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“Fantastic place with excellent service”

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Hotel Excelsior Parco
Ranked #3 of 41 Hotels in Capri
Certificate of Excellence
Stockholm, Sweden
2 reviews
“Fantastic place with excellent service”
Reviewed 30 March 2011

We stayed 2 nights at Excelsior Parco and had a fantastic time. The hotel itself is a beautiful old villa with a great view of the Capri marina. The rooms are spacious, clean and nice.

The best thing with our stay was however the staff, we got a good introduction of the island when checking in and the staff was extremely helpful in booking rooms, providing tips for to do's on the island etc. Also, the shuttle service with friendly Carlo was much appreciated (even though the hotel is just 15 mins walk from Capri "city").

If we go back to Capri, we'll definitively stay at Excelsior Parco.

  • Stayed March 2011, travelled as a couple
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Helpful?
Thank CarlT79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (209)
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london
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 March 2011

I went to Capri with my boyfriend for his b.day. i had told the Hotel Manager it was his b.day and she had surprised us and put a bottle of sparkling wine in the room along with some little nibbles. The hotel itself was perfect. The hotel staff were extremely helpful and friendly and i would definitely go back there and recommend to friends. They have a complimentary shuttle car that takes you to town and back during the day and the driver was brilliant. I couldn't praise the hotel staff enough. Our room was cleaned every day and all in all - perfection!

  • Stayed February 2011, travelled as a couple
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Helpful?
Thank smarteis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
1 review
Reviewed 23 March 2011

This hotel has the most amazing service. I've travel a lot - all over the world - and I don't think I've ever seen a hotel where the staff takes so much effort to make the experience enjoyable.

These are some of the things that my family and I appreciated here:
1) We decided to visit Capri at very short notice from Rome. I emailed about 10 hotels asking for rates and information. Only 2 hotels ever responded, and I got a prompt response from only this one hotel - from Valerio - who was very helpful with prices, room selection, travel suggestions to come up from Rome, and other useful information, so that we had our trip set up in a few hours.
2) Although the hotel is not in the heart of the town, the drop off / pick up arrangement is awesome. Carlos (who drives the car) is super friendly, and gets you where you need to be at very short notice. First time visitors to Capri may not realize that a lot of the hotels in the heart of the town are not actually approachable by car, and so is some walking involved to get to any hotel around the main square from the designated cab drop off point. If you don't want to take a cab, there is an expensive service to send your luggage to hotels in the heart of the town. However the Excelsior Parco is outside the no-drive zone, and so they pick you up from the ferry with your luggage and drop you off when you leave. The drive to town from the hotel is only about 5 minutes, and so you don't miss much by staying here.
3) The breakfast spread is great for European standards. They have both the standard cold fare, but also food prepared hot as you request. This is not standard in Europe, and we much appreciated it.
4) The staff made the experience very family friendly - a lot of small touches that were quite nice. We all liked the welcome drinks after we arrived there. We were traveling with a 9 year old, and a 4 month old baby. However the staff here were very helpful, taking care of the stroller for us, and getting the stroller in and out of the car as needed, and making the right recommendations for family friendly dining and activities (by the lady at the front desk - I forget her name). Also our son liked the candy at the front desk, and so they gave him a big bag of candy when we were leaving - which made him very happy.
5) Although we had a late check out, they were quite accomodating and let us stay in the room until it was time to leave without an additional charge. They did not try to hurry us out earlier, and in fact sent up hot chocolate for the family while we were waiting to leave.
6) Since we were traveling with a baby, we liked the fact that there is a well stocked super market for locals very close to the hotel - so that we could pop in and out to get kids supplies as needed.
7) The rooms while not lavish, were kept very neat and clean - with better than average bathrooms for small hotels in Europe. The second day of our stay, they had a better room available than the one we had paid for, and so they upgraded us at no extra cost. The views from that room were great, and we enjoyed sitting on the balcony, drinking wine and enjoying the view.
8) Lastly, the staff were very friendly. Most hotels are quite impersonal, but everybody here worked hard to make you feel special. In particular Carlos who drove us around, and who always had a smile and a great attitude.

  • Stayed December 2010, travelled with family
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Helpful?
Thank thebanerjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
1 review
Reviewed 22 March 2011

For a long weekend I booked this lovely warm hearted hotel for a special weekend with my Mama (69). Looking forward to the good reviews I read on trip advisor, I wasn't dissapointed at all...it did even go beyond my imagination! After the boat from Napels to Capri, Carlos picked us up to drive us to the hotel. His Italian charm can't be missed and is at your service to take you to Capri, Marina Grande, has good tips for you about the Island. At the reception Valerio and Vivianna make everything possible,, make you feel welcome and at home. Welcome drink of your choice. They also answered all my answers by mail and gave us the most wonderfull room with beautiful seaview. The rooms are nice and jugendstill like, just like the whole hotel. They are very clean and romantic style decorated. The breakfast buffet is wonderful, we also had diner wich was very pleasant. Roomservice available too! The positivity and caring style of Armando can't be missed he will do everything to serve you as best as he can! What I really liked about this hotel it's like a home away from home, you make contact with everybody: staff other guest which is really nice. That gives you a safe and friendly atmosphere feeling. You can really feel that everybody who works here really loves their job and that benefits on the fantastic atmosphere! The fact that there's car service available is such a luxioury! And free WIFI everywhere in the hotel. If you don't have a pc with you they will offer you a free laptop. Service and Happiness is all that counts at Hotel Excelsior Parco...I miss it already and won't book anywhere else on this lovely Island! I simply felt in love with Excelsior Parco..it was love at first sight! Mille Grazie!!

  • Stayed March 2011
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Helpful?
Thank Valerie1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jakarta
Level Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 February 2011

Hotel was excellent, they provide us with a free shuttle to port as well as city, the lady concierge Marianne, if I'm not mistaken, was extremely courteous and helpful, location is slightly farther since it's not in town, but the free shuttle compensates for it and the price is extremely reasonable...

  • Stayed October 2010, travelled as a couple
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Helpful?
Thank caithlene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 February 2011

This hotel far exceeded our expectations. The employees were extremely helpful and always friendly. When we arrived on Capri, we actually walked to the hotel. It was a bit of a hike being uphill with luggage, but definitely doable. They told us they were available to drive us to the city center/other areas whenever we would like. The view from our room was beautiful and overlooked the water. The location was good, although, to get anywhere on Capri you will have to walk quite a bit, some being uphill. It's so beautiful, we didn't mind. I definitely recommend eating outside of the actual city center, the touristy food left a lot to be desired while the local places we ate were amazing. Overall, we'd definitely stay here again and would love to go back.

  • Stayed March 2010, travelled as a couple
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Helpful?
Thank lmog47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
2 reviews
Reviewed 7 February 2011

I used tripadvisor to book this hotel and I was so happy that I did. The hotel is in a wonderful location overlooking the sea. The service we received was the best. The staff are very friendly and helpful and I will definitely rocommend this hotel to travellers. I will stay there again. Of the seven hotels we visited in Italy this was our favourate. We were not be dissapointed. Wendy. South Africa

  • Stayed December 2010, travelled as a couple
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Helpful?
Thank crosswarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Excelsior Parco

Property: Hotel Excelsior Parco
Address: Via Provinciale Marina Grande 179, 80073 Capri, Island of Capri, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Island of Capri > Capri
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Family Hotel in Capri
#1 On the Beach Hotel in Capri
#2 Romantic Hotel in Capri
#2 Luxury Hotel in Capri
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Excelsior Parco 4*
Number of rooms: 11
Official Description (provided by the hotel):
Two thousand years ago, an Ancient Roman residence, as testified by the column dominating the entrance to the hotel. At the start of the 20th century, a Liberty style villa, the chosen refuge of artists, intellectuals and all those looking for an exclusive hideaway. In 2006 a complete restoration and renovation transformed the building into a boutique hotel in which to experience the traditional hospitality of Capri's most elegant villas. ... more   less 
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Also Known As:
Excelsior Parco Hotel
Excelsior Parco Capri

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