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“BED BUGS!!!”
Review of Hotel Suite Esedra

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Hotel Suite Esedra
Ranked #138 of 186 Hotels in Naples
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“BED BUGS!!!”
Reviewed 29 November 2011

My husband and I stayed at this hotel recently. We arrived from Florence in the early afternoon and headed straight to the hotel. It was quite close to Napoli Centrale, only taking about 10 minutes by foot.

We arrived and were greeted warmly. We dropped off our bags and headed out to sightsee. We returned late in the evening. We did some planning for the next day then got into bed and did some reading. As I was turning off the light, I sat up and noticed a fairly sizable bug on my pillow. When my husband killed it, it left a bloodstain in the napkin, alerting us to it potentially being a bed bug. When we pulled back the sheets we identified at least 10 other bugs that were large enough to see. We were obviously disgusted and distraught. We had our clothes bags on the bed earlier in the evening and we were concerned that the bugs had gotten into our luggage.

We went downstairs, but we were met with disbelief. When we showed the attendant the bugs in our room, he claimed that they must have crawled in from outside. We tried to explain the nature of bed bugs and the seriousness of the issue, but had difficulty due to the language barrier.

We wanted to leave the hotel. We decided to pack our things and head down to the front desk to arrange for alternative accommodations. It took us quite a while to pack, as we shook out each piece of clothing as a first effort at ridding ourselves of the bugs. When we got downstairs, it was 12:30am. We were told that other hotels had been contacted but they did not have any vacancies. When we announced that we would just go out and find a new hotel, we were discouraged by the attendant due to the high crime rate on the major street in front of the hotel. After 20 minutes of arguing back and forth, we eventually settled on staying in a new room. We checked it thoroughly and it appeared to be free of bugs. By the time we turned out the lights, it was past 2am. We had difficulty sleeping, as we felt that bugs were still crawling on us.

In the morning, we asked to speak to the manager. When we spoke to him, he was unwilling to provide any refund or reimbursement. When we explained the lack of sleep and the need to launder all of our clothing to eradicate any potential bugs, he was still uninterested in helping us.

Needless to say, we would not recommend staying at this hotel. It left a very bad taste in our mouths. Save yourself the time and trouble.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Jackietaps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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167 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Yokohama, Japan
Level 6 Contributor
112 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
Reviewed 4 October 2011

This hotel is set back from a main street in Naples that leads to the Napoli train station and is about 1km away. We wanted to stay somewhere central but not too close to the train station as that area tends to be a little seedy. We were happy with our choice at the cost of a mere 69euro a night for a double room. The room was small but well decorated and very clean with a lovely mural of a seaside scene painted above the beds. Our room was equipped with a tv, desk and chair and wardrobe with hangers. The bathroom was small but very clean and
I had the best shower I have ever had in Italy with great water pressure. The air conditioning also worked well and was a necessity following the heatwave we experienced in Italy this September.

Everything about the hotel is on the small side with the front reception desk being tiny and only
just enough room in the entrance to get inside. The dining area where breakfast is available
( which is included in the price) is also small but comfortable and tastefully decorated.

Breakfast included a warm cornetto served to your table by the waitress who also took your coffee order. Also on offer were two types of cereal, ham, cheese, bread rolls, fruit, yoghurt cake and mini sfogliatelle (a traditional neopolitan pastry which is delicious!) . Believe me, you
can't stop at one!

An Area for improvement is the attitude of front reception staff who I felt could be a little more helpful.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CathCPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thessaloniki
Level 6 Contributor
76 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 29 September 2011

The hotel is 15 minutes away from Central station of Naples. However the area is safe, I didn't feel unsafe at all during my stay. I've been there with my boyfriend for 2 nights. The room was really small, but clean. The same was the bathroom (en suite). The breakfast was average. Typica italian, I'd say.
The stuff was friendly and helpful. Generally, it was a good hotel in a good location at a reasonable price.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Silver_Greece
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connecticut
Level 4 Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 October 2009

The hotel reception staff was semi-helpful and low energy and it felt that we were bothering them with questions. We had to park our rental car down a dark alley in a garage, which was fine and worth it, but scary neighborhood. Interesting room - we entered to a balcony and walked down to the sleeping area - a separate bedroom with bathroom and a sitting area with pull out couch and another bathroom. Since there were 3 of us, this was very cool. Although a km to the ferry port, we were encouraged to walk rather than taxi, with our luggage. After 45 mins of sweating, we swore we'd never stay here again.

  • Stayed September 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pstrode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Naples hotels

Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2009

Very tiny hotel, but on the whole the people were lovely. However when you check-in, first impressions aren't all that good what with the grumpy man behind the desk. But everyone else was lovely.
Our mistake was that we booked a room with a "french double bed"....which what we didn't know at the time was only slightly larger then a single. But after a while the grumpy man decided to give us a room with a bigger bed.
The location of the hotel is quite good if you like to explore on foot, but there are good buses running up and down the road outside that go to the more central area for sightseeing in naples. The area that the hotel is in is the historical centre and lovely to wader around.
I must reccomend trattoria medina, which is a lovely restaurant on the via medina ( which you'll find is quite a main street). The service there was fantastic, and make sure you ask for the traditional Neapolitan starters which aren't on the menu. All the locals were having these and we asked for some, they were delicious!
Another lovely aspect of this hotel is that at breakfast you all sit around one table and you have the chance to chat with the other people staying in the hotel.
All in all it was a nice hotel, but I think if I went back to naples I'd stay in a larger hotel either in the centre or on the seafront. But very good value for money.

  • Stayed April 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank I_Love_Holidays_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
77 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 26 June 2008

As other reviewers have noted, this is not really a 4-star hotel. But it doesn't charge 4-star prices. It is a very good 2/3 star experience.

The hotel is central. It is air conditioned and has private bathrooms. My room was small, but clean and has a phone, internet connection point and TV. None of these are givens in my experience of Neapolitan hotels.

The breakfast was decent with a choice of bread, jam, meat, cheese, pastries, cereal and yogurt. There is also, since this is Italy, a wide choice of coffees made to order.

The staff were helpful about seeing local sights and leaving luggage in the hotel after check out.

The main downside is that since this hotel is in central Naples it is *not quiet*. They have clearly done their best with double glazed windows and external shutters, but Naples is noisy and so is the hotel. Bring earplugs. You will be fine.

  • Liked — Good price, helpful staff, central location
  • Disliked — The noise from the street.
  • Stayed June 2008, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rbgs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level 3 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 7 April 2008

Had two nights in this hotel. Found the staff very friendly and helpful. Coffee and buns provided free of charge whenever requested. Room was small but clean and comfortable with a pretty painting of the bay of Naples on the wall. Location was central but quite "dodgy" however I didnt really see a part of Naples (either this trip or previous) that didnt feel a bit dodgy! (Rubish problem also abounds the city although this is no reflection on Hotel). Rates were very reasonable also cheap mini-bar! Would recomend it.

  • Liked — Friendly Staff, cute room
  • Disliked — Rooms could be bigger
  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dilinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Suite Esedra

Property: Hotel Suite Esedra
Address: Via Arnaldo Cantani 12, 80133, Naples, Italy
Region: Italy > Campania > Province of Naples > Naples
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
#58 Luxury Hotel in Naples
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Suite Esedra 4*
Number of rooms: 1
Reservation Options:
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Also Known As:
Suite Esedra Hotel
Suite Esedra Naples

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