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“Solid hotel, stingy on Wifi”

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NH Napoli Ambassador
Ranked #58 of 190 Hotels in Naples
GreenLeadersSilver level
Washington DC, District of Columbia
1 review
“Solid hotel, stingy on Wifi”
3 of 5 bubbles Reviewed 19 April 2012

Great location, nice and clean inside ice hotel, so-so service (they forgot completely the wake-upc all) and they think wifi coupons are gold.........

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hoteles

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
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American Fork utah
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 10 April 2012

Pros:
- Clean
- nice
- Great location
- Good breakfast

Cons
- expensive internet (you get 30 min free in the lobby every day) More than that will cost you 10 euros for 24 hours.
- Small shower not functioning correctly
- Bed is not very comfortable

My recommendation:
You will be fine if you stay here if you need to stay in Naples. If at all possible stay in Sorrento and take day trips to Napoli as Napoli is a dirty place that is not very nice at all.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PearceA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartlepool, United Kingdom
Level Contributor
46 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 12 March 2012

Very well maintained hotel, clean and tidy. Nice size room although I wouldn't want to spend a long time in it. Excellent value for money. Would definitely stay again and recommend.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura_WC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 18 February 2012

I was immediately upgraded from a single room to a double with sea view on arrival - it is low season after all - which was great!
Rooms are comfy, hot bath every night to wash off the Naples grime was great. Breakfast was awesome - thick hot chocolate, grapefruit juice, local Neapolitan pastries, as well as eggs, toast, breads, cereals, yoghurt, fruit - can't complain!
the staff were helpful and the look of the hotel is very polished and warm. i even used the fitness room twice - it takes some finding as it's not signed anywhere but it's ok when you do find it. Location is great, i walked to the Port twice for ferry transfers, and all around the old city and up to Gallerie Umberto, so it's a good locale.
Only downsides - the wifi is only free for 30 mins each day in the lobby; the room decor is just white laminated chipboard fittings, not terribly attractive but by no means terrible; and the bizarre architecture which has put a solid brick wall along the front of the building blocking the amazing view of Vesuvius - room views are through a small side window to the bay instead...!
Oh, and I got robbed in Naples on the bus from the train station to this hotel - so CATCH A CAB. It's that kind of place.

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank DeeJay036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington, Delaware
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 9 February 2012

I spent one week at this hotel and I really liked it! The room was small.. but expected in European hotels. I was on the high floors facing the mountains, the view was gorgeous! The locals call this hotel an eye sore.. and rightfully so since it is one of the only high rise hotels in the area. But it was great, mini fridge was stocked with sodas and alcohol. Perfect for early nights when the super markets close at 7 and your craving something bubbly. The beds were comfortable and I slept very well.. Did not hear any other noise from neighboring rooms. I would stay here again if in the area. The breakfast was good for an Italian hotel too, you can tell they try to accomodate their american guests :)

  • Stayed March 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sawright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 3 February 2012

I'd say this place was ok!

The lobby/bar/breakfast-restaurant area looked pretty nice at first impression. However, the rooms are where the disappointment really comes in for this place. They are quite dirty, there are leak marks in the bathroom ceiling and very old. Overall they are ok, but could really really need to be updated at least a bit. Air condition could not be turned off and it could not produce cold air.
Also, the bar wasn't that very good either, lots of drinks, fancy stuff, but the bartender does not have the ingredients to make all of them.

I would however come back here because all in all everything was ok and you've walking distance to restaurants, 10-15 min or so.

  • Stayed January 2012, travelled on business
    • Value
    • Location
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    • Service
Helpful?
Thank muppskaft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berlin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 23 January 2012

I’m totally satisfied with our stay at the NH Ambassador Hotel Naples. The hotel has the best view in Naples, one can only desire. It opens a panorama of the Gulf, Vesuvio, Castello Nuovo with magic lights of Naples, which are admirable, especially at night. While booking, choose the highest floor and the "Vesuvian" side of the building. The room I stayed in was a comfortable suite with two large windows. Staff is friendly, breakfast is good, and I have nothing to complain about.

Room Tip: While booking, choose the highest floor.
See more room tips
  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank de_Corazon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Napoli Ambassador

Property: NH Napoli Ambassador
Address: Via Medina 70 | San Giuseppe, City Centre, 80133, Naples, Italy (Formerly NH Ambassador)
Phone Number:
Region: Italy > Campania > Province of Naples > Naples
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #58 of 190 Hotels in Naples
Price Range (Based on Average Rates): £
Hotel Class:4 star — NH Napoli Ambassador 4*
Number of rooms: 230
Official Description (provided by the hotel):
The NH Napoli Ambassador is located in the historic heart of Naples and close to many of the city's most famous sights, such as Maschio Angioino, Palazzo Reale, Piazza del Plebiscito and Teatro San Carlo. ... more   less 
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