I would give this place (a 3 instead of the 2 I considered briefly), because they were quick to help rectify a guest-count issue at check in (no fault of theirs- Starwood website defaults to 1 guest when changing searches)
Now, to explain the remaining score of 2.
One for the location (like the other hotels on that street but with a corner location). One for the daytime concierge (also top notch and took his time to explain stuff and the reasons for it- well done!).
Rooms are disappointing. Furnishings are staid. Sound proofing is one of the worst encountered at such a hotel- we could hear next door showers, toilets, people (and on our last night there, from 11pm-1:00am!)
The 7th floor restaurant (also had breakfast buffet there on the days we were there- normally downstairs) and 8th floor bar offer fantastic views, so may be you could check those out over a drink/meal and not stay at the hotel to experience these.
The breakfast service was terrible at best. On Day 1, we asked for a baby seat and got one with food all over it that we proceeded to clean ourselves. Someone came to address only when they saw us do it. On Day 2, we asked for a baby seat and were told it was on its way. It showed up 20 mins into breakfast. Our 2-yr old, like most, prefers not to wait 20 minutes after they sight their first meal of the day. We were looking forward to our coffee on EasyJet (yes!) on the flight back, because it was warmer than what this hotel serves. The buffet itself is disspointing for a hotel of the claimed calibre. No fresh counters (pre-made scrambled and boiled eggs). Juices were not fresh or natural- flavoured/pre-made/canned variety. Only two types of sliced bread, one of which ran out on both days and was only replaced when asked. Glasses for Prosecco, but Prosecco bottle replenished once in a while. In short, not becoming of a Luxury Collection hotel.
Lastly, I have to admit that this review is contrary to this hotel's rating of being rated the second best in Naples. May be we were unlucky, or may be, if this really is the second best, it's slim pickings on hotels in Naples!
- Official Description (provided by the hotel):
- The Eurostars Hotel Excelsior is located close to Castel dell'Ovo, with spectacular panoramic views of Vesuvius, the Gulf of Naples and the paradise islands of Ischia and Capri. Every space of this classic building is elegantly decorated, with Murano crystal lamps, Carrara marbles, fabrics and silk coverings. The Eurostars Hotel Excelsior offers beautiful and luxurious event rooms with views of Vesuvius and the Gulf, with large, stylish windows and refined decor. The hotel has 109 luxury rooms and 14 suites of different categories with an elegant interior design and the best services. Here you will also find the excellent Ristorante La Terrazza, located in the roof garden on the last floor of the hotel, offering high quality Mediterranean cuisine and stunning views of the Bay of Naples. ... more less
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- Also Known As:
- Excelsior Hotel Naples