The hotel is in the safest area of Naples located right on the marina but that is about all it has. Naples is a very dirty and unfriendly city. Most of the people we encountered were not very nice. The hotel staff was not very accomodating. Being a gold member and on my honeymoon, I expected to receive a little higher level of service. I was supposed to receive a room upgrade, but according to management, there wasn't anything available nor any other amenity like breakfast which I had to suggest for the inconvenience because according to management, an upgrade is given upon availabitily but if there is non, then they don't have to do anything which is exactly what they did. I was given the run of the house room after speaking to all the management on staff to no avail. Here are the pics from my room and keep in mind that I am a gold member on my honeymoon. The bed (I mean plank) was harder than a rock and that is an insult to the rock and I am not exaggerating. It was a very dissappointing stay and the uneasyiness of the area did not help. If you are looking for a good place to sleep and appreciative customer service - stay away from this place. They even increased the category on the spg website. What a mistake!! They should have reduced it two times. Best of luck if you decide to stay. I would suggest you look at all the rest of the hotels on the same street Via Partenope. They are probably a much better choice and probably much cheaper too but stay away from the city center, it looks scary.
- Official Description (provided by the hotel):
- The Eurostars Hotel Excelsior is located close to Castel dell'Ovo, with spectacular panoramic views of Vesuvius, the Gulf of Naples and the paradise islands of Ischia and Capri. Every space of this classic building is elegantly decorated, with Murano crystal lamps, Carrara marbles, fabrics and silk coverings. The Eurostars Hotel Excelsior offers beautiful and luxurious event rooms with views of Vesuvius and the Gulf, with large, stylish windows and refined decor. The hotel has 109 luxury rooms and 14 suites of different categories with an elegant interior design and the best services. Here you will also find the excellent Ristorante La Terrazza, located in the roof garden on the last floor of the hotel, offering high quality Mediterranean cuisine and stunning views of the Bay of Naples. ... more less
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- Also Known As:
- Excelsior Hotel Naples