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“a very good hotel but bad internet”

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Hotel Palazzo Decumani
Ranked #11 of 185 Hotels in Naples
Certificate of Excellence
Reviewed 3 July 2013

This hotel has excellent service, is well located and reasonable value for money. Unfortunately although it advertises internet WiFi it is not available through the hotel. Unfortunately due to the narrow streets of Napoli 3G doesn't work in the hotel room also. whether this is a general problem or not I do not know. We were told that we could access internet from the foyer however although this is suitable for Europeans it is not practical for those who have business in areas with a vastlt different time zone,One cannot sit in the foyer to use skype in one"snightwear, we made an early complaint but were told the technician would be in to fix the problem tomorrow. Of course it was not fixed. we have heard this before in Italy! After a further complaint at checkout where we informed the reception person we had chosen the hotel because of advertised free in room WiFi we were offered free drinks. however the management should ensure the service works properly or not advertise it.

Room Tip: if you want internet for business check the room immediately and ask to change if no WiFi service
  • Stayed: July 2013, travelled as a couple
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Thank Henryadams1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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341 - 347 of 1,236 reviews

Reviewed 22 June 2013

We spent the last two days of our vacation on the Amalfi Coast in this very good hotel. It is conveniently located on a quiet street, not far from Spaccanapoli and several pedestrian only (sort of) streets.
The room was quite large and very modern. The bathroom was very well appointed. The front desk staff was most helpful and provided good restaurant recommendations. On the first day, we received a voucher for a free drink at the bar. Salvatore, the barman, kept bringing plate after plate of delicious appetizers, on the house! On the following night, we went back, expecting to be charged for our drinks and appetizers, but nothing showed up on our invoice.
The only minor downside is that breakfast was a little basic and served in a room with no windows, behind the bar.

  • Stayed: May 2013, travelled as a couple
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Thank DanielleD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2013

Lovely hotel - well located for all the sites and charming alley-ways of central Naples.I would go there again - tastefully furnished, contemporary design, clean, and well kept. Stunning chandelier in the entrance hall!

Breakfast is ok - I had limited options as I don't eat cheese or meat, but that is always tricky in italy! You can't eat at the hotel in the evening - but there are plenty of decent restaurants nearby.I liked the contemporary paintings in the lounge area.

I had problems with the air-con controls (even in March) so the room was stuffy and too hot to sleep until i opened the windows - which would not have worked in hot weather! What is going on with air-con in Naples - I had exactly the same problem the last time I stayed in Naples in another good hotel?

  • Stayed: March 2013, travelled solo
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Thank Jisabella21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2013

we have just returned from a fabulous few days in naples. Hotel was lovely. Reception staff couldn't do enough for you. Very helpfull. However, the catering staff let the hotel down somewhat. My husband requested breakfast in bed on the morning of my birthday. When the tray arrived the eggs were cold,no plates, glasses for juice but no juice, a huge amount of melon but no soft fruit that was specifically requested.
I rang down to request the bowl of prunes,berries etc. and was given the impression i was a bit of a nuisance. Another tray arrived with yet more melon and no soft fruits. I was told if i wanted anymore i could go down to the breakfast room and get it myself. Lovely.
It didn't let this hiccup ruin what was a fabulous stay in the hotel.

  • Stayed: June 2013, travelled as a couple
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1  Thank Jane U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2013

Stayed 3 nights in Naples and chose this hotel for its' proximity to the train station, Naples Centrale. Although the area looks a bit suspect, it is in fact quite safe and steps away from the main tourist walking streets, the hotel itself is clean, modernized, the staff is warm and helpful and the breakfast was excellent. The room we stayed in (The Superior King Bed Room) was comfortable, large and the daily housekeeping excellent. The staff was helpful in every way: from recommending restaurants, to calling for our taxi.
Please note: When going to Naples, make sure you hire Taxi's that are white cars with the Naples City Emblem on them and have Prezza Predetermina (Fixed Price or predetermined pricing) and, have a meter in them. There are many scams both from the Airport and the Train Station so be aware!
If we have occasion to return to Naples, we will definitely stay at the Albergo Palazzo Decumani again, Mille Grazie per tutto!

  • Stayed: May 2013, travelled as a couple
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5  Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2013

I had bought my wife tickets to the Bruce Springsteen concert in Naples and we needed a hotel that was walking distance to the Piazza del Plebiscito. This was a great find about 30 minutes away in the historic part but on the edge of the fashionable shopping streets! The Palazzo Decumani is in a quiet side street and has been tastefully and beautifully converted into a boutique hotel. Do take up the offer of a free drink in the bar - the service is terrific with delicious snack accompaniments. It was also a bonus to be in the heart of the historic quarter with so many sites of interest within a short walk. Our 2 night stay in Naples was delightful, there was so much more to see than we imagined and the concert was brilliant too (despite a downpour halfway through)!

  • Stayed: May 2013, travelled as a couple
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3  Thank Pete_Epsom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2013

Location: Excellent. All Naples highlights in a 20 min radius

Immediate environment: First view from exiting hotel is landscape of overfilled dumpsters.

Desk Staff: Superb. Personable and considerate

Housekeeping: Inadequate for any hotel. Room floors were dirty during entire visit. Room trash left in bins. Common stairwell in the center of the hotel was obviously in need of a professional cleaning.

Bar: Great Barman. Good snacks.

  • Stayed: May 2013, travelled as a couple
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Thank mariahbay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Palazzo Decumani

Address: Piazzetta Giustino Fortunato 8 | Via del Grande Archivio, 8, 80138, Naples, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Naples > Pendino
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service Suites Airport Transportation
Hotel Style:
#3 Business Hotel in Naples
#5 Romantic Hotel in Naples
#6 Luxury Hotel in Naples
#13 Family Hotel in Naples
Price Range: £108 - £216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Palazzo Decumani 4*
Number of rooms: 28
Official Description (provided by the hotel):
The 4 star Hotel Palazzo Decumani combines the elegance of an authentic early 20th century palazzo with the very best in modern interior design so as to create an urban residence of quite indisputable charm. ... more   less 
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Also Known As:
Palazzo Decumani Hotel
Palazzo Decumani Naples

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