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“Location is perfect”

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Grand Hotel Vesuvio
Ranked #8 of 185 Hotels in Naples
Certificate of Excellence
Reviewed 7 August 2010

Location is on waterfront directly across from castle and marina. Lots of good restaurants in the marina. We tried four of them and were not disappointed with any. The only real disappointment we had was with the hotel rooftop restaurant. You can't beat the view, but the marina restaurants serve better food (especially the one directly in front of the hotel across the street and down one level) at a better value. Surprisingly, the service was inferior too in the hotel restaurant. They made a couple of mistakes, tried to "bait and switch" us to another lesser choice when one of the errors was discovered and then ignored us when we tried to get attention to point out the other error.

The front desk staff was the opposite...very attentive and responsive, providing directions, advice and arranging for excursions as requested (we strongly suggest a visit to Capri!).

  • Stayed: July 2010, travelled as a couple
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Thank ValVil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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572 - 578 of 1,465 reviews

Reviewed 10 June 2010

If you get a sea view, it will be as attractive as possible. The hotel has recently been upgraded and the rooms, though not large, are extremely comfortable and extremely well-fitted.
Highly recommended, as indeed is the restaurant.

Stayed: March 2010, travelled on business
Thank saintvalentine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2010

This is THE hotel where to stay in Naples, with an outstanding tradition and perhaps the best location in town. The view is almost incredible, with the Castel dell'Ovo (Egg Castle) and the sea across the street, the Vesuvio and the Napolitan Gulf Islands in the background. The room was very big and comfortable and, in spite of the heavy traffic in the road, absolutely quiet (acoustically isolated in a very effective way). I do not understand the negative notes about the staff left by some previous comments. The staff was in fact very helpful and kind. I guess there must have been a problem in the past that was eliminated by the management, so it does not exist anymore.

  • Stayed: May 2010, travelled on business
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Thank Giorgio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2010

Stayed only one night at the Grand Hotel Vesuvio.We were driving on the coast road and were trying to find a decent hotel with a good value when we decided to try the Vesuvio. We asked for a city view room and got a sea front room at the sam rate as a courtesy of the manager. We were thrilled by this nice gesture and absolutely loved our room and the balcony. The view was insanely beautiful .
Although the room faced the sea and the coast road it was surprisingly quiet. The beds were very comfortable.
The breakfast room was very elegant and the buffet extensive and delicious.
We wished we had stayed longer .

  • Stayed: October 2009, travelled as a couple
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1  Thank madamtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2009

Stayed for 4 nights on the recommendation of a trustworthy travel agent through which the booking was made. The hotel’s extremely well located on Via Partenope on one side of the bay but housed in a pretty ugly 1960s building the interior of which has been made over – not altogether successfully – to resemble something in the classic style.

I’ve managed to become a member of the “Leaders’ Club” so, this being a "Leading Hotel of the World", was given an automatic upgrade to a junior suite (room 627) on 6F with a fantastic view overlooking the sea.

These were the good and not-so-good points:

GOOD:
> Location: Via Partenope is a lovely walk in itself and the hotel is also within walking distance of many of the most interesting parts of the city and lots of excellent restaurants (there are many along Via Partenope and adjacent streets [Via Santa Lucia and Piazza Vittoria] worth trying).
> Service: a bit overly formal (playing at being a cliched version of front desk/restaurant staff at a 5-star hotel) but pleasant. All spoke very good English but there was an exceptionally friendly and helpful lady at the front desk who spoke Spanish which was welcomed by my Spanish travelling companion.
> Room: the upgrade to a suite was welcome and meant with lots of space, 2 (opening) exterior windows, separate sleeping (albeit very narrow) and sitting areas (flat-screen TV in each) which could be completely isolated by sliding doors; the bathroom was quite spacious and elegantly finished in dark green marble.
> Breakfast: excellent buffet included in the rate – the only let-down being fairly poor quality fruit juice and the lack of variety of cooked eggs (scrambled every day with no alternative).
> Room service: we generally try a room-service dinner and this one was one of the best ever: the menu isn’t very extensive but we chose 3 salads to share – the portions were huge, of top quality and served exquisitely; with bread, beer and bottled water, the bill only came to €50.

NOT-SO-GOOD:
> Inconsistent service: examples included removing and not replacing all used bathroom products (excellent quality: a make exclusive to the hotel) every day. Some but not all were substituted at the turn-down service but I tired of calling for replacements. A newspaper (IHT) was delivered on one day but on no others. We decided to take a half-day trip to Pompei (worth doing using the trip recommended by the hotel which costs €50 per person including transport, entrance fee and guide) and were told at the front desk to arrive at 8.55am with no prior reservation necessary; we duly appeared at the allotted only to find the bus had already left and that we should have booked the day before (to give them credit, this was resolved by calling the bus which waited for us).
> Internet: expensive although there’s an option of paying €30 for the whole stay which I did; irritatingly it was set up such that access expired the afternoon before we left so I had to arrange a (free) extension.
> Spa: very small and, unfortunately, mixed (although I coincided with only one other guy) so to access the steam room, sauna and jacuzzi (not working) they ask you to wear a horrible disposable swimsuit…at a cost of €15, not to be recommended.

Other recommendations:
> After over 30 years as a Viajero Global, we fell for the classic scam of being ripped off by the taxi driver from the airport to the hotel who charged €43 as opposed to the flat fare which we subsequently found out was €23; the receipt given was also false: lesson learned for next time.
> City restaurants are excellent value – the bill for dinner for two, including wine, dessert and service never exceeded €60.
> Supermarket: small but superbly stocked close by in Via Santa Lucia for bottled water, prosecco, panettonne and other useful essentials.

Apparently, this is the “place to stay in Naples” and it won’t disappoint. Just watch the taxi fares.

  • Stayed: December 2009, travelled as a couple
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2  Thank El_Viajero_Global
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2009

This hotel has a spectacular location on the waterfront with sweeping views of the Bay of Naples - encompassing Mt. Vesuvius, the Castle, the city, the boats, the big sky and the gorgeous water. Some of the waterside rooms have little verandas with seating, and there is no lovelier place to read, relax, or just gaze at the scene. I would highly recommend a waterside room up high if you stay here.

The rooms were spotless and the housekeeping staff very very pleasant and attentive as was the barman. The front desk staff was mixed - most were helpful but one fellow in particular was quite officious for no apparent reason. The ladies working at the spa/pool couldn't have been nicer. Yes, there is an additional fee for use of the pool, but we felt it was well worth it to be able to swim and play after long days of walking in 96 degree heat. The pool seems brand new and is well-heated and well-equipped.

After all the mixed reviews we had heard about Naples, we found it to be really enjoyable - warm and friendly fun people, amazing food, great art/archeology. There are some vast distances to cover by foot between sites in the city of Naples, but there was plenty for us to do over 4 days in Naples/Pompeii/Herculaneum/Paestum and this hotel was a perfect home base. I would highly recommend it.

  • Stayed: August 2009, travelled with family
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1  Thank Gothampanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2009

We stayed at this hotel for 4 days. I had concerns about the hotel and Naples for that matter. But we had to stay in Naples to be close to the airport for an early flight to Sicily. It was by far my favorite hotel through out the whole trip. We had a corner room (very large )with 2 balconies, the views were beautiful. Our room had a sitting area, desk ,large bed and a bathroom with a great full shower. My favorite feature was the electric shades. We drove from Rome nice drive, but Naples is scary. The hotel was hard for us to find, and you can't pull over to ask, the traffic is so bad. We got lucky and an officer lead the way for us. We never would have found it on our own. Ended up taking a taxi to the airport and left the rental to be picked up at the hotel. FYI: easy drive from hotel to Almafi coast.

  • Stayed: June 2008, travelled as a couple
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Thank mytripsFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Vesuvio

Address: Via Partenope 45, 80121, Naples, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Naples
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Naples
#4 Luxury Hotel in Naples
#7 Romantic Hotel in Naples
#7 Family Hotel in Naples
Price Range: £201 - £418 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Vesuvio 5*
Number of rooms: 167
Official Description (provided by the hotel):
Located right on the seafront, the prestigious Grand Hotel Vesuvio overlooks the Gulf of Naples, the island of Capri and Mount Vesuvius. These views can be admired from its rooftop restaurant.Rooms are spacious and elegantly decorated. All air-conditioned, they also feature a minibar and a TV with satellite and pay-per-view channels. Some have a balcony with sea views.Caruso Roof Garden Restaurant on the 9th floor offers fine Regional cuisine and panoramic views across the Mediterranean Sea (closed from 12-25 August, 2013). Reservations are mandatory.The hotel is opposite the Castel dell'Ovo in the historic quarter of Santa Lucia. The port for boats to Capri, Sardinia and other destinations is 15 minutes' walk away. ... more   less 
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Also Known As:
Grand Hotel Naples

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