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“Great Location and View”

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Eurostars Hotel Excelsior
Ranked #13 of 186 Hotels in Naples
Certificate of Excellence
Alabama
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great Location and View”
Reviewed 22 June 2013

My wife and I spent six nights in this wonderful hotel in mid June 2013 as part of a longer trip to multiple locations in Italy. I paid extra for balcony view overlooking the harbor. We actually got two Juliette balconies/double windows in a large spacious, nicely furnished room on the first floor (second floor to Americans). At first I was disappointed by the floor and the size of the balcony but had a chance to see a standard balcony room on the upper floors which was much smaller and had only the single window/balcony. I much preferred the room we got and will ask for it in the future. Central AC system was quiet and efficient. The rooftop garden with comfortable seating and separate restaurant where all meals are served were incredibly beautiful. This is one hotel where you should bite the bullet and include breakfast because that was the best part of the stay every day - a very wide selection of pastries and the usual other continental breakfast items including eggs and great service (a la carte available but who needs it). The hotel was pricey but reasonable given the luxury. We also had dinner twice (pricey with limited menu but beautifully presented) and spent several hours reading in the garden. Service was outstanding in every respect including evening turn-down service. We took taxis to the main sites we wanted to see (about $22US) and walked along the pedestrian shore walk and to shopping.

Room Tip: Ocean (Capri and castle) view on first floor is better than balcony on higher floors in my opinion b...
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kek12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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london
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 14 June 2013

Quite simply this hotel was fantastic.The rooms are divine & the roof top restaurant was absolutely wonderful.We loved everything about this hotel.The staff were most helpful & it was absolute luxury.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank justchill8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 June 2013

We were worried about visiting Naples, but our stay at hotel excelsior converted us to big fans. We loved everything about this hotel and especially loved our evening stop at the terrace bar where the view is incredible and the two bartenders amazingly kind and charming.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ellen s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
167 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed 12 June 2013

Luxury hotel in Naples. Service is good, rooms are excellent. Location is a bit out of the way. You'll need to use taxis or walk a fair distance to reach subway. Breakfast offering were okay but were a bit disappointing.

If you thinking of visiting Pompeii, consider Herculaneum, located at Ercolano Scavi, in addition or as an alternative. It's smaller and more intimate, great if you're pressed for time or want to avoid the heat.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mjcSING
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level Contributor
151 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 11 June 2013

Staying at the Hotel Excelsior reminds me of why five star hotels are sometimes very, very worth it (often they aren't, but that's another review). It's been a while since I stayed in a five star that was truly focused on luxury and service, with all the little details in place. Unlike other supposed five stars where I've had to remind or ask the staff about things that were promised, here at the Excelsior everything arrived smoothly and with grace. Beginning with the room: mine was small, the most basic room, but it was lovely and comfortable with gold fabric wall dressing and great linens and nice desk. A pleasure to be in (I did peek into a room that was being cleaned and saw the most beautiful sea view-- you may want to try for one of those). Breakfast was delicious and served on the roof patio for a lovely start to the day. Staff is uniformly courteous. Hallways are sparkling marble. The rooftop bar is gorgeous if a bit small, and the bartending service is top notch. Excellent work all around, Excelsior. Tip: for meals, go around the corner to the restaurants on the street just the sea drive. The food is better there and there is less exploitation of tourists.

Stayed June 2013, travelled on business
Helpful?
1 Thank Veronica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
160 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 9 June 2013 via mobile

Came here for 2 night stopover and had a wonderful time and will return.
We came to Naples with a bit of intrepidation as to safety etc. However this hotel is in the right area to walk around day or night with fantastic views of bay and the big mnt V. Location great...tip get room over bay for views to die for
Eat at la terraces on the top of hotel and see the bay ,Capri and mnt V ....food and vista fantastic...try the spaghetti with prawn ..the best I have ever tasted...I would go back for this. Will come back

Stayed June 2013, travelled as a couple
Helpful?
1 Thank DEPHUNT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newmarket, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 June 2013

To all of those looking to stay in Naples Italy and want to have a memorable, outstanding stay, then look no further than Hotel Excelsior Naples. I recently stayed there for part of my Honeymoon May 25-30th. I travel very frequently and am a Starwood Platinum member since 2005. Upon the warm welcome checking in I was personally greeted by the Deputy Hotel Manager Gianni Ricci who went ahead and upgraded my room to a beautiful Sea View Suite. The other Hotel representative made our room keys and escorted us right up to our suite. I have stayed at many hotels and they all vary depending on location, brand, and general management, however, Hotel Excelsior truly surpassed all my expectations. The luxuriously appointed room featured full marble flooring and walls in both bathrooms, automatic shutters, and 2 different viewing balconies. The service was unparalleled as the house keeping service was twice a day without requesting turndown service, and in the evening would bring cozy floor mats for each side of the bed with slippers as well. Everything in the room was to the finest quality right down to the pen and notepad being a top quality stock linen! The room was refreshed with 2 bottles of water daily of Natural and carbonated, and there was a welcome tray of fresh fruit and biscotti when we arrived! The breakfast service on the top floor was very beautifully decorated with colorful flowers through out and a warm welcoming staff would happily greet you with a "Buon giorno" and smiles. The hotel is locate din my opinion the best area of Naples as It is directly in front of Castle Dell'Ovo with a fantastic view of the entire Bay, Capri, and Mount Vesuvio in the background. The Hotel left me with a feeling of super quality, excellent rest, majestic meals and views upon the rooftop patio, and a super sense of well being from how the staff were at my complete disposal. I will definitely return to this hotel when I go back to Visit Naples and strongly suggest anyone stay there if they have the chance!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sandro d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eurostars Hotel Excelsior

Property: Eurostars Hotel Excelsior
Address: Via Partenope 48 | Lungomare Caracciolo, 80121, Naples, Italy (Formerly Hotel Excelsior)
Region: Italy > Campania > Province of Naples > Naples > San Ferdinando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#9 Luxury Hotel in Naples
#10 Business Hotel in Naples
#15 Romantic Hotel in Naples
#19 Family Hotel in Naples
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Eurostars Hotel Excelsior 4*
Number of rooms: 101
Official Description (provided by the hotel):
The Eurostars Hotel Excelsior is located close to Castel dell'Ovo, with spectacular panoramic views of Vesuvius, the Gulf of Naples and the paradise islands of Ischia and Capri. Every space of this classic building is elegantly decorated, with Murano crystal lamps, Carrara marbles, fabrics and silk coverings. The Eurostars Hotel Excelsior offers beautiful and luxurious event rooms with views of Vesuvius and the Gulf, with large, stylish windows and refined decor. The hotel has 109 luxury rooms and 14 suites of different categories with an elegant interior design and the best services. Here you will also find the excellent Ristorante La Terrazza, located in the roof garden on the last floor of the hotel, offering high quality Mediterranean cuisine and stunning views of the Bay of Naples. ... more   less 
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Also Known As:
Excelsior Hotel Naples

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