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“Over-Rated” 3 of 5 bubbles
Review of Hotel Palazzo Decumani

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Hotel Palazzo Decumani
Ranked #8 of 189 Hotels in Naples
Certificate of Excellence
Chicago, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Over-Rated”
3 of 5 bubbles Reviewed 10 March 2014

I first read of this hotel in the New York Times travel section. Then I read reviews on here and thought it seemed extremely nice. I am guessing for Naples (no offense, but Naples in NOT a 5 star city) it may be nice. However, I think it is EXTREMELY over rated.

Our key card to the room never worked and we had to go back to the front desk multiple times. The TV didn't work. The bed was so uncomfortable, I could feel the bed springs on my back. Additionally, upon checkout, our room bill was 80 euros over what we had calculated it to be, and I am not a fan of sneaky charges.

The positives were that the man running the bar was very nice and kept adding small food plates to the counter for us to eat. Also, the break fast was one of the better ones we had for a hotel, although we may have been secretly charged for this which makes up the 80 euros.

Also, the neighborhood is pretty sketchy and our driver, a local, could not find this hotel ANYWHERE so map it out first.

  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Marie3456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,172 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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  • Any
English first
Panama
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 2 March 2014

I stayed at Palazzo Decumani as a splurge as I am on a very long trip and don't normally spend 90 euro/night. But Naples is so dirty and blighted with graffiti that it's wonderful to have a comfortable home base to explore the attractions of the city. It was an extremely good value as everything about the hotel is great. The service from the front desk staff is outstanding. The breakfast is excellent and lasts until 10:30, and the free wifi in the room works well, when it's working. If they would add free bottle of water in the Classic room that would be much appriciated.

Room Tip: The Classic rooms are on the side street on a low floor, but I didn't mind.
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  • Stayed February 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank mhaustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 11 February 2014

My wife and I spend 2 nights here at the end of Jan and found this hotel to be almost faultless, both the large room and service were excellent, the breakfast was also the best we had in our week in Italy. The highlight were the picky bits we were given with our free welcome drink, the waiter not only brought the standard peanuts, crisps, olives but then added parmesan cheese drizzled with honey and a hot cheese and ham ravioli I'm sure he would have kept the food coming if we had not asked him to stop as he was so keen to please us, which is the feeling all of the staff gave, nothing would have been too much trouble.

Room Tip: as this hotel is on a small back street I don't it really matter
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  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Victor D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enfield
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 10 February 2014

We only stayed one night after arriving by plane into Naples and on our way to the Amalfi Coast. The hotel was very comfortable - we had a very spacious double room with an en-suite bathroom. The staff were very friendly and helpful - we overslept but they managed to rustle up a late breakfast for us. The location is great - very central if you want to explore the old city and a short taxi drive down to the harbour (we went by ferry to Sorrento, which is a very pleasant way to go, but it is also easy and cheap by train).

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PhandEm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Rosa, CA
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 27 January 2014

We stayed there for three nights in early January, and thoroughly enjoyed the experience. Took a cab from the airport, 25 euros. The we had a standard room which was nice, although no view, but the bathroom was very nice with a large shower.

The two best things about the hotel are the location and the breakfasts. Although the hotel sits in a area that is going through renewal, it is only one block from the old town with many restaurants and shops. The breakfasts were the best we had in Italy, with hot foods, quiche, cold cuts & cheeses, and pastries.

Would definitely stay there again

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank CA_Bill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 22 January 2014 via mobile

This hotel makes a wonderful base from which to visit ruins. With comfortable rooms, incredible breakfasts and helpful, delightful staff ready to point you in the right direction, I can' t think of anything lacking in this lovely hotel. And being centrally located, it's ideal for exploring Naples on foot. While a taxi helps if arriving from the train station, it's not necessary if you are traveling light or relatively young (think under 60).

Stayed January 2014, travelled as a couple
Helpful?
3 Thank April-pixie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor Ontario
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 19 January 2014

The Palazzo Decumani hotel is outstanding. The neighbourhood might not be the cleanest, the prettiest or the quietest in Naples but it is the most picturesque and it puts most landmarks at walking distance, and safety is not an issue (or at least was not during the two weeks we spent there), even at night (we were usually back around 11 pm). The hotel itself is very well insulated and very clean.

We were in room 404, a Deluxe Double (one notch below the suite) corner unit with a beautiful view on the Vesuvius – Naples’ barometer ! The room was very well appointed. Very quiet in spite of being located next to the elevator. High ceilings and 30 square meters, enough to feel at home during a rather long stay. Plenty of closet and drawer space. Not many hangers though, but a total of 6 drawers in closets/derssers, so huge that they looked like twice as many, plus 2 night-stands with double drawers ! Nice bedding and confortable mattress. The (large) bathroom had almost everything you could ask for including kleenex (but no facecloths and no clothes-line). The heating is partly monitored from the reception, so make sure you ask for and get the proper temperature on the first night (We had to ask for extra duvets).

Breakfast is included. It’s much more than the continental fare: scrambled eggs, warm ham and cheese omelets in puff pastry (cooked on the premises), sausages, delicious warm apple turnovers, etc, etc... No restaurant at the hotel but plenty of small places nearby, the kind that caters to university students: hearty food, nothing fancy. If you’re ready for a ten minutes walk and if you love fish, don’t miss Il Garum. Ask the reception, they will call and make a reservation for you.

The staff is adorable, no other word to describe them. They will go out of their way to help you. Barbara even gave us some tickets (left by other guests) for the Circumvesuviana train to Pompeii. The other persons at the reception are very nice too. As for the gentleman at the bar, Salvatore, he is – well – a true gentleman, who will serve you the most exquisite wine cocktails (try the “Puccini” at 10 euros) accompanied by tasty tapas-like appetizers that he improvises every day. All those people, obviously, really love what they do.

When reviewing a hotel, we usually mention a few of those that we really enjoyed elsewhere, just to give an idea of our tastes and preferences (price included). The Palazzo Decumani would be, for us, in the same league as the Lennox in Boston, the Burnham in Chicago, the Amadeus in Seville, the Capo d’Africa in Rome, the Duca di Venezia in Venice, the Residence Appia in Prague.

Room Tip: Room 404 is large (30 square meters). It is a corner unit with a view on the Vesuvius.
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  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Gourgazaud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Palazzo Decumani

Property: Hotel Palazzo Decumani
Address: Piazzetta Giustino Fortunato 8 | Via del Grande Archivio, 8, 80138, Naples, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Naples > Pendino
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service Suites Airport Transportation
Hotel Style:
#3 Business Hotel in Naples
#4 Luxury Hotel in Naples
#5 Romantic Hotel in Naples
#13 Family Hotel in Naples
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Palazzo Decumani 4*
Number of rooms: 28
Official Description (provided by the hotel):
The 4 star Hotel Palazzo Decumani combines the elegance of an authentic early 20th century palazzo with the very best in modern interior design so as to create an urban residence of quite indisputable charm. ... more   less 
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Also Known As:
Palazzo Decumani Hotel
Palazzo Decumani Naples

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