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“Inconsistent Quality - Poor Service”

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NH Napoli Ambassador
Ranked #55 of 186 Hotels in Naples
GreenLeadersSilver level
Huntington Beach, California
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Inconsistent Quality - Poor Service”
Reviewed 20 September 2013

We stayed at this hotel last week when we arrived in Naples from our flight from the US. The room had a great view and was pretty nice by European standards. It was a bit small but clean, comfortable and had a great view. The hotel is very well located. So, we were fine with staying here again on our way back to the US. What a difference a week makes. We must have been given the worst room in the hotel. It was on a smoking floor; the door to the room shared an alcove with the service elevator; we had to move a cart of dirty towels away from the door so we could get in; the air conditioner didn't work; the bathroom was tiny. I asked to be moved, which we were. This room isn't a whole lot better. It's right next to the elevator; has a terrible view (which, frankly, I'm okay with); and, although there are TWO bathrooms, we only had one towel. We had to ask twice to have additional towels sent up. The people at the desk don't smile and don't make eye contact. Although they say they right things, they aren't the least bit friendly. If it wasn't for the location, I wouldn't ever recommend this hotel.

Room Tip: Be sure to ask for a room with a view away from all elevators.
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  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank JaneL237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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  • Value
  • Cleanliness
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English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 September 2013

Beautiful, big hotel. Not old-fashioned charm, but clean and spacious lobby. The room had a nice view of the port, and it's in a convenient neighborhood of Naples. Right next to the via Toledo where there are lots of nice shops, not a far walk from museums and historic sites. Also near the waterfront promenade which has some higher end restaurants. But the breakfast .... I would stay here again just for the breakfast! Smoothies, eggs, yogurt, fruit, quality pastries, cheese, all sorts of coffee and tea. You definitely do not find a breakfast like this in most European hotels. Oh, it was a delight!

  • Stayed August 2013, travelled with family
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    • Location
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    • Service
Helpful?
1 Thank becks1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 August 2013

Great location, really friendly front desk staff, great breakfast staff. Breakfast is fine but, hey, you're in Naples, the best food in Italy -- go to Gambrinus for morning cappuccino and the most amazing pastries outside of France.

I love this place for its central location in Naples and the fact that it's high up off the ground from the gritty streets. I love the panoramic views of the city. I stayed in a single room that was small but cozy on the top floors. It feels very safe as it's next door to a giant police station headquarters. There's a grocery store a block away for anything you may have forgotten. WiFi was free and provided for as many devices as you needed. This is my favorite place to stay in Naples. Cleanliness and overall upkeep is decent, but it's Naples: If you want pristine hotels in this price range, go to rural Switzerland, okay?

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Totallers T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Venice, Italy
Level Contributor
255 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 18 August 2013

NH Ambassador (formerly known as Jolly Hotel) has been a positive surprise.
Located just in front of the cruise terminal (but not so near to be disturbed form the main road and the port operations) this little skyscraper (30 floors) offer an excellent view and very qualitative service, all, with a normally very cheap price.
The location of the hotel is also great as is just a few step from a main road and few euros from the fashion district of Napoli.
The rooms are not so new (is immediately clear to a seasoned traveller but not to an occasional one) and definitely must be refurnished, but are very comfortable and clean.
Great staff, excellent reception (a 10+ to Rocco) and a fast and normal breakfast.
Hotel as no parking and near by there is a private one asking 25 euros per day. Definitely overpriced and a nonsense.
A tip, you can park your car in front of the hotel or near buy, there will be no problem as the building on the right of the hotel is the main police station of Napoli.
Enjoy your stay.

  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
Thank UBMCL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucharest
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 13 August 2013

Good location, close to Piazza Municipio and Molo Beverello. Spacious, clean, modern rooms and bright bathrooms.
Cordial reception staff and good services.
Excellent breakfast and friendly restaurant staff.
Good internet connection even at the highest floors.

NH at its best!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lady_A_J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 July 2013 via mobile

I thought maybe the bad reviews were suspect buy after staying here I will never do so again. The staff speaks little to no English so checking in was a nightmare. They then gave me a room already occupied and so the family in there thought I was a robber. On top of that the internet did not work for even 1 minute. I repeatedly called only to be told any minute now. A cheeseburger and a salad from room service also costs about 35 euros. Worst hotel experience and rudest staff I have ever encountered. The reviews are true this place is awful. I wouldn't recommend this place to someone I hated.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Moneyburn67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dusseldorf, Germany
1 review
Reviewed 1 July 2013

I spent two days in Naples for business reasons and I booked this hotel following the reccomendation of a colleague. I got a room at high floor. View on the harbour was impressive. Good breakfast and waiters always friendly even when restaurant was quite crowded. Personnel at reception very professional, I was able to get a "compressed" tour of main attractions that I managed to visit at the end of my working day. Very satisfied of my 2 days in Naples.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Nils A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Napoli Ambassador

Property: NH Napoli Ambassador
Address: Via Medina 70 | San Giuseppe, City Centre, 80133, Naples, Italy (Formerly NH Ambassador)
Phone Number:
Region: Italy > Campania > Province of Naples > Naples
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #55 of 186 Hotels in Naples
Price Range (Based on Average Rates): £
Hotel Class:4 star — NH Napoli Ambassador 4*
Number of rooms: 230
Official Description (provided by the hotel):
The NH Napoli Ambassador is located in the historic heart of Naples and close to many of the city's most famous sights, such as Maschio Angioino, Palazzo Reale, Piazza del Plebiscito and Teatro San Carlo. ... more   less 
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