If you are put off by first impressions, it might not be such a good idea to stay here!! We found it very difficult to find the hotel - it is located on the second floor of a building, and although there is a sign, we found it rather confusing. You have to walk up a horrid staircase to get to the reception area. When we got there, we were quite surprised at how well furnished the reception area was. We found it very difficult to communicate with the man at reception. We were shown to our room - although there were only two of us, we had been given what seemed like a family room with 4 beds plus a futon. The room was clean and well furnished, and safe, although we were not provided with a safe or towels.
The main problem we had with this hotel was the staff in the hotel. We found that during our entire stay, only one man seemed to be present. We were made to feel a burden, and therefore we did not like to ask him for help. We felt that the customer service in this hotel was absolutely awful. We were laughed at, the man was sarcastic, rude, made us feel very uncomfortable. He would often say things in Italian to other Italian guests when we were around, which made us feel particularly uncomfortable. He did not seem to take his job seriously, and while we were there was just sat around watching TV while there were guests buzzing on the intercom trying to get into the hotel. He also gave us the wrong wifi code, and acted as if he was very annoyed with us when we asked him to write it down to be sure.
We both feel that cutsomer service is a key part of enjoying your stay in a hotel. We have been travelling around Europe for a month now and this was definitelty the worst hotel we stayed in - purely because of the service we received. We thoroughly enjoyed Naples, even though it has a bad reputation, but would recommend possibly spending a little more to stay in a better hotel.
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- Also Known As:
- Zara Hotel Naples