Old, 'grand', formerly luxury collection hotel in a good location for a touristic visit, possible amazing views, dated rooms with flaws and totally unacceptable service attitude of the staff encountered during this stay.
Recommended only for people who can appreciate 'antic rooms & furniture' to a level, that they are willing to accept a dated and nonfunctional room experience in limited space combined with an unprecedented level of bad service.
Directly at the well known and frequently visited piers of Naples, reminded me of the "Malecon" in Havana Cuba, a good thing. Locals and (possibly more so) tourist alike populate the area. Amazing views from the hotel of the sea, the Castel dell'Ovo, Mount Vesuvius and even the Isle of Capri in the distance. The area around the hotel is densely covered with tourists and restaurants and bars on the more expensive side, though a few good places hide in between worth to find.
How to get there:
Most people I know, arrive either with car or at Naples International Airport (NAP). From the Airport a few different options are available. I would advice for a taxi which brings the guest for a flat rate of around 25 Euros (plus luggage) to the hotel. Flat rates are quite common in most touristic orientated towns in Italy this days. Cheaper options (bus, shuttles) are available to my knowledge. I value the taxi as an affordable and good option in this case, especially if not traveling alone.
Time to visit:
Naples is usually pretty hot in August. It is maybe not the most frequented time of the year. Locals tend to be away if they can afford it. Due to the somewhat lousy weather in other parts of Europe we came to enjoy this years not so hot August (26-31 degrees during day with constant pleasant breeze). That turned out to be a mistake, the town was mostly dead empty, which is due to some vacation time of children and their parents alike. I did not fully understand what kind of holidays that is but it results in around 80-90 percent of all restaurants and shops being closed for at least two weeks in August. This effect was much more so than comparable times in Florence, Rome or other highly touristic towns of Italy. So do your homework or live the consequences! ;)
Rooms are small and dated. Yet, some people might see a certain charm in it, since you traveling to a historic place. Personally I value a clean, quite and comfortable place, that is properly managed pretty high. The Excelsior is none of those.
There is a variety of different rooms available. Most of the regular rooms in the cheaper price bracket (of this hotel, not cheap for the town itself) are in my opinion just good enough to stay the night when you're out the whole day. We did inspect a few different rooms and settled in a corner suite, which was OK but dated in many aspects (bedroom, bath etc.), had wasted space for a walking closet and missing space in the rooms themselves... in general quite a few thing wrong with it. The bigger than usual balcony was rather nice though.
The furniture is very old. You might adore the antic looks. On the other hand you can't do much more than looking at them. Couch and chairs are uncomfortable, desks and everything wooden is covered with a glass layer that makes them cold and pretty much unusable to work on, especially with a notebook - even a black laser mouse does not work.
In general I wish for an investment in a knowledgeable interior designer and someone put down some serious money to bring the place into the 21st century... that should be possible without loosing it's 'Grandeur Charm'... but OK, that is just my opinion. Some people might like the old dates style so much, that they put up with a hotel that did not see any renovations for a very long time.
Overall OK. Bed linen and mattress are mediocre. Noise and light can be kept out, which is good. Unfortunately sleeping with open balcony doors is not advisable due to the noise from outside and surprisingly way to many mosquitoes we encountered. Unpleasant.
Old, with questionable functionality in some regards. But the bathrooms we ended up with were OK in overall. The ones we saw before that came with somewhat dreadful showers and other quirks.
Water pressure could be better but is not a real reason to complain.
Towels and bathroom products were the minimum level but of decent quality. You have to ask for things I expect in a five star hotel, shaving cream in my case.
We had breakfast at the terrace on the 7th floor and enjoyed the views. That is a plus.
Food on the other hand was pretty bad. Coffee is OK but not what you would expect (any small place you find nearby has better quality). Baked goods were the only things that could convince me, the rest was rather bad quality, eggs and warm options made lethal impression. You must be really craving that kind of food to dig into that.
Like common in Italy, water, juice (not fresh) and sparkling wine is presented in a corner for self service. Hot beverages are ordered.
Service at breakfast was a mix of heaven and hell. Could be nice and friendly or very much the opposite, not sure on what factors this is depending. Good luck!
Service in general:
The huge downside of this property is the staff and the mostly horrible service. Starting at check in, the lengthy search for a decent room which was faced with disgust from the front desk manager. The house cleaning took quite some liberties with out clothes and bags touching a frightening level... I do not appreciate that.
Worst though, the overall arrogant behavior of the staff that presented a constant annoyed attitude and often gives you the feeling you should serve them.
I do not appreciate getting the feeling "to bother" the service as a guest, if I call for a power adapter or a cork screw. Unfortunately this and much more we had to encounter in this hotel... and it seems it happened not only to us. If you do not care or get more lucky the quality of the stay in this hotel might be significantly improved from our experience.
Guests of this stay:
Maybe I should add the we carry a very high (lifetime) status with way over hundred nights every year in that particular hotel chain the property is in. Yes, that has an impact on the expectation of a "Luxury Collection Property" but mostly comes with an extensive experience on hotel living over more than a decade and usually not too many negative surprises.
Usually it also results in a at least decent behavior of a hotel staff, since they know to house seasoned guests.
Finally we are not easy to annoy and kinda veterans, even when it comes to questionable service...
....the Excelsior staff was able to elevate themselves into a new negative high on our list, kinda remarkable on it's own. Without that, as mentioned before, the experience might be much better.
- Official Description (provided by the hotel):
- The Eurostars Hotel Excelsior is located close to Castel dell'Ovo, with spectacular panoramic views of Vesuvius, the Gulf of Naples and the paradise islands of Ischia and Capri. Every space of this classic building is elegantly decorated, with Murano crystal lamps, Carrara marbles, fabrics and silk coverings. The Eurostars Hotel Excelsior offers beautiful and luxurious event rooms with views of Vesuvius and the Gulf, with large, stylish windows and refined decor. The hotel has 109 luxury rooms and 14 suites of different categories with an elegant interior design and the best services. Here you will also find the excellent Ristorante La Terrazza, located in the roof garden on the last floor of the hotel, offering high quality Mediterranean cuisine and stunning views of the Bay of Naples. ... more less
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- Also Known As:
- Excelsior Hotel Naples