We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Okay safe hotel in crappy area”
Review of Grand Hotel Europa

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Grand Hotel Europa
Ranked #51 of 185 Hotels in Naples
Reviewed 20 October 2013

This hotel is an average place with small, but clean rooms. The area is awful, dirty and very noisy. The advantage for us was that we were just passing through Naples and needed a place convenient for travel. It is also a great price. This is within two blocks of the main train terminal so we were able to walk over on arrival with luggage in tow without any trouble and then walk back in the morning to grab a taxi to the port. But this is really it's only advantage. We ate dinner there as we did not want to go out into the streets after dark and the food was just ok, Service wise, the waiter only put in two of the four entree orders. When we tried to sraighten it out, he brought the piece of paper he had written the order on over to the table and shoved it in our faces. Since we already knew he had missed writting the other two down, this was not helpful and was rude. It took an hour to get the other two entrees. On a different note, the front desk staff was lovely.

  • Stayed: October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sue5290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (1,257)
Traveller rating
Traveller type
Time of year
Language
  • More languages

240 - 246 of 1,257 reviews

Reviewed 16 October 2013 via mobile

Stayed here for 2 nights and regretted the decision. The hotel was nice enough but the staff were uninterested in helping if we had questions, as if they were doing us a favor. The room was big and ok and breAkfast was not as plentiful as others. They only provided 1 hr of free wifi. Though it is conveniently located near the station, I would advise not to stay here as it did not appear safe. We took care not to stay out late. If staying in Naples, better to stay further away from the railway station area.

Stayed: October 2013, travelled as a couple
Thank Travellingpants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simona C, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this reviewResponded 12 November 2013

Dear guest,

First of all thank you for sending your review through Tripadvisor.

We are deeply sorry that your stay at our hotel was not satisfying. In particular, with reference to your words about our staff, we feel very surprised: usually is our entire staff very helpful with all our guests as the main purpose of their job is to assure them a pleasant stay at the Grand Hotel Europa.

Concerning to our location we would highlight that the hotel is located in a secondary street compared to Piazza Garibaldi: so there isn’t any reason to feel unsafe.

Warmest regards from Naples!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2013

Loved the loft room (suite). Very reasonably priced, too. They also let you stash luggage after checkout - for free - so you can go do stuff after checkout, but before an afternoon/evening train or flight.

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Jimmy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simona C, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this reviewResponded 12 November 2013

Dear guest,

Thank you for your lovely comment on Tripadvisor!

We are really happy that you appreciated our junior suite, that reminds to the typical Neapolitan streets. All our rooms have paintings on the wall dedicated to different themes, in order to make each of them unique in its style.

We hope that you’ll choose again Grand Hotel Europa for your next trip to Naples!

Warmest regards from our entire staff!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

I stayed at this hotel with a friend in a twin room in October 2013.

This hotel pretty much lives up to its 3 star rating, and if you go in expecting as much, you won't be disappointed.

Just a couple of minutes walk away from the central train station, this hotel is conveniently located. The staff were friendly and helpful, the room was clean, and even had a small kitchenette with a two hob stove and sink.

There are three floors in the building (and a restaurant in the basement), but the lift goes up to the second floor. If you're on the third floor, you'll need to take the stairs. If you want to leave your luggage behind before/after you've checked in, the storage area is an open room past the foyer. Any guest - or anyone - can just wander in at any point. The room safe was small - my Nexus 7 fit inside and it would probably fit an 8" tablet, but nothing larger. Wifi is free for the first hour, and charges apply thereafter. The towels in the bathroom have the softness and texture of giant tea towels, and the pillows were hard and flat. There were no tea or coffee making facilities.

Overall the hotel is perfectly acceptable if you're looking for something affordable and convenient.

  • Stayed: October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank thecowgoesmoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simona C, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this reviewResponded 12 November 2013

Dear guest,

First of all thank you for posting your review on Tripadvisor: we consider each of any guest suggestion essential to improve our service.

We are really happy that you enjoyed your stay at Grand Hotel Europa, appreciating our staff’s courtesy and your room. However, we would like to point out that although our storage room is in an open area, it is safe due to the cameras installed in order to permit to the guests to leave their luggage.

As you mentioned in your review our location, close to the central train station and bus terminal, is ideal for anyone who would like to visit Naples and its surroundings easily.

Hoping to see you soon back at our hotel, we remain with our best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2013

we stayed here for five nights, using naples as a hub to go to sorrento, pompeii, amalfi coast, capri, and to visit naples

excellent location - across the street from the train station

free 1 hr wi-fi every day

decent breakfast

room "appeared" to be in need of updating

could use nicer towels after showering

if Naples was a nicer city to visit, this hotel would be rated higher

  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank bluegene126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simona C, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this reviewResponded 23 October 2013

Dear guest,

Thank you for your review on Tripadvisor!

We are delighted that you spent some nice days at Grand Hotel Europa as it is always a pleasure to know that guests have a good memory of our hotel.

As remarked in your post, the hotel is the perfect location to explore Naples and its wonderful surroundings.

We hope to welcome you again at the Grand Hotel Europa and we would suggest you next time to dedicate more time to the visit of Naples as it is one of the beautiful cities of the world…

Best personal regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2013 via mobile

Booked this hotel due to close location to train station and bus transport from airport. Arrived late evening on airport bus. Not a nice area to be walking about after dark. Probably the same around train stations inmost cities. Used local restaurant recommended by hotel which we were very pleased with.
I did request and was confirmed two double beds and not bunk beds but our room did have bunk beds. I didn't request a change as they were large enough for two teenagers. Room standard 3star. Comfortable and clean. Communal areas very comfortable and service very good. Breakfast was fine with usual continental foods.
It was very convenient for us but not sure good enough for a longer stay.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank lindyloocardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simona C, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this reviewResponded 18 September 2013
Google Translation

Gentilissima ospite,

la ringraziamo per la bella recensione dedicataci su Tripadvisor.

Siamo felici di sapere che il Grand Hotel Europa sia stato la cornice ideale per la sua vacanza e che abbia apprezzato ogni aspetto del suo soggiorno in hotel: la professionalità e gentilezza del nostro staff come la cucina del nostro ristorante, perfetta per esplorare le infinite specialità culinarie delle tradizione napoletana.

Il nostro albergo, come lei stessa ha indicato, è il punto di partenza ideale per visitare Napoli e le attrazioni turistiche circostanti: Pompei, Ercolano e Sorrento.

Ci auguriamo di poterle dare nuovamente il nostro benvenuto al Grand Hotel Europa e intanto le inviamo un caloroso saluto a nome di tutto il personale!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2013

We attended this hotel a few years ago. It was our first time in Naples, saying shortly the best thing about this hotel is location. It's very close to the railway station and bus stations, so it was very easy to commute to these spots in order to travel around the country ! We had a cozy room there with a view on the street Corso Meridionale, at night time noise wasn't bad with closed balcony door. Breakfasts there were also lovely ))

  • Stayed: September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alexey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simona C, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this reviewResponded 13 August 2013

Dear Alexey,

Thank you so much for sending your opinion through Tripadvisor!

We are happy to know that you will have a good memory of your stay at Grand Hotel Europa: all feedbacks of our customers are very important to us.

As you remarked in your review, the hotel has a perfect location to explore Naples and the other touristic attractions near the city.

We hope you’ll choose again our hotel next time you will be in Naples!

Kindest regards from our entire staff.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Naples hotels
Hotel Europeo & Flowers
#46 of 185 in Naples
925 reviews
Best Western Hotel Plaza
#62 of 185 in Naples
969 reviews
Mercato
ibis Styles Napoli Garibaldi
Show Prices
Show Prices
Show Prices
Hotel Tiempo
#49 of 185 in Naples
658 reviews
Fuorigrotta
Best Western JFK Hotel
Best Western JFK Hotel
#17 of 185 in Naples
666 reviews
Fuorigrotta
Hotel Cristina
Hotel Cristina
#4 of 185 in Naples
1,118 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Hotel Europa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel Europa

Address: Corso meridionale 14, 80143, Naples, Italy
Region: Italy > Campania > Province of Naples > Naples
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Business Hotel in Naples
Price Range: £36 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Hotel Europa 3*
Number of rooms: 84
Official Description (provided by the hotel):
Grand Hotel Europa is an elegant nineteenth century building, just a few hundred metres from Garibaldi central station and Naples historical city center and it is the ideal location to visit Naples and its most important attractions easily and even in a few days. The hotel has 84 rooms, a restaurant, a bar and one meeting room. All rooms are spacious and equipped with all amenities such as air conditioning and heating, satellite television, hairdryer, telephone, safe, Wi-Fi and non-smoking rooms. Buffet breakfast available at the price of € 9,00 per adult and € 6,00 per child. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with LoveHolidays, Travel Republic (UK), Booking.com, Splitty, Expedia, TripOnline SA, Hotels.com, Evoline ltd, HotelsClick, Ebookers, 5viajes2012 S.L., Cancelon and HotelQuickly so you can book your Grand Hotel Europa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hotel Naples

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing