Although many people commented on the excellent service by the staff, we had quite a different experience. Right from our first encounter, we were put off by the rude front desk staff. When we asked about obtaining a map in English (they only had French or Spanish left), the answer was a shoulder shrug. Later, the manager asked us whether we had already purchased our return ferry and we were encouraged (almost forced) by the manager to let them arrange our ferry tickets for us, rather than the hassle of buying the tickets at the docks. More information must be relayed to the guests: we had no idea that there would be a 40% upcharge, with only cash accepted. This meant that we had to withdraw extra cash from an ATM and pay more fees right at the last minute. They could not tack it onto the room bill, likely because it is truly a shady ticket-reselling side business. To make matters worse, the manager assured us that it's no big deal to take money out of the ATM in a condescending tone, like we should have money to burn as tourists in Capri. The rooms are extremely small (just enough room to walk around the bed) and they are in desperate need of upgrades (ratty sheets, old lumpy mattress and pillows). On the plus side, the breakfast and pool were adequate. Overall, the hotel seems like it was a luxury hotel 10-20 years ago, but all that remains are the marble floors and snooty attitudes.
- Official Description (provided by the hotel):
- The Hotel San Felice, situated at the heart of the island just a few minutes from the famous "Piazzetta," reflects the characteristically simple yet elegant architectural style of Capri in every minute detail. ... more less
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- Also Known As:
- Hotel San Felice