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Ramada Naples City Center
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Reviews (948)
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All reviewstrain stationgreat hotelpiazza garibaldireception staffbreakfast and dinnerthe hotel is cleanhotel restaurantcakesstayed for nightsbig bathroomvisit pompeiimain stationthe air conditioningpublic transportstreet noiselate at nightcentral location
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168 - 173 of 948 reviews
Reviewed 17 June 2013

The location is straight out of "Dante's inferno" No free wifi in the bedrooms, but it's available in the rather shabby reception where there are four threadbare sofa's. The breakfast is good, and the service both polite and efficient. The general lack of investment, lack of Sky TV which would permit choice of language and lack of free wifi are the points against. Paying 1000 euros for 12 days one expects more!

  • Stayed: June 2013
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Thank poorsucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo D, Direttore at Ramada Naples City Center, responded to this reviewResponded 2 July 2013

Dear guest,
it's a long time that I finished school, but my memories of hell ("Dante's inferno") are definitely different from yours. With reference to your observations , I would like to remind you that Ramada offers Mediaset Premium channels free of charge (cinema and sport also in English) further to the main foreign channels such as CNN, ZDF, BBC... Free wi-fi is available in all public areas of the hotel (hall, bar, restaurant). The photos/images of our hall on internet are real and original; I disagree with you also on this point. To the Tripadvisor Community the order of judgement!
Regards,
Massimo De Angelis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2013

My husband and I stayed here for one week, and we were more than satisfied with our choice. The room was spacious and clean. We were on the street-side of the building, but traffic noises didn't bother us - only the "ding-dong's" of the elevator were a bit annoying.. Bathroom was huge with bath and a separate shower.

Staff in the reception and the cleaners were all friendly and helpful. Especially Gabriella in the reception saved our holiday: she gave us better tips and information than the tourist info in the railway station.

Breakfast buffet was good. Plenty to choose from. Only weird thing was that we were told it opens at 7am. Then, every morning when we got there at 7am sharp, it was already full of people having their meals. Luckily, the staff was refilling the tables fast.

The location of the hotel is absolutely fabulous. Circumvesuviana train station is right across the street, 5-10 min walk to the central railway station, and the local bus to big Auschan shopping centre leaves almost in front of the hotel. Also walking distance to historical center and Via Toledo -shopping street.

What comes to the other reviewers' concern about the traffic and the neighbourhood, I'm from Finland where a traffic jam is five cars behind a tractor. With both - traffic and the "suspicious looking people hanging around" - you can survive with normal common sense.

I would definitely choose this hotel again.

  • Stayed: May 2013, travelled as a couple
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Thank Anni2455
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo D, Direttore at Ramada Naples City Center, responded to this reviewResponded 10 June 2013

Dear Guest,

...A Paradise is perhaps too much, maybe just a site to warmly recommend.

Thank you,

Massimo De Angelis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2013

The hotel is located right next to the Railway junction. The staff at the front-desk are experienced, efficient and polite. Did not create a fuss about me checking in at 9am. The Room was very comfortable, clean. The bathroom spacious with wonderful shower temperature and pressure. A lot of touristic highlights are within walking distance and the rest of the city accessible with the adjacent train and bus links. The Hotel provided umbrellas to its guests and the area was buzzing till 2am even with the weather not being so great. This was an efficient, no-nonsense, comfortable, clean business hotel in the heart of Naples!

  • Stayed: October 2012, travelled solo
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Thank drallah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo D, Proprietario at Ramada Naples City Center, responded to this reviewResponded 10 June 2013

Dear Guest,

that's the review I love to receive on Monday morning..........

Kind regards,

Massimo De Angelis
General Manager

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Reviewed 30 May 2013

We recently stayed at this property overnight in two rooms (one double, one triple room with 3 single beds). I booked the hotel based on the Ramada's hotel brand reputation.

Check in was easily done and the reception staff spoke English, although it did help that I had a print out of our hotel booking for their reference.

The hotel itself is well appointed with a bar downstairs and a restaurant. There is no wi-fi in the hotel rooms but it is available in the hotel lobby, which meant that there were many people hanging around with their phones and ipads trying to get a wifi connection and only 4 seats available. It was annoying and inconvenient.

The hotel rooms were well furnished to a 4 star standard. There is a mini fridge but no mini bar. A vending machine in the hallway has been supplied for hotel guests. There are no tea and coffee making facilities in the rooms.

The hotel itself is convenient to the main train station in Naples which is only a few minutes walk away. What you cannot see in the hotel photos is the horrible area that it is located in. It is the first time we have felt unsafe in our travels and when we ventured out at night to find somewhere to eat dinner, we returned quickly to the hotel after ten minutes . We had been warned that this area was very unsafe - don't wear gold jewellery, dress down etc. This was very true.

A security concern in the hotel is that it is not a requirement to insert your room card to access the upper floors (which means anyone from the street could walk in and up). Another downside is that the keys are the old fashioned kind with a huge, very heavy metal tag around 15cm long, so guests are required to hand them in and then request them when they return to the hotel.

The buffet breakfast was excellent with a wide range of selections to suit everyone. It was definitely worth adding to our hotel experience.

The biggest two complaints that we have for this hotel was the housekeeping and checking out.

The housekeeper knocked on our door before 8 am in the morning to see if we were there, and then when we answered the door pretended that she had made a mistake. Then we observed her knocking on everyone else's door as well (including the other room we had booked). We were concerned that it was actually someone pretending to be the housekeeper, but after seeing the hotel trolley with all the housekeeping equipment, we realised it actually was the housekeeper. We had had a big day the day before and were looking forward to a small sleep in, so being woken up before 8 am was not appreciated.

Upon checking out, I enquired if we could leave our three backpacks at the hotel while we explored Naples before our train left and the receptionist said it would be no problem. Upon seeing two suitcases sitting against a wall (obviously left by another guest for the same reason) I asked if our luggage would be put away safely in a security room. I was assured that this would happen and our luggage was given tags and I took the stubs. Upon returning to the hotel to collect our luggage, we walked past a large group of people checking in and were horrified to see our luggage still sitting against the wall where we had left it around six hours previously. We went and grabbed it - checked the contents (including passports) were still inside, then went and told the reception staff we had taken our baggage. This was very unimpressive.

So.....the only redeeming features of this hotel is the location to the train station (but the area is very unsafe) and the buffet breakfast. We certainly could not recommend this hotel after our experiences.

Room Tip: Choose a room not overlooking the train lines.
  • Stayed: May 2013, travelled with friends
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3  Thank Elizabeth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo D, Direttore at Ramada Naples City Center, responded to this reviewResponded 18 June 2013

Dear guest,
Thanks for the comment on Ramada Naples that you wanted to share. In view of the wealth of detail in your assessments, I am skipping over the positive features of the hotel (the location, the breakfast and the property), which you also covered, to concentrate instead on the negative aspects. As for our housekeeping service, I apologise personally for the event, which will certainly be the subject of an investigation, but I would suggest you, in any hotel at all, to put up the ‘do not disturb’ notice when you want to rest longer than usual, to avoid any noises that the chambermaid might make in the corridor or near the room itself (with a vacuum cleaner, for instance). As for the deposit of your bags, I would underline that once the hotel has taken charge of them (a ticket was issued), the hotel always takes responsibility, under all circumstances. If the bags were not put into the deposit, it was almost certainly only because the deposit was full, for which reason they were left in an area, quite appropriate for luggage, next to the reception desk, where two members of our staff are always on duty. And then I wish to stress that all our guests regularly enjoy the city at any time of day; but so far we have not had any ‘missing in action’!
Kind regards,

Massimo De Angelis
General Manager

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Reviewed 26 May 2013

We needed a hotel close to the train station - and this was perfect. In a city that was less than ideal in terms of cleanliness and safety, this hotel felt like a safe haven. We were able to easily walk from the train station (but be aware, the walk is pretty sketchy). As recommended by other reviewers, I would not recommend leaving the hotel after dark. But the room was very large for European standards, bathroom was huge, and the bed was comfortable. The only complaint I have, was that there was no free wifi in the rooms. For a 4 star hotel, I was very disappointed that the only wifi we could get was on the reception floor. This was the only 4 star hotel we stayed at on our Europe vacation, and we received free wifi at all our other 2-3 star hotels. But overall, good hotel!

  • Stayed: May 2013, travelled as a couple
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Thank rjaustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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