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“Grand hotel, amazing views”

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Eurostars Hotel Excelsior
Ranked #14 of 186 Hotels in Naples
Certificate of Excellence
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Grand hotel, amazing views”
Reviewed 2 November 2011

Location, location, location! The view from our balcony over the Bay of Naples was astounding - stunningly beautiful - especially on a clear day when you can see the port on one side, the Castel d' Ovo on the other, and Mt. Vesuvius and Capri straight ahead across the sparkling water. If you stay here, requesting a room with a sea-view is a must! The rooms are comfortable, luxurious even, and very well maintained and serviced. They serve a good quality breakfast. The only drawback to our stay was that we felt that the staff tended to be aloof and inattentive. While several of the servers in the breakfast room were extremely helpful and caring, for the most part there seemed to be a lack of concern about the particular needs of the individual guest. There was something anonymous and generic in our interactions with the front desk, with one or two exceptions. Regarding traveling in Naples, while it's important to be cautious, it's an interesting city with a lot worth seeing. The Lungomare, on which the hotel sits is a wonderful place to walk or jog.

  • Stayed October 2011, travelled with friends
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Helpful?
2 Thank Artgrrl04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Emerald Isle, North Carolina
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 November 2011

We visited Naples in December and for numerous reasons had to stay in hotel in a near by town. We were disapointed in not being able to discover tne experience of walking the streets of Naples. We returned and this time decided to stay at the Excelsior Hotel. After driving from Rome to Naple we arrived at the hotel early in the day and were informed that our room was not ready yet but were invited to wait in the bar area and were offered refreshments! What an introduction. During the next three days we were greatly impressed with the attention the staff directed toward us. The ellegance of the Hotel is impressve. The marple hallways and the reception area is breathtaking. The view from our fifth floor was outstanding. The front desk staff was very attentive to every request we made of them. We throughly enjoyed our three days in the opulance that the Hotel provides and lookforward to a return visit in the near future.

Room Tip: A bay view room on the fifth floor is very impressive.
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  • Stayed October 2011, travelled as a couple
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1 Thank vinpeter40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southcarolina
Level Contributor
162 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 1 November 2011

This is the second time I have stayed here and wont stay anywhere else. The standard rooms are large, clean and modern with a special Italian touch. I was fortunate to have been upgraded to a suite overlooking the bay with a view of Vesuvius and Capri. My sister in law was in a standard room that was as nice as the last one i recieved when I stayed a year ago.

The front desk staff were attentive and proffessional. For example, we needed flowers for family we were meeting for the first time and everything was closed. They had an employee bring us flowers from Sorrento, this is going above and beyond.

I will not stay anywhere else and highly recomend this hotel. This hotel is close to a supermarket, the main square/piazza, cafe's an restaraunts esspecially our favorite Antonio e' Antonio. At night the main street comes alive with restaurants and bakeries. The Caslte on the bay comes alive also with seafood restaurants etc.

I slept like a baby here each time and felt very safe and comfortable.

There is a hop-on-hop off bus stop across the street in between the hotel and Antonio e' Antonio. Or you can walk through the piazza to the famous castle where all three routes of busses meet and you can choose.

Room Tip: If you want something, just ask. I am sure that if they have they will accomidate you.
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  • Stayed August 2011, travelled with family
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Helpful?
Thank franklin2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 22 October 2011

One of the best hotels in Naples with a great location. It is a beautiful grand historic hotel that sits right on the corner overlooking the bay and Castel dell'Ovo (in Italian, Egg Castle). We were upgraded to a water view balcony room on the 5th floor. To fully enjoy this hotel make sure you get a water view balcony room on the 5th or 6th floor. You also need to relax with a drink on the rooftop terrace. The views are amazing. Our room had a great balcony with amazing views. The room had 12-14 foot ceilings was very spacious with nice furnishings and a comfortable bed. The bathrooms are marble and what you would expect from a 4 1/2 star hotel. Now the bad. The front desk staff needs a little training in luxury hotel etiquette and explaining the properties amenities. I am a Platinum with Starwood and we booked this hotel with points. While they were very friendly and courteous they don't always treat you like your the customer and what they do may influence whether or not you will return. They upgraded our room and provided free internet and bottled water in our room as required by Starwood but you are treated like you didn't pay for the room and your a lessor guest. This started with checkin when we asked about breakfast and were simple told that it was not included in our rate (16,000 points per night = spending over $5,000 at Starwood hotels). As a Platinum with loyalty towards the Starwood brand I thought this was a very poor example of customer service. I also spoke to the the manager on duty about this but they all act like you are not the ones paying us for your stay Starwood is so you No Free Breakfast for You… The woman working at the reception desk even told us how Starwood was paying for our room. That is never something you tell the customer. We were Paying customers that chose their hotel over others because it was a Starwood. This stunned us even more when we went to check out the rest restaurant and the waiter was shocked that breakfast was not included with our room since this is the case most of the time. He told us that they would be happy to give us a two for one discount even though the from desk either wasn't or never mention that they would.

The rooftop terrace and restaurant are very nice and we enjoyed drinks on the terrace multiple times and an excellent dinner at the restaurant one evening. I recommend the Salt encrusted sea bass, which comes out in a sort of cocoon that they break open with the sea bass inside. Just watch your bill. The terrace wanted to charge us more for the same wine we ordered the day before. They seem to "forget" the prices of items.

The same woman that checked us in messed up our bill during check out and we had to stand there while others had to get involved to figure out how to fix it. This place could be a 5-star but lack of customer service and training will keep it a 4 - 4 1/2-star.

Summary:
- Beautiful Grand Historic Hotel with a great location
- Water-view balcony rooms on the 5th and 6th floor are worth the extra you pay for them
- You must spend time on the rooftop terrace (assume views)
- Good but not great front desk customer service
- Nice restaurant, food and service
- Pay attention to your bills - they tend to make mistakes

While we enjoyed our stay here we were not treated by the front desk as the Platinum Starwood Preferred Guests that we are and this will heavily affect weather or not we decide to return to this hotel.

Room Tip: Request a bay view room with a balcony on the 5th or 6th floor.
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  • Stayed October 2011, travelled as a couple
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Helpful?
4 Thank Blue_Marble_Trek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frisco, Texas
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 October 2011

Our family stayed three days here on our two week adventure in Italy - in early October 2011. With all the stories one hears about Naples we were hesitant to select this Starwood / Sheraton Hotel versus something in Sorrento and Amalfi where we traditionally stay on our bi annual trips to Italy. Rest assured - the location of this hotel right on the bay with beautiful views of both Mount Vesuvias and the Bay of Naples negates the aspect that it's in Naples. This location was convenient to the old Castle across the street ( a must see / visit) and the Port / Marina which we walked to for our day visit to Capri via a ferry. The hotel staff were very helpful, professional and worked to make our stay just right. With it's turn of the century origins the ceilings are high - 15 footers, the walls are upholstered in silk, the marble bathrooms are nice as well. Dinner on the rooftop restaurant while pricey was excellent. View is amazing. Breakfast is served on the rooftop restaurant as well and came with our room package. Sipping coffee in the morning looking at Mount Vesuvius and the ruins of the ancient cities at its feet or at the isle of Capri across the bay... tough to choose a day's outing. In the end we managed to do both. The hotel has invested in sound proof windows so that one does not notice that this hotel is on the corner of a busy bayside street until one walks out on one's balcony. Only recommendation to the Hotel Management is its time to take the Heavenly Bed concept that Starwood Properties have in the USA and bring it to this sister hotel in Naples and then everything would have been perfect. We would recommend this hotel.

Room Tip: The southwest side of the hotel faces both Mount Vesuvius and the Bay of Naples while the eastern si...
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  • Stayed October 2011, travelled with family
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Helpful?
1 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miamisburg, Ohio
Level Contributor
235 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 17 October 2011

One of our favorite hotels. We loved Naples-it has a NYC feel with an Italian flair. If you are comfortable in NYC you will be fine here. We only spent two nights in Naples and wished we could have stayed longer. This hotel was a refuge after traveling and sightseeing. The room was huge and faced the bay of Naples. The buffet breakfast was very good and eating breakfast with the terrific views made life sweet. The hotel has impectable service and assistance of local info. Very welcoming. My husband enjoyed great Cuban cigars on the rooftop terrace each night. Pretty much perfect.

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Room Tip: If you have balance issues or mobility issue, uses caution as there is a big step out of the bathtub...
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  • Stayed October 2011, travelled as a couple
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Helpful?
1 Thank need2trvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kona, HI
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 October 2011

This has got to be one of the most charming hotels I have ever stayed in. I had a jr suite and an excellent view. Would stay again in a moment. The only downfall was the stodginess of the hotel staff. You could get anything you want at the drop of a hat but the only person to smile was the maid. Other then that a 5 star!

  • Stayed October 2011
    • Value
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Helpful?
1 Thank brew2day
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eurostars Hotel Excelsior

Property: Eurostars Hotel Excelsior
Address: Via Partenope 48 | Lungomare Caracciolo, 80121, Naples, Italy (Formerly Hotel Excelsior)
Region: Italy > Campania > Province of Naples > Naples > San Ferdinando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#9 Luxury Hotel in Naples
#10 Business Hotel in Naples
#15 Romantic Hotel in Naples
#19 Family Hotel in Naples
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Eurostars Hotel Excelsior 4*
Number of rooms: 101
Official Description (provided by the hotel):
The Eurostars Hotel Excelsior is located close to Castel dell'Ovo, with spectacular panoramic views of Vesuvius, the Gulf of Naples and the paradise islands of Ischia and Capri. Every space of this classic building is elegantly decorated, with Murano crystal lamps, Carrara marbles, fabrics and silk coverings. The Eurostars Hotel Excelsior offers beautiful and luxurious event rooms with views of Vesuvius and the Gulf, with large, stylish windows and refined decor. The hotel has 109 luxury rooms and 14 suites of different categories with an elegant interior design and the best services. Here you will also find the excellent Ristorante La Terrazza, located in the roof garden on the last floor of the hotel, offering high quality Mediterranean cuisine and stunning views of the Bay of Naples. ... more   less 
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Also Known As:
Excelsior Hotel Naples

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