When we arrived at the hotel we weren't given the best first impression. We'd made our booking through Expedia for a classic room, which stated in the description that the room opened up to a balcony. However when we checked in, we were shown to an internal room with no balcony or terrace. We spoke to reception who agreed to show us an alternative room which was located in a annex building. This room also didn't have a balcony, but a small enclosed patio area with no view, which again was not what we expected from the photos and description on the website.
We went back to reception and expressed our expectations of a balcony given the online room description. This was rudely mocked by an arrogant member of reception who stated "you show me a classic room with a balcony". We offered to pay to upgrade the room but this couldn't be accommodated as the hotel was fully booked. We were disappointed with the rude and abrupt manner in which the matter was dealt with as this was not something you expected as a guest in a hotel. Had we known at the time of booking that the room description was incorrect, we would have booked a different room initially.
Whilst our first impression of the service we received was frustrating, our overall experience of the hotel was good. There was a nice selection at breakfast with friendly staff, the pool area was relaxing and the location was good for exploring the island. Our room was a little tired, but we put this down to being in the annex rather than the main hotel.
WiFi is very hit and miss and only seemed accessible close to reception and the breakfast area.
We would recommend this hotel, but if you want a room with a balcony do not book a classic a room.
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- Also Known As:
- Della Piccola Marina Hotel
- Della Piccola Marina Capri