My husband and I stayed at this hotel recently. We arrived from Florence in the early afternoon and headed straight to the hotel. It was quite close to Napoli Centrale, only taking about 10 minutes by foot.
We arrived and were greeted warmly. We dropped off our bags and headed out to sightsee. We returned late in the evening. We did some planning for the next day then got into bed and did some reading. As I was turning off the light, I sat up and noticed a fairly sizable bug on my pillow. When my husband killed it, it left a bloodstain in the napkin, alerting us to it potentially being a bed bug. When we pulled back the sheets we identified at least 10 other bugs that were large enough to see. We were obviously disgusted and distraught. We had our clothes bags on the bed earlier in the evening and we were concerned that the bugs had gotten into our luggage.
We went downstairs, but we were met with disbelief. When we showed the attendant the bugs in our room, he claimed that they must have crawled in from outside. We tried to explain the nature of bed bugs and the seriousness of the issue, but had difficulty due to the language barrier.
We wanted to leave the hotel. We decided to pack our things and head down to the front desk to arrange for alternative accommodations. It took us quite a while to pack, as we shook out each piece of clothing as a first effort at ridding ourselves of the bugs. When we got downstairs, it was 12:30am. We were told that other hotels had been contacted but they did not have any vacancies. When we announced that we would just go out and find a new hotel, we were discouraged by the attendant due to the high crime rate on the major street in front of the hotel. After 20 minutes of arguing back and forth, we eventually settled on staying in a new room. We checked it thoroughly and it appeared to be free of bugs. By the time we turned out the lights, it was past 2am. We had difficulty sleeping, as we felt that bugs were still crawling on us.
In the morning, we asked to speak to the manager. When we spoke to him, he was unwilling to provide any refund or reimbursement. When we explained the lack of sleep and the need to launder all of our clothing to eradicate any potential bugs, he was still uninterested in helping us.
Needless to say, we would not recommend staying at this hotel. It left a very bad taste in our mouths. Save yourself the time and trouble.
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- Also Known As:
- Suite Esedra Hotel
- Suite Esedra Naples