We stayed at this hotel last week when we arrived in Naples from our flight from the US. The room had a great view and was pretty nice by European standards. It was a bit small but clean, comfortable and had a great view. The hotel is very well located. So, we were fine with staying here again on our way back to the US. What a difference a week makes. We must have been given the worst room in the hotel. It was on a smoking floor; the door to the room shared an alcove with the service elevator; we had to move a cart of dirty towels away from the door so we could get in; the air conditioner didn't work; the bathroom was tiny. I asked to be moved, which we were. This room isn't a whole lot better. It's right next to the elevator; has a terrible view (which, frankly, I'm okay with); and, although there are TWO bathrooms, we only had one towel. We had to ask twice to have additional towels sent up. The people at the desk don't smile and don't make eye contact. Although they say they right things, they aren't the least bit friendly. If it wasn't for the location, I wouldn't ever recommend this hotel.
- Official Description (provided by the hotel):
- The NH Napoli Ambassador is located in the historic heart of Naples and close to many of the city's most famous sights, such as Maschio Angioino, Palazzo Reale, Piazza del Plebiscito and Teatro San Carlo. ... more less
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