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“Unbelievably wonderful” 5 of 5 bubbles
Review of Eurostars Hotel Excelsior

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Eurostars Hotel Excelsior
Ranked #14 of 189 Hotels in Naples
Certificate of Excellence
London
Level Contributor
98 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Unbelievably wonderful”
5 of 5 bubbles Reviewed 22 October 2013 credit card Amex Cardmember Review

This is a grand hotel in the old style. Lush, plush with courteous service and spotless decor. Above all it has the most stunning views over the Bay of Naples out to Mt. Vesuvius - so go for the superior room (with a view). If you are as lucky as we were you might get upgraded to a suite - it was bigger than our flat. Good luck!

Stayed September 2013, travelled as a couple
Helpful?
Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,045 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (143)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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  • Italian first
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English first
Scottish Highlands, United Kingdom
Level Contributor
136 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 bubbles Reviewed 21 October 2013

This hotel is in a super location overlooking the Bay of Naples and Naples Yacht Club. Our room was spacious with a double balcony and a good sized bathroom. The housekeeping service was one of the best we have experienced. Breakfast outside on th terrace was blissful and the service there too was excellent. The food was good and plentiful with a selection of juices and sparkling wine too. Dinner in La Terrasse was also very good. The streets around are traffic free so tehre is very liottle noise. Public transport is a little far away but a 15 minute walk brings you to the main R2 bus route. One gripe was the cost of wifi and the fact that it was not especaiily good.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Persephone20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 12 October 2013 via mobile

The hotel is beautiful on the main floor when you check in and the front desk staff a woman that checked us in was very nice. But the hotel rooms are very outdated , up charge for everything , TV, Internet, Room Service breakfast was on time but lacking in quality...located in a very horrible location, traffic is insane, area is shady , but to be positive beautiful views of the ocean.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank Edward M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle Washington
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed 11 October 2013

We stayed here for one night in September, to see Herculano between stays on Capri and in Rome.

The good:

The hotel is beautifully located on the pedestrian street fronting the Bay of Naples.
We had a wonderful late lunch on the 7th floor terrace and the service was great.

The bad:

The hotel is badly in need of updating. The lobby appeared to be a bit thread-bare and in need of work.

There is actually no spa at the hotel. It is nearby at a "sister" property.

We must have gone in and out of the lobby half a dozen times. Not once did anyone on staff even acknowledge our presence. We found the hotel to be relatively unfriendly.

Overall, the hotel felt like much less than it should have been. It presents itself as more, but seems to be badly off its game.

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ASeattleTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Wayne, Indiana, United States
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

Wonderful old classic hotel with lots of charm. Great location with many restaurants around. The rooftop bar provided amazing views of Capri and Vesuvius. Rooms were large and very comfortable. Staff was helpful.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Donna V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
186 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 317 helpful votes
4 of 5 bubbles Reviewed 30 September 2013

This is a good hotel with old world charm in a great location. The area along the sea front offers great views as well as good places to eat on all budgets.

It felt very safe & on Sunday the road is closed to traffic & families hire bikes - come on roller skates - it was great fun.

Yes Naples is dirty in places & tough but with a few precautions we had a wonderful time & there are such treasures to see. We weren't hassled by beggars (unlike Rome or Milan) & we had a great time & will go back as 3 days wasn't enough.

Room Tip: Rooms facing the sea are a must.
See more room tips
  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank talkative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantic Highlands, New Jersey
Level Contributor
84 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 28 September 2013

We stayed for 5 nights at the Hotel Excelsior in September and it was fantastic. There is very little to add to the reviews below. Platinum members can opt for a free breakfast on the 7th floor that was great. They even included sparkling wine. The location was fantastic and we felt very safe walking in the promenade in the evening. The staff could not have been more helpful in directing us to anything we asked about.

Room Tip: We were upgraded to a suite and our corner room had four balconies, though they did not directly fac...
See more room tips
  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank terry m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eurostars Hotel Excelsior

Property: Eurostars Hotel Excelsior
Address: Via Partenope 48 | Lungomare Caracciolo, 80121, Naples, Italy (Formerly Hotel Excelsior)
Region: Italy > Campania > Province of Naples > Naples > San Ferdinando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#10 Luxury Hotel in Naples
#10 Business Hotel in Naples
#15 Romantic Hotel in Naples
#19 Family Hotel in Naples
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Eurostars Hotel Excelsior 4*
Number of rooms: 101
Official Description (provided by the hotel):
The Eurostars Hotel Excelsior is located close to Castel dell'Ovo, with spectacular panoramic views of Vesuvius, the Gulf of Naples and the paradise islands of Ischia and Capri. Every space of this classic building is elegantly decorated, with Murano crystal lamps, Carrara marbles, fabrics and silk coverings. The Eurostars Hotel Excelsior offers beautiful and luxurious event rooms with views of Vesuvius and the Gulf, with large, stylish windows and refined decor. The hotel has 109 luxury rooms and 14 suites of different categories with an elegant interior design and the best services. Here you will also find the excellent Ristorante La Terrazza, located in the roof garden on the last floor of the hotel, offering high quality Mediterranean cuisine and stunning views of the Bay of Naples. ... more   less 
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Also Known As:
Excelsior Hotel Naples

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