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“Fabulous hotel!”

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Palazzo Caracciolo Napoli MGallery by Sofitel
Ranked #19 of 186 Hotels in Naples
Certificate of Excellence
Brighton, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Fabulous hotel!”
Reviewed 9 November 2012

My daughter and I visited Naples in mid-October for four nights and we loved the city and this beautiful hotel. We walked to lovely local family restaurants in the evening and back in the dark and were never hassled. The hotel rooms and bathrooms are very stylish. The beds are incredibly comfortable. I would recommend the room service breakfasts. We had a view of Vesuvius from the balcony! It is a reasonably priced hotel - I am not sure what more any traveller could want?

  • Stayed October 2012, travelled with family
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Thank FrancesBrighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (189)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Frankfurt, Germany
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 November 2012

We have stayed at the Hotel MGALLERY Napoli Caracciolo from July 25 – July 26, 2012.
At check-in we have handed two Accor vouchers à 60 EUR in to partly pay for our stay. The hotel accepted the vouchers, but the next morning we were told that they forgot to credit the vouchers and that we had to pay for the entire bill. Then they promised to refund it to our credit card. I asked for a written confirmation. However the refund to our credit card never happened. So we were betrayed by 120 EUR. Therefore we cannot recomend this hotel at all.

  • Stayed July 2012, travelled with family
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Thank Lara_leandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 November 2012 via mobile

This hotel is lovely! The staff are friendly and helpful, the decoration of the hotel is superb and the rooms are great.
It's not badly priced either so it makes an excellent choice if you're planning to stay in the centre of Naples.
We walked around at night without any problems.

  • Stayed November 2012
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Thank EmmaMcCParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 November 2012

We spent a night here to use as a base to Pompeii .We booked it very last minute and they managed to find us 2 rooms.When we arrived at the train station our immediate thought was Oh My God this place is a dump.Naples is the most filthy looking city I have ever been too and as such was really worried about our hotel. I needn't of been . Upon arriving M GAllery we were welcomed by the wonderful staff who showed us to our rooms. We had adjoining rooms for us and our 2 kids. Rooms were very well equipped and all I can say about the bed was .. heaven! Lunch there was delicious and after we decided to head into town by their courtesy bus. It dropped us near the marina ( which thankfully as across the side if town) where all the good shopping was. Breakfast was great and although extremely busy as we must of hit rush hour, they managed to clean up and keep stocking up the food quite quickly.We enjoyed our stay here so much that we cancelled our previously booked accommodation in Venice with another hotel and booked in with their hotel there!

Room Tip: It would be hard not to get a good room here. Don't let the location put you off as the courtesy...
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  • Stayed November 2012, travelled with family
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Thank Twiggy0311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 31 October 2012

We left Roma on early direct, fast train. When we exited the Napoli Train station, Taxi guys were fighting, honking horns, yelling at each other.

Welcome Napoli.

We walked the almost mile to the hotel, lugging our luggage, on cobble stone streets, very dirty streets, people hanging out on the street, trying to sell you everything including iPhone’s. We acted confident, and finally arrived at the hotel, with security guards out front.

We waited to be helped, a large group was checking out. Finally we were greeted by a gentleman, he started to check us in 9:30am, Room is not ready, but if we wanted to forgo the terrace we could check in now. We told him that’s ok we will wait for the terrace room, room would be ready at noon, we were fine with this we asked if we could store our luggage so we could go to Pompeii.

We left the hotel, headed back to the Train station, walking confident and as if we knew where we were going. We were approached and asked to buy all kinds of items, nock offs.
When arriving back at train station, we found the little store where we needed to buy train ticket. 2,80 euro one way to Pompeii. Train was jammed packed standing room only. Entrance to Pompeii 11,00 euro pp.

We spent the day sightseeing, arrived back at the hotel 5pm. We were now greeted by a lady, our room was not ready, we were told prior guest checked out late, so I asked for them to comp my Wi-Fi, 7,00 euro per stay, male Mgr. did for our inconvenience for having to wait.
We finally got into our room about 5:40pm.

Ok, we just checked in, all this noise happing in courtyard, men were making a wood platform for the entire courtyard, Some sort of event was to take place on Sunday. We decided to go for a walk to find a really good Pizzeria. We were told Lombardi. We walked to Lombardi's picked up a Pizza and headed back to hotel, well now its dark, we got lost, was very scary-but we couldn't show fear, and it was raining. **Note** Take hotel card with you when you leave hotel, try to come back before it gets dark.

My husband head to our room, with Wine and Pizza, we were going to have a nice intimate dinner on the terrace. Our room was 1 of 2 that had a cover over the terrace, and we didn't mind the rain. I went tothe bar to get ice, waited for someone to come back. NO can't get ice from bar, have to go to restaurant. Walked over to restaurant, and waited almost 10 min. before I was helped.

So all this noise from the construction went on, little past 10pm, and it was so loud. So needless to say, we didn’t have an intimate dinner on the terrace.

We wanted to let our family now our current location. Wi-Fi sucks, not working, I called down to front desk, her answer was, “Wi-Fi can't work in every room”. I was very tired so, I said, Goodnight. I deal with this tommorow. I was able to connect out on terrace, and then it cuts out. Not reliable.

We took our showers and tried to go to sleep. We were on their schedule, finally noise stopped a little past 10pm. We got up early and took Hotel Shuttle to port. (But not really, he dropped us off a couple of streets away; we had to walk thru venders till we got down to port.

Fast ferry to Capri 20,20 euro one way pp. Spent day on Capri, then took fast ferry to Sorrento for dinner 16,50 euro one way pp. Had a lovely dinner in Sorrento then took the train back to Napoli 4,90 euro one way pp.

We arrived back at hotel about 10pm. We had an early flight to Germany @6am. Showered and went to bed. Midnight we heard all this noise, sounded like gun fire, (Being in this part of town, I thought it was gun fire), I called down to desk, I was told no problem, it’s just a festival, fireworks. (So, why don't they tell you this when you check in). We didn't see any fireworks and we went out on the terrace.

Next morning we checked out paid our tax. Clerk called taxi for us, hotel has a deal with taxi 15,50 euro to airport.

This is a nice hotel in a rough part of town. I would have given higher rating, 1) if room was ready 2) Wi-Fi worked in room 3) If we were informed of the noise and construction that went on past 10pm, 4) and warned us of the fireworks at midnight.

Room Tip: The corner room 131 has a covered terrace.
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  • Stayed October 2012, travelled as a couple
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1 Thank Tabearone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Letchworth, United Kingdom
Level 6 Contributor
259 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 30 October 2012

The rooms, although on the small side were very comfortable, very clean and in excellent condition. Showers very good. Breakfast reasonably good although system of supplying coffee means it is often not as hot as it should be when it arrives. Complimentary tea and coffee facilities should be available in the room. Refusal of one member of staff to serve us afternoon coffee in comfortable seats around courtyard not good but this was an exception as generally staff were friendly and helpful.

Room Tip: Probably better to get a room overlooking the central courtyard although shutters do keep out excess...
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  • Stayed October 2012, travelled with friends
    • Value
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Thank billobe1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palazzo Caracciolo Napoli MGallery by Sofitel

Property: Palazzo Caracciolo Napoli MGallery by Sofitel
Address: Via Carbonara 112, 80139, Naples, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Naples > Pendino
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Naples
#9 Family Hotel in Naples
#11 Romantic Hotel in Naples
#13 Luxury Hotel in Naples
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Palazzo Caracciolo Napoli MGallery by Sofitel 4*
Number of rooms: 146
Official Description (provided by the hotel):
The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort. Take in the enchanting architecture and decoration of the stately buildings near the elegant Palazzo Caracciolo Napoli MGallery by Sofitel. Delve into Naples' past and explore the antique shops on nearby via Foria. ... more   less 
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Also Known As:
m Gallery Palazzo Caracciolo Hotel Naples

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