This hotel is buried in a maze of pedestrian streets. If you are traveling by car, pick a different hotel. You cannot actually drive to Via Toledo 148. Despite help from the lovely people of Naples and their understanding police force, we ended up having to back up a hill on a narrow street to avoid driving down a staircase! Getting to the parking garage involved having the owner of the hotel stop traffic so that we could go the wrong way down a one way street. The staff does not give directions to the hotel and there is no indication on the internet of how difficult it is to get to if you are driving. When I was lost and tried to phone, no one answered.
We finally found the place, after driving in circles for 2 hours, and the owner helped us find a parking garage. The web site indicates that you get a special price. I paid 20 euros for one night. Upon arriving at the reception, we received "service with a snarl" from the aggressive, obnoxious young lady at the desk. The unpleasantness continued throughout our, mercifully, short stay.
We were awakened at 7AM by hammering. They were doing work directly below our room. Again, the staff did not tell us, nor did they suggest that we switch to a quieter room. The hotel was far from being full.
As other reviews on Tripadvisor indicate, this is a place that suffers from bad management. The owners seem well intentioned, but they make poor choices when it comes to hiring staff and have no notion of customer service. It is truly a pity, because the place has recently been renovated, the rooms on the 2nd floor are spacious (avoid the ones on the 3rd) and the breakfast room is the former ball room of a princely palace.
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