We paid and planned to stay three nights. We left after two and that was two too long.
The hotel itself is clean, modern and well run but the room we were given was extremely poky - you couldn't even wheel a suitcase between the bed and wall. They've clearly just put fake walls into old rooms to make double the numbers. It was clean, comfortable and with a decent enough bathroom, but much much smaller than you'd ever expect from their clever website photographs. Our view was onto some dirty house's washing being hung out over a pile of rubbish... not the picturesque views the pics they use show. Despite the hotel clearly being less than half full they 'had no available rooms' to move us to.
The airport transfer, at €30 is an utter rip-off - DO NOT BOOK. Save yourself the cash and either get a taxi or the local shuttle.
The restaurant is also a rip off - €16 for bruschetta? Outrageous. But then, as you'll very quickly find - the area the hotel is in, much like the rest of the [--] that is Naples, has pretty much no restaurants, and the few you do find, or have recommended, are pretty grim. That said, despite poor service, no acknowledgement, and poor choice - the food we had was generally very tasty and cheap.
Best tip for Naples though (apart from leave and go to Sorrento as soon as possible) was the ArteCard - a brilliant idea if you are staying in the area for a few days. €27 gets you free entrance into two historical sites or museums (so - bingo - that's €22 you've saved on Pompeii and Herculaneum straightaway) PLUS unlimited travel on the trains and local bus network - and when I saw 'local' - that's the whole section of Italy you're in. We used it to get to Pompeii and back, Sorrento and back, a gorgeous bus trip along the Amalfi Coast from Sorrento to Amalfi and then from Amalfi up to Ravello and back, and then, from Sorrento to Herculaneum and back to Naples and then for the airport shuttle bus. Not bad eh? Just remember to protect your valuables from the pickpockets.
All in all - Naples is somewhere you want to leave as soon as you arrive, and whilst that's not really the M Gallery's fault, you should think twice about booking. Head to Sorrento instead as it's easily commutable to the stuff you'd want to see in Naples and its surrounds.
- Official Description (provided by the hotel):
- The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort. Take in the enchanting architecture and decoration of the stately buildings near the elegant Palazzo Caracciolo Napoli MGallery by Sofitel. Delve into Naples' past and explore the antique shops on nearby via Foria. ... more less
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- Also Known As:
- m Gallery Palazzo Caracciolo Hotel Naples