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“Lovely in a great location”

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La Ciliegina Lifestyle Hotel
Ranked #1 of 185 Hotels in Naples
Certificate of Excellence
Reviewed 30 September 2013

Firstly, if you are staying in Naples you need to seriously consider location. The traffic is a nightmare and it is a noisy and boisterous place. This hotel is perfectly located. 10 mins walk will take you from the port (we came via boat from Capri) or taxis can pull up right outside for airport journeys. The hotel is on the 3rd floor of a shared building and our room looked out onto the central courtyard so was very quiet
Decor is lovely - very modern and funky - and the room spotlessly clean.
The big bonus is the roof terrace with it's hot tub and sunny seating areas. Breakfast is served up there too when the weather permits and is a great way to start the day
Staff were friendly and helpful - calling us taxis and booking a particular restaurant that we wished to visit.
If you come out of the hotel and walk up the street you are right into Via Toledo which is the main (pedestrianized) shopping street. If you go left there you can easily walk to the seafront (again pedestrianized and lovely for the view at night) or into the "posh" bit Chiara with plenty of shopping and eating/drinking options
The centro storico is a short walk in the other direction, and although it is interesting to visit, this is a much nicer area of the city to stay in
We thought this was a great hotel in an ideal location

  • Stayed: September 2013, travelled as a couple
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3  Thank davidandmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LifestyleHotelNapoli, Guest Relations Manager at La Ciliegina Lifestyle Hotel, responded to this reviewResponded 4 October 2013

Dear davidandmel,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. it is always important for us to receive great reviews about the service. We thank you for the correct description of our location, very central and close to the main port of Napoli.
Please don't hesitate to contact us privately, we will apply our best available rate, specially for our Tripadvisor's contributor.
The complete staff thanks you for the kind words.

Best Regards

Massimo Santangelo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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464 - 470 of 1,177 reviews

Reviewed 29 September 2013

we stayed here for one night in Naples.
the location is very central and everything in the hotel is modern, clean and cute.
we had a car and it was easy to find a parking spot nearby.
would definitely go back.

  • Stayed: February 2013, travelled as a couple
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Thank basmaberti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LifestyleHotelNapoli, Guest Relations Manager at La Ciliegina Lifestyle Hotel, responded to this reviewResponded 4 October 2013

Dear basmaberti,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. We are satisfied that a Top Contributor such as you, has valued perfect its stay with us.
Don't hesitate to contact us privately in future for your next stay in Napoli.

Best Regards

Massimo Santangelo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2013

Being a well traveled mature couple, we found this hotel lived up to all our expectations. The street entrance to the lift could be improved upon, seemingly this is due to extenuating circumstances beyond the control of the hotel. Don't be put off by this comment. It is well located In the historic old part of Naples, within easy walking distance to the pedestrian shopping mall, restaurants, and ferry boats to Capri. We stayed four nights,and found the staff most attentive and helpful throughout. They organised tours for us and left nothing to be desired in dealing with our requests. Our stay was in August during some very hot weather, we found our room always nice and cool with good A/C. Breakfast buffet on the roof garden was great, with views of Vesuvius as a back drop, just wonderful. On departure a twenty minute taxi ride to the airport,however like all big cities no doubt this can vary due to time of day and traffic. Our memories of this hotel ~ staff and Naples are treasured, we have no hesitation in recommending this Gem.

Room Tip: We booked a Deluxe Double Room, which only had a sky light, this gave the room plenty of natural lig...
See more room tips
  • Stayed: August 2013, travelled as a couple
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2  Thank Stephen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LifestyleHotelNapoli, Guest Relations Manager at La Ciliegina Lifestyle Hotel, responded to this reviewResponded 26 September 2013

Dear Stephen R,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future.

Best Regards

Massimo Santangelo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2013

We stayed in a standard room and were really impressed with it. The hotel is in a great location, really close to the port and good shops/restaurants. We did walk to a particular pizza place i wanted to try and even that only took about half an hour including us getting lost!
I would definitely stay here again if i was in Naples again and would highly recommend.
We wanted to use the spa in the evening so the staff turned it on for us before we went out for dinner so it would be hot on our return. It was lovely to sit up on the roof with great views!
Breakfast was also served up here and was Italian style... not a full buffet but cappucinos, juice, pastries, meats, cheeses, fruit etc. It was lovely in our opinion.
We were heading to Sorrento from Naples and were able to just walk to the ferry in the morning which was very convenient.
Also, from the airport the shuttle bus (which costs 3 euro each) stops at the port so it was really easy to get to the hotel. Maybe just print a detailed map before you arrive as it is not a big street so a little tricky to find.

  • Stayed: September 2013, travelled as a couple
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Thank Carlyh33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LifestyleHotelNapoli, Guest Relations Manager at La Ciliegina Lifestyle Hotel, responded to this reviewResponded 14 September 2013

Dear Carlyh33,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback.
It has been a pleasure for us make your stay special. As you mentioned, the breakfast will be served at our roof terrace by good weather in order to our enjoy the landscape of Napoli with our neapolitan freshmade pastries and more specialities.
If you wish to stay at our property again, please don't hesitate to contact us privately, we will apply our best available rate, specially for our Tripadvisor's contributor.

Best regards
Massimo Santangelo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2013

After passing 2 beautiful nights in Sorrento at Plazza Hotel and 3 lovely nights in Capri at Tiberio Palace. We decided to finish our trip in a good hotel as well. So, we looked at tripadvisor to see which hotel was the first one on the rank of the hotel in Naples.
La Ciliegina Lifestyle Hotel appeared at the first one. Guessing that we could not get wrong, we decided to book a nice room at this hotel, looking at the pictures on the La Ciliegina website, we were delighted with the pictures about the Suite Junior (with it saying : Mordern furnished, Jaccuzzi Bathroom ( Hydromassage Bath ) and the room amenities ), we booked this room for one night.
However, when we get in the room. It was not like it was saying on their website, neither in the pictures. Although it was a nice room, there was no jacuzzi bathroom. Actually, the bathroom was the same at showed on the deluxe room.
After spending sometime in the room trying to understand that disappointing surprised, I decided to talk with the receptionist about this misunderstood. Another surprised was about to come, the receptionist said that there was any jacuzzi bathroom in the Junior Suite, there was only two rooms with a bathtub in a normal room. I, honestly, do not know if it is because, we are a young couple ( 25 years old ) traveling and booking rooms in nice hotels that they try to take advantage of us, or because, we are young, they think we are just concerned about the money. The only solution that the receptionist offered to us was a 10% discount. Neither, a sincerely apologises about this misunderstood was offered. You would rather be more grateful if they try to solve this inconvenient or apologised about it than offers us some discount.
If, I can give some advise for people who is looking forward to book in this hotel, be careful with the pictures showed in their website, you might be disappointed as we were and for the hotel, you should offer to the client what it is really saying in your website.
For any contact:
my personal email, lzhvieira@hotmail.com

Sincerely,
Best regards,
Luiz Ferreira / Emilie Cousaert

  • Stayed: September 2013, travelled as a couple
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6  Thank lzhvieira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LifestyleHotelNapoli, Guest Relations Manager at La Ciliegina Lifestyle Hotel, responded to this reviewResponded 26 September 2013

Dear Izvieria,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback.
We are very surprised about the negative review regarding your recent stay with us. And more surprising for us, is the way this misunderstanding has not been managed in a democratic way from our Receptionist.
We are glad at least, you admitted that the room (which was a Junior Suite!) that has been assigned from us for your stay was as you wrote " Although all it was a nice room".

Best regards

Massimo Santangelo

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Reviewed 19 August 2013

We went in Naples for a weekend and selected this hotel based on outstanding reviews. Our anticipated expectations were all satisfied, we had a very pleasant stay and enjoyed maximum care from the staff. We suggest summer time, to enjoy the terrace in evening.

Some items to possibly review as a suggestion to the staff:
1. We had room 1010, I'd fix the power plugs in the bathroom as they need replacement
2. Breakfast may be better, for a 4 star hotel
3. Minor fixes in furniture and walls, but nothing major

Our thanks goes to the staff, truly the distinctive gem of the hotel.

  • Stayed: August 2013, travelled as a couple
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Thank SKApretto71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LifestyleHotelNapoli, Guest Relations Manager at La Ciliegina Lifestyle Hotel, responded to this reviewResponded 31 August 2013

Dear SKApretto71,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. Happy to have satisfied all your
expectations, we wish to meet you at our property again in order to reach the full score on Tripadvisor.

Best Regards

Massimo Santangelo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2013

Firmly on my "return to" list!
Large rooms with Hästens beds and all you might need
Nice large bathrooms.
Excellent roof restaurant and sun beds
Somewhat hard to find when driving, but valet parking garage close by

  • Stayed: July 2013, travelled as a couple
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1  Thank CHKNU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LifestyleHotelNapoli, Guest Relations Manager at La Ciliegina Lifestyle Hotel, responded to this reviewResponded 31 August 2013

Dear CHKNU,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback.

Best Regards

Massimo Santangelo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Ciliegina Lifestyle Hotel

Address: Via P. E. Imbriani, 30 | P.zza Municipio, 80133, Naples, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Naples > San Ferdinando
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 185 Hotels in Naples
Price Range: £124 - £870 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La Ciliegina Lifestyle Hotel 4*
Number of rooms: 14
Official Description (provided by the hotel):
La Ciliegina Lifestyle Hotel is a brand new luxury experience. Fully equipped rooms are ready to make You feel at home, details such as marble baths, linen sheets, mastro raphael tissues, soundproofed doors and windows are only a few of the total offer. Bio breakfast buffet also avaiable with the continental one. Your Friend In our exclusive concierge service that will provide You a special, unique stay experience. All of that in an extremely strategic location, in the heart of the Town, opposite to the Port, the san Carlo Theatre, Plebiscito Square and Via Toledo. A Relax and luxury oasis in the middle of Naples, welcome to La Ciliegina Lifestyle Hotel! ... more   less 
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