection, responded to this review, 12 June 2014
Dear Mr. Berkshire,
thank you very much for your nice feedback after your stay in our Best Western Hotel Syrene.
We are delighted to read that you had an enjoyable stay and that our lovely rooms, great breakfast and very attentive service have made your stay wonderful.
Thank you for your positive reply and hope to welcome you soon again.
Best regards from Capri.
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London, England, United Kingdom
Level 4 Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 5 June 2014 via mobile

We stayed here at the end of May for 5 nights to celebrate a friends bday . We had been given the details of Hotel Syrene as it would be easier for getting around !! My partner is mobility impaired and mostly wheelchair assisted whilst away so we were aware of the challenges ahead with a good understanding that Capri was going to be difficult.
The hotel staff were simply amazing . Before our arrival emails were answered swiftly by Michele helping me make the best judgments for our travel arrangements and getting around . Constant assistance from Claudio and all the staff at the hotel made our trip !! and I even felt as if I had had a holiday , so thank you everyone .
La Syrene is very clean in fact spotless , our room was on second floor and although we had no balcony we had a large window and a great view . En-suite facilities and again spotless , who uses hotel products ?? So basic toiletries certainly didn't concern us and big fluffy white towels were a treat once showered .
I never heard a dog barking as in a previous review , for us in fact it was so peaceful considering the perfect central location . The swimming pool which we used every day was great , a little chilly at first perhaps but it will warm up for the season ahead . Again perfectly clean towels and also well maintained sun bathing loungers and outside pool area. This brings me to lunch , OMG !! why leave the hotel , the food was of very high standard and remained consistent throughout our trip. We ate 4 lunches and we're never disappointed by quality , the only massive downfall was the restaurant wasn't open in the evening when it most definitely should be . It's hard to find high quality meals at reasonable prices On Capri so please guys get that restaurant open in the evening and allow everyone to enjoy this beautiful area under the lemon tree groves .
Grazia 'La Syrene' we had a wonderful stay and you did us proud , we hope to re visit some time again soon .

Stayed May 2014, travelled with friends
Helpful?
1 Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwhotelsyrene, Proprietario at Hotel Syrene, BW Premier Collection, responded to this review, 7 June 2014
Dear Guest, thank you very much for you nice feedback.
We are delighted to hear that you enjoyed your stay at Best Western Hotel Syrene and that you appreciated the great location, our nice staff, the tasty lunch as well our clean rooms.
We will pass your compliments to our employees.
Looking forward to welcoming you again in our Hotel
Best regards from Capri.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 June 2014

This was a brilliant hotel to wind down in after a hectic few days celebrating a friends wedding in Sorrento.
The room was of good quality and the beds were comfortable.
We didn't use the pool space as spent most of the time wandering around Capri but it looked busy and there seemed to be plenty of space. It's worth looking at the pool from the bar area though as it has glass walls which was interesting.
The hotel was a great base and close to all the hustle and bustle but once inside it felt like you were miles away.
Everybody was friendly and breakfast had a nice variety of options (the croissants were brilliant!).
The one downside was the barking Dog which stopped us sleeping two of the nights, but this wasn't the fault of the hotel whatsoever!
Just want to say a huge Thank You or Grazie Mille to Claudia on the front desk. She absolutely made our trip. She managed to get us in to Il Geranio and E'Divino at very short notice whilst we were on the Island and neither meal disappointed.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alexiaath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwhotelsyrene, Proprietario at Hotel Syrene, BW Premier Collection, responded to this review, 7 June 2014
Dear Mrs. Alexiaath,
thank you very much for taking the time to write a review after your stay in our Best Western Hotel Syrene.
We are happy to hear that you appreciated our service, the good location, our breakfast and the very friendly staff. We hope to welcome you again, next time you visit Italy.
Best Regards from Capri.
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UK
Level 6 Contributor
384 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed 19 March 2014

We stayed at the Hotel Syrene during a multi centre holiday to Ischia, Capri and Sorrento. We arrived at the Hotel Syrene on the day of our wedding anniversary and have to say that we were disappointed by the quality of the hotel and the service that we received. The girl on reception when we arrived was not very personable and didnt make any reference to our wedding anniversary despite the fact that it was listed on our notes by our holiday company. We were told by the girl that our room would be ready shortly and to have a drink whilst we waited. It took 2 and a half to 3 hours for our room to actually become ready!! During the long wait my husband used the pool, which was very nice and we chilled by the pool. The room at the Hotel was nothing special and buffet breakfast was also not the best. A distinctly average hotel and the worst hotel out of the three during our stay. The best thing about the hotel was the location and the view of Capri

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrMrsHill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian, Florida
Level 4 Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 October 2013

Great spot for a holiday. The hotel will send a "bus" to greet you at the dock the day of your arrival to pick up your luggage so you can start enjoying your holiday on Capri as soon as you get off the boat. My sis and I had a room facing the sea with a balcony which made for some awesome views especially in the evenings when the lights on the island begin to mingle with the star in the sky. Enjoy a bottle of wine on your private balcony overlooking the sea! Great staff, very helpful. perhaps less than 2 minutes walk to the piazza just around the corner of the hotel. A perfect spot to enjoy a weekend or a week on Capri!

Room Tip: The sea view rooms cost a little extra but provide a view you won't regret paying for. It's...
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank harry c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level 5 Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 11 October 2013

This was such a great hotel. The pool and garden/outdoor dining area was gorgeous. The staff was very friendly and helpful. It was a in a very convenient location to Capri town center. Just know that they charge you 12EUR per bag if they take the bags up to the hotel for you from the Marina. Take a taxi. It's cheaper. And taxis are a ripoff. The breakfast here was the best we've had on the trip.

Room Tip: All the rooms in this place would be great.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GaryKPSU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Syrene, BW Premier Collection

Property: Hotel Syrene, BW Premier Collection
Address: Via Camerelle 51, 80073 Capri, Island of Capri, Italy (Formerly Hotel Syrene)
Phone Number:
Region: Italy > Campania > Province of Naples > Island of Capri > Capri
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#1 Green Hotel in Capri
#7 Business Hotel in Capri
#14 Family Hotel in Capri
#15 Luxury Hotel in Capri
#24 Romantic Hotel in Capri
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Syrene, BW Premier Collection 4*
Number of rooms: 32
Reservation Options:
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Also Known As:
Best Western Syrene
Best Western Capri
Capri Best Western

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