Fundamentally, when I come to a four star hotel I have an expectation of service, cleanliness and comfort. This hotel is very centrally located in the heart of Capri. Every time I had a question the staff was very helpful in answering and making suggestions (although I needed to ask the question and was not provided the information beforehand- such as "where is breakfast", "how do I get my luggage down to the port", "can you make the boat reservation" etc.). Even breakfast (great view) was just mediocre- there were some scrambled eggs in a cold dish sitting on the table and the staff was very nice to make some more but I had to ask and insist that the eggs on the table were very cold.
The hotel was not clean. When I entered my room there were leftover hairs of various sizes and colours all over- one in the sink, a few more in the shower, and when I went to put my umbrella down in a corner I was afriad to put it down because of the collection of dirt and hairs. I asked the cleaning staff to come back in. Even so, I then noticed that one of my shower gels was dirty and half used but had been put back for me or old foamy soap on the backsplash tile behind the sink.
My quality of sleep was not good because the door is very thin and so I could hear every sound from people coming up the stairs and speaking to each other and going into their rooms.
I would not return to this hotel.
- Official Description (provided by the hotel):
- Hotel La Residenza is located just 220 yards from the Piazzetta, Capri's central square. It offers a large sun terrace with swimming pool and peaceful grounds with palm trees.Set in the heart of Capri, La Residenza is surrounded by the town's most popular shops, bars and restaurants. The port of Marina Grande is 5 minute drive away for ferries to Italy's mainland. All rooms are air conditioned and come in a range of styles. They feature a minibar and satellite TV and some have a balcony overlooking the Mediterranean Sea. Guests have free Wi-Fi in public areas and a buffet breakfast served each morning. The restaurant serves a varied menu of Italian and international cuisines. ... more less
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- Also Known As:
- La Residenza Hotel Capri