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Luxury Villa Excelsior Parco
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Reviews (1,206)
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Reviewed 21 August 2014

My friend and I came to stay at Hotel Excelsior for two nights and did not want to leave. Everything was fabulous and we were extremely well looked after. We had access to a driver who came and picked us up from the port when we arrived and he was able to drive us to main drop off points on the island, which made it really easy to get around. The staff were very professional and knowledgeable about Capri and arrange an amazing private boat tour around the island and a beautiful beach dinner on our last night.The room was clean and very comfortable and the bathroom was great. We had a massive spa bath on our balcony which looked out over the garden. The only disappointment was we didn't have enough time to use it! When we arrived we realised our passports were still in Amalphi and the staff arranged for them to be picked up and delivered to the hotel at no cost or inconvenience to us! We were very lucky to have found such a great hotel and had such a wonderful experience. Capri and Hotel Excelsior were defiantly highlights of our trip. We absolutely loved it and will be back. Thank you Shae and Zoe from Melbourne, Australia.

  • Stayed: May 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Shae W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviana A, Responsabile relazioni con la clientela at Luxury Villa Excelsior Parco, responded to this reviewResponded 2 September 2014

Dear Guest Mrs Shae,

thank you so much for your support and your beautiful review, we are so proud of your happiness!

We remember you and your friend so smiling and positive, we hope to welcoming you at our Villa for a longer vacation and to enjoy the "dolce vita"..

With our warmest regards
Viviana & Excelsior Parco Team

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Reviewed 19 August 2014

This hotel really wins you over with their attitude! Great location, excellent staff! Vivianna is amazing, Andreas also great! The bell staff is also very charming. You feel right at home and they are there to help you with whatever you need. Our room was spacious with a nice jacuzzi on the balcony. Great views of the Mediterranean! We would love to come stay again!

Room Tip: floors 1 and up are good to go with!
  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Eevoosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviana A, Responsabile relazioni con la clientela at Luxury Villa Excelsior Parco, responded to this reviewResponded 21 August 2014

Dear Guest Eevosh,

thank you so much for coming at our Villa with your family to enjoy your "caprese" vacation, your support is very precious and your happiness makes us proud!

We invite you with pleasure to visit us again and we send our warmest regards.

Cheers
Viviana & Excelsior Parco Team

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Reviewed 19 August 2014 via mobile

What a fantastic hotel this is! Excelsior Parco exceeded all our expectations. A small boutique hotel where ALL staff were friendly and made you feel so welcome.
The hotel is beautifully decorated with a really nice rooftop terrace overlooking the ocean. They provide a beautiful breakfast and even help to plan out your day on which sights to see etc.

We were lucky enough to get a complimentary room upgrade with a jacuzzi on the balcony when we arrived, which really was a lovely surprise!

Our experience at excelsior was so different to all the other hotels we have stayed at. Would highly recommend to stay here.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Lanita V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviana A, Responsabile relazioni con la clientela at Luxury Villa Excelsior Parco, responded to this reviewResponded 21 August 2014

Dear Mrs Lanita,

what a lovely review that you left! We are so happy of your great satisfaction and that you have fond memories of Capri and of your stay with us...we hope to host you again to enjoy a new retreat in Capri, we will be glad to welcome you with a smiling "welcome back!" and a cool bottle of Italian prosecco!

Warm regards
Viviana & Excelsior Parco Team

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Reviewed 17 August 2014

FULL SERVICE IN Capri!

Call them the moment you arrived and they will send you their very friendly driver, Andres! then you will be greeted by their super sweet receptionist, Vivian! I was very lucky to have chose this hotel for our family and family friends (2 triples), and the moment we arrived our two rooms were upgraded to a reservation with 3 rooms, which means we are given an upgrade of 1 extra room with jacuzzi with sea-view. The owner was in the house and greeted us like we're old friends! She tried to communicate with me thoug I was clearly speaking English while she mostly spoke Italian. Throughout the stay we are provided with complimentary freshly pressed orange juice that tastes so amazing, tea, coffee, lemoncello as well as staffs who are dedicated to make our stay in Capri as convenient as possible. Oh one more thing, the cleaners cleaned your room twice a day, in the event that you take an afternoon nap and went out for dinner, it's great to come back into a neatly arranged room in your bed time hours.

Tips: Before planning to go to Town make sure you tell the front desk of your plan a day or atleast an hour in advance, they will schedule the car as well as any restaurant reservation you would like to make (I recommend making reservation at the Aurora Restauarant)! They can also book you a trip to the Blue Grotto! Plan ahead as during busy season (August) the staffs at the fron desk,which is only about 4 of them, are super busy trying to cater to the many guests there.

Thank you Excelcior Parco, you made my stay in Capri so memorable!

Room Tip: Get a room on the upper floors for good sea view!
  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank UtopianJournal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviana A, Responsabile relazioni con la clientela at Luxury Villa Excelsior Parco, responded to this reviewResponded 21 August 2014

Dear Guest Mrs UtopianJo,

thank you and your family so much for your "exceptional" support! You have been so kind and smiling and it was a great pleasure to host you as our Guests.

We are glad that you enjoyed your stay in Capri even if you stayed for 1 day only, we appreciate that you followed our recommendations! We are sorry about some moments that we kept you waiting...during the morning the Front Desk becomes very busy and even if we are a small hotel boutique it is very important for us to follow all our Guests and to dedicate them most of the time in order to satisty any enquiry and desire!

You have been very sweet and comprehensive to notice it! Our Staff is small like a family & group of friends and we don't hesitate to help each other, we think this harmony makes the atmosphere of our Villa cozier..

We invite you to visit us again and for a longer vacation, with our warmest regards from Capri!
Valerio, Viviana & Excelsior Parco Team

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Reviewed 14 August 2014 via mobile

Great hotel, great location and the service is amazing. But more importantly is Vivian... She's the one that takes care of you from the moment you enter until you leave... Many hotels have such a person but non have Vivian that will do it with such a great smile and personality. Well done Excelsior Parco... You have the best of everything in this hotel.

Stayed: August 2014, travelled as a couple
Thank Soh4il
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviana A, Responsabile relazioni con la clientela at Luxury Villa Excelsior Parco, responded to this reviewResponded 22 December 2014

Dear Guest Soh4il,

I love the title of your review! You have been so sweet, I am really proud of your happiness and together with my colleagues I thank you for your precious support..

We wish you to welcoming you at our Villa to experience a new retreat.

Warm regards
Viviana & Excelsior Parco Team

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