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“Comfy, clean and quiet”

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Hotel Europeo & Flowers
Ranked #44 of 190 Hotels in Naples
Quebec City, Canada
Level Contributor
138 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Comfy, clean and quiet”
4 of 5 bubbles Reviewed 20 May 2013

In the heart of historic Naples, this hotel offers you the rest you want after a busy day discovering this city full of life. Don't be mistaken by you first impression when you'll buzz to get access to the place. That "where the heck am I" moment will vanish once in the reception area.

What we liked about this hotel, is that they tried to make the most of the space they got. As our tropical themed room was longer than larger, it was divided in two sections: the bedroom proper, with its huge "Tropicana" painting, and a living room (with a fridge) where we could sit and relax. We had also a a small balcony not facing the street, so it was very quiet. The bed was comfy, the shower was small but with a lot of pressure. Of course, it's not a 5 stars hotel, but it's welll situated, clean and quiet. And the staff is helpful too.

Room Tip: We were satisfied with The Tropicana room. It was very quiet.
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  • Stayed May 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank greggg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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859 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
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English first
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 10 May 2013

It is difficult to write a reasoned review focusing on the hotel itself after we had such a terrible time in Naples. Although the shop owners and hotel staff in Naples were very nice, the place is an absolute slum. Everything that may once (c.500AD) have been great to see is now filthy, run down, and covered in graffiti.The streets are packed with people who don't seem to be doing anything at all other than standing around looking intimidating and my girlfriend had the strap of her handbag cut and the bag stolen by a passing scooter rider in a mask (in broad daylight). So my main recommendation would simply be not to go to Naples at all (Sorrento is much nicer and still within a train ride of Pompeii, Herculaneum, Solfatura, Vesuvius etc). But if you must, or really want to, then Hotel Europeo is not too bad.

The hotel is right next to one of the university buildings. We arrived on a Friday and it was very loud with lots of drunken youths shouting and playing loud music. To be fair, it was a lot quieter on the Saturday night. You can't reach the hotel from any side without travelling through some grotty streets. However, the hotel does have security gates with multiple locked doors and a 24 hour manned reception, and up four flights of stairs, so once inside we felt quite safe.

The hotel staff generally spoke good English and were pleasant. Following the theft of my girlfriend's bag, they were understanding that we wanted to leave a day early and arranged us a prompt taxi to the harbour. They charged us for the extra night we didn't stay, but it wasn't their fault we wanted to leave so I didn't think that was unfair.

The facilities in the room were quite good. The shower and safe were both good, the bed wasn't uncomfortable and the TV did have BBC World Service and CNN. The decor was frankly bizarre, but it was generally clean and spacious enough.

Room Tip: Don't stay in Naples at all.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavidJohnMurray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 6 May 2013

While it does not look like much from the outside, it was a perfectly sweet little hotel on the inside! Small, clean room contained everything a friend & I needed for our 3 night stay in Napoli. Located in center of the city it was walking distance to the train station, the marina (to get ferry to Capri), the shopping streets, and the historic sights of the city.

TIP: the hotel is not a big store front on a main street, rather it is located down a small side street/alley off Mezzacanonne (which itself is a side street) on the 3-4th floors of a small apartment building (pretty standard for Italy). Look for a small sign on Mezzacanonne, then go to the gate- you will buzz the hotel concierge through the intercom & say "Hotel Europeo!" to let them know you are a hotel guest, they will buzz open the gate & you go through & down the small side street to the apartment building entrance, the hotel 'front desk' is located on the 4th floor (there are signs). So long as you are expecting this non-direct route, you will be fine :) Also- it took a couple of times to figure this out- you buzz at the main gate (say "Ciao! Hotel Europeo", they'll remotely open that gate & the front door, but then you buzz AGAIN to get into the main door to the hotel rooms on the 3rd floor (there is a main door that opens to a hallway with all the hotel rooms located inside, just press the doorbell there & someone from upstairs will buzz you in again). Seems tricky- but its really not, just keep this in mind :)

Hotel staff was friendly as can be- the concierge when we checked in (late on a Sunday night) did not much English, but was super accommodating & took the printout of our reservations & through my (VERY) limited Italian, and his English & a lot of hand signaling, we got our room sorted out & settled with no problem. Giovanni, the owner, is there the majority of the time, speaks perfect English and is super nice.

Napoli is an...interesting city- very different from night to day...during the day it is bustling shops & street vendors, at night it is mainly deserted, but you'll come across a random square filled with drinking students. It was a bit of a culture shock, but a good experience- good place to visit. Ask Giovanni for recommendation on where to go each night (where the 'nightlife is') and what to see. Its worth it.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aford82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, Scotland, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 29 April 2013

Hotel was recommended to me by Italian friend in Glasgow. Excellent value with air con.,TV including BBC World News, wi fi ,hairdryer, shampoo etc in every room, as well as some lovely art work. Good location for most sights and transport links.. Not difficult to walk from railway station with hand luggage but don't take google route the first time you try to find hotel! Some streets unmarked. Best route is through Piazza Garibaldi and straight along Umberto 1 for about 15 to 20 minutes to main university building.Alternatively you can take the R2 bus along Umberto.Turn right into via Mezzecannone down side of university. Slight uphill walk for 10 minutes passed Carrefour supermarket on left . Entrance to Europeo on left opposite main entrance to uni. Watch out for signs directing you into the building. Security very good! Student area, so prices cheap. Try not to be put off by occasional build up of rubbish in streets. Naples has a major problem with this and it will eventually be cleared. Hotel manager Giovanni very helpful and informative. Neopolitans very generous and welcoming to us and absolutely no problems with crime.

Room Tip: Rooms at back looking on to inner courtyard probably the quietest.
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  • Stayed April 2013, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
2 Thank Elizabeth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camden, Nj
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 9 March 2013

It is not permitted to smoke in Italian hotels. When I asked for a different room because the room I was given smelled of smoke, I was told " no problem just open the window". This was a problem because it does not get rid of smoke smell and it was 50 degrees out. Other than that "no problem".

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
3 Thank Joe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiovanniVerdolino, Responsabile relazioni con la clientela at Hotel Europeo & Flowers, responded to this review, 15 March 2013
Dear guest,
we are sorry for the problem regarding the smell of cigarettes in the room.
we have rooms available for smokers and not smoking people,
we kindly asked to our guest to inform us about their preference at the reservation moment.
At the check in if we are fully booked and all guest are arrived it is a little bit difficult to change the room.
In Italy is denied to smoke only in the public area, not in the private rooms.
We hope to see you again here to have the chance to change your opinion.
Sincerely
Giovanni
Hotel Europeo Napoli.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 4 March 2013

Good strategic location for sightseeng in the centre of old town. Attentive helpful staff. Reasonable price - about 25euro/night for small single room to stay for 1-2 nights in winter season. Good pizzeria near the Hotel. 30-40 minutes by walk to Sentral train station through narrow old Napoli streets with crazy motobikers, cheap food and souvenir stores. 20-30 minutes by walk to King's Palace and Castle, main shop streets. Open air local market around the corner on weekend. 10 minutes to closest metro station.
Thin walls and doors, so if you have noisy neighbors and sensitive ears your sleep will be uncomfortable. Maybe because my single room was next door to reception desk and other rooms are more comfortable and quiet. Old TVset above the bed with limited number of ONLY Italian channels. Very small and modest room, but good for the person who doesn't spent much time in hotel and needs a place to sleep only. No visible hotel indicators on the street - turn on your intuition.

Room Tip: My room has the window into the courtyard with no any view exept opposite windows and flat roof (cin...
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  • Stayed February 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Serge K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiovanniVerdolino, Responsabile relazioni con la clientela at Hotel Europeo & Flowers, responded to this review, 30 March 2013
dear Guest,
Thank you for your opinion on our hotel and for having choose us for your holiday in Naples.
All the staff are happy that enjoyed your stay at our hotel.
We are well located in the historical centre of Naples and well linked for the touristic visit and near us there are good restaurants and bars.
Our hotel is well indicated with information were we are, on our web site and even on all web agencies on line, and also on the streets with appropriate and legal road signs, just ask in advance information to the hotel by phone or e-mail if it seems difficult to find us.

We are sorry for the tv problem but now we adjusted out your tv sat, and now are available international channels.

We hope to see you soon for another holidays in Italy.
Sincerely Giovanni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 14 February 2013

Hidden at the 4th floor of a building in the back of a street, it was really hard to find this place. That should have been a sign. Small room, poor AC (unable to heat the room at all) and a dreadful shower: after 10 mins of bath, the hot water went out, and it wouldn't come back for the next hour. Since I was sharing the room with my girlfriend, we had to hurry and take a 5 min bath each. When I went to complain about it with the receptionist, she said it was normal, since the boiler was too small, and that I had to wait before I could take my shower. I'd advise you to look somewhere else for a room in Naples.

Stayed January 2013, travelled as a couple
Helpful?
5 Thank Lucascar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiovanniVerdolino, Responsabile relazioni con la clientela at Hotel Europeo & Flowers, responded to this review, 24 February 2013
Dear guest
We are sorry for the inconvenience and with any problem caused,
First of all just to respond to your complain we would like to remember that our hotel located in the historical centre of Naples is not “hidden” but, well indicated with information were we are, on our web site and even on all web agencies on line, and also on the streets with appropriate legal road signs, just ask in advance information to the hotel by phone or e-mail if it seems difficult to find us.
For the heating we have a remote control, we checked and found it functioned well setting it on the correct way, but to solve the problem we offered you a new room if you remember well.
“was normal” is not our common answer if we do not check the problem before.
We hope to see you again to have the chance to change your opinion about our hotel.
Sincerely Giovanni
Hotel Europeo Napoli.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Europeo & Flowers

Property: Hotel Europeo & Flowers
Address: Via Mezzocannone 109/c, 80134, Naples, Italy
Region: Italy > Campania > Province of Naples > Naples
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
#3 Best Value Hotel in Naples
Price Range (Based on Average Rates): £
Hotel Class:1 star — Hotel Europeo & Flowers 1*
Number of rooms: 25
Official Description (provided by the hotel):
The hotel Europeo i& Flowers is located in the heart of Naples historical center, only a few steps away from Piazza San Domenico Maggiore and that’s why this hotel is the right place to choose in order to enjoy art and history of Naples. It stands at the third and fourth floor of a noble palace with lift in the central street called Via Mezzocannone, close to the University Federico II and not far from Central Station and from the Underground stop Piazza Borsa. Our comfortable and nice rooms will satisfy all your requests as they are the ideal solution either for a group of friends desiring to travel low cost or for a businessman looking for a quiet place to rest after a hard working day. We also never forget families with children that can be easily accommodated in our quadruple rooms. Breakfast is not included in room rates but nearby to the hotel there are lot of bars offering you wonderful croissants and Neapolitan coffee. Wi-fi free in rooms and common areas, internet point and discounted parking for customers close to the hotel also available. ... more   less 
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Also Known As:
Hotel Europeo Flowers
Europeo Flowers Hotel

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