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Grand Hotel Europa
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Reviews (1,332)
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All reviewstrain stationhard boiled eggsmain stationvisit pompeiibudget hotelnapoli centralehotel restaurantitalian hotelsthe hotel is cleanminute walkpastriesreception staffsingle roomhambuffet breakfastlate at nightamalfi coast
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316 - 321 of 1,332 reviews
Reviewed 14 January 2012

We loved this place and I can't believe some of the negative reviews on this hotel. It's fair to say that if your aspirations are for an international style hotel with all of the sophistication that that brings then this probably isn't the place for you. However the Grand Europa is a quite charming traditional Italian city hotel and offers excellent value for money. In the interests of balance l will keep my comments as objective as possible.

Accommodation - Our room and the communal areas were are spotlessly clean, comfortable and well-presented. The traditional nature of the hotel may seem a little dated to some but we took it as added charm. Bed was comfortable, bathroom clean, no noise so a great night's sleep. Hotel offers bar and restaurant.

Hotel staff - Everyone we encountered was friendly and helpful - reception, bar tender, breakfast waiters. Everyone.

Location - The area is exactly what you expect around the central railway station in most large cities, busy and crowded and a bit scruffy. We were out every evening until around 11:00pm with no problems and felt totally secure and comfortable. A big plus is the proximity to the airport bus stop and the central station. Also only 5 minutes to major shopping streets and the start of the old town, depending which direction you take.

Eating out - There a number of pizzeria/trattoria places within a few minuites walk. We were here 2 nights and ate at the same place both evenings. The food was great, cheap and the atmosphere superb, especially when a couple of local singer/musicians arrived for a 15 minute blast of traditional Italian songs.

To be fair we did have a couple of niggles. Firstly, we found breakfast to be a bit basic and uninspiring although plentiful in terms of quantity. For the record there was a choice of cereals, fruit (tinned), yoghurts, sweet & savoury pastries, bread, cheese ,ham, frankfurter sausages, boiled eggs, jams & preserves, coffee, tea & fruit juices (all drinks self-service from machines). Secondly, the towels in the rooms are of a thin cotton style and get very wet very quickly after a shower.

All in all I can only repeat that we loved the place and had a great stay. For the money we paid the value was second to none and we wouldn't hesitate to stay here again if we ever return to naples.

Room Tip: We were away from the main road and the room was very quiet and peaceful.
  • Stayed: January 2012, travelled with family
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Thank Dakles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2011

Over the three nights we stayed here I tallied up a number of negatives about this hotel. However after reviewing what we had paid for our stay, I stand by you get what you pay for. If u like to stay close to the train station then it is good. However if you would like to go out to dinner or see a more civilized side of Naples don't stay anywhere near this area. Thin walls and dirty stained towels topped off our stay

  • Stayed: December 2011
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Thank webbsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
claudioeuropa, Responsabile relazioni pubbliche at Grand Hotel Europa, responded to this reviewResponded 10 January 2012

We're sorry that your stay wasn't good!
Usually, station area is a strategic point of view in order to experience the city
we are desolate for dirty towels,it was really strange!our staff is always careful and ready to resolve any problem, but anyway I hope that you come here and try again our hotel.

Best Regards

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Reviewed 27 November 2011

Grand Hotel Europa, is a very clean and very well kept hotel, near Naples main train station. They offer wonderful themed rooms. I stayed in the San Carlo Room and it was very clean and quiet. The hotel staff is very kind and courteous. The breakfast was fantastic. Many varieties of food. Thank you for a great stay.

Room Tip: The San Carlo Room was great.
  • Stayed: November 2011, travelled solo
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1  Thank carlocB9030VZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
claudioeuropa, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this reviewResponded 30 November 2011

Dear Ulisse12,

thank you very much to write a review and to define Grand Hotel Europa a gem!

We are really delighted that you had great stay with us.

See you soon in Naples!

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Reviewed 25 November 2011

We stayed here with our 2 sons aged 9 and 12 for one night. For the price we paid our room was perfect and spotless. The staff were wonderful, friendly and very helpful. The breakfast was lovely and had everything we could want. The hotel is close to the station which was perfect as we went to Pompeii for the day, came back and collected our luggage (which was stored free of charge) and then caught the train to Rome. On the night we arrived we caught a taxi from the airport which cost 19 euro. I'd definitely stay here again.

  • Stayed: September 2011, travelled with family
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Thank Travelinwkids14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
claudioeuropa, Responsabile relazioni pubbliche at Grand Hotel Europa, responded to this reviewResponded 26 November 2011

Dear Guest,

good morning from Naples!

Thanks a lot to write a review for us :)

It's a big satisfaction to receive the best rating by an expert reviewer. We are delighted that you had a lovely stay at Grand Hotel Europa and we look forward to welcome back you in Naples!

Best regards

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Reviewed 21 November 2011

This hotel in Naples was a great find. We weren't for sure what we were walking into, but the staff was incredibly friendly and helpful. The rooms were clean and the location was great. But the best was the restaurant. It was so good that I think we'd go back to just eat there again!

  • Stayed: November 2011, travelled with friends
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1  Thank Penni_Farmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
claudioeuropa, Responsabile relazioni pubbliche at Grand Hotel Europa, responded to this reviewResponded 24 November 2011

Dear Penni Farmer,

our sincerest thanks to write a review for Grand Hotel Europa.

We really appreciate your positive comments, this is the best reward for our work and we wait you here in Naples, our chef will be very happy to pamper again your palate :)

Best regards

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