I have to say I am loathed to write a review of this hotel because judging by the comments of management to previous reviews, the management is FAILING to listen to comments from guests - all they do is try to justify or explain away the comments made rather than attempt to deal with them.
The two positives are: (1) the design of the hotel, the room and corporate spaces and (2) the breakfast - while breakfast is not included in the room rate, we did take breakfast on the first morning in the restaurant at the top of the building, which has great views over to the harbour, and the food was of a good quality and well presented.
The big negatives about this hotel - and customers mention it time and time again - is the staff and the service. The staff are, at best, disinterested and, at worst, rude.
On our first morning we had asked the hotel reception staff to organise a taxi for us to take us to Hercualeum where we were meeting a private guide (Lucia Pompeii Guides - can recommend). First, we had to wait ages to get served at the reception desk because there were simply not enough staff available in the morning 'rush' hour as guests were leaving after breakfast. Second, despite the reception staff saying they had ordered a taxi for us and ushering us outside to wait for it, the taxi never came. We went back into the hotel and asked again and the one reception staff on duty at that time rudely, and in a dismissive manner, said: 'Its outside' and ushered us outside again, except it was not. Eventually another member of staff came onto the reception (possibly a supervisor?) and sorted out a taxi for us but we were then over half an hour late to meet our guide. This is just one example to demonstrate the poor service received from the reception staff.
When we got back from our evening out dining on the first evening, our room had been served, but, unfortunately, no bath towels had been replaced. We did not notice until the next morning when we came to take a shower and found we had no bath towels. This is just one example to demonstrate the lack of attention to detail from the staff which is not commensurate with a 5-star hotel.
The staff were so unhelpful and disinterested that we left early on the second morning, without taking breakfast, and took breakfast at our next hotel in Capri (La Minerva - can recommend).
If you are wishing to stay in Naples as a base to see Herculaneum and Pompeii, I would suggest you stay in Sorrento. I would not stay in this hotel again unless the management sort out the staffing and service issues, which, as I stated earlier, reading the dismissive management comments in response to negative reviews, this seems highly unlikely to be happening in the near future.
- Official Description (provided by the hotel):
- Designed by the famous Japanese architect Kenzo Tange & Associates from Tokyo, Romeo hotel is the perfect balance of modern design, contemporary art and antiques expressed in the highest quality “Made in Italy”. 83 luxury accommodations, an amazing rooftop pool and a 10,000 sq ft luxury SPA, for a memorable experience of luxury and bliss. Romeo hotel’s gastronomic offer includes a refined Sushi Bar & Restaurant in the lobby area and the Michelin Star awarded gourmet restaurant Il Comandante on the 10th floor. An authentic luxury experience. ... more less
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- Also Known As:
- Romeo Hotel Naples