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“Convenient, decent hotel” 4 of 5 bubbles
Review of Grand Hotel Europa

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Grand Hotel Europa
Ranked #47 of 189 Hotels in Naples
Cambridge, United Kingdom
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Convenient, decent hotel”
4 of 5 bubbles Reviewed 8 August 2014

We stayed in one of the superior twin rooms ('Junior Suites') in the Hotel in July 2014.

The hotel is close to the main train station and metro, making access very easy. I think it would be unfair to criticise the hotel's location; while it is located in a run-down, 'messy' neighbourhood, in reality, the majority of Naples is messy and run-down. Admittedly the view from the hotel is not up to much: our room overlooked a court yard, described by one of the other reviewers, but this was not a problem as we did not spend long in the hotel.

The room was excellent (once we found it; the room numbers seem a little puzzling and a maze leads you to the room). It features an upstairs sleeping area (with one large double and one single bed) and a reasonably sized downstairs area. The bathroom was good. The air conditioning was nothing short of exceptional, to the point of waking up with the room being too cold. Lifts slow, so we often used the stairs.

Breakfast was limited and often items had run out by the end of service (such as croissants).

Reception staff were quite helpful. 24-hour reception does exist and the staff seem almost pleased to welcome guests back late into the evening.

If I were looking for a reasonably priced hotel in the centre of Naples, I would recommend this, and would certainly return again.

Room Tip: I would highly recommend the Junior Suites.
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  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AW789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,118 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (72)
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English first
Wellington, United Kingdom
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

I have stayed here three times now, and am about to return for a fourth visit. It is so conveniently situated - as others have mentioned - just 50m from the main railway station, but not at all noisy. It is close to the Piazza Garibaldi, the main square, where there are a couple of nice restaurants. It has much to recommend it.

Room Tip: I have twice had a single room which was good - and had the advantage of a small safe.
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  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luisa B, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this review, 1 August 2014
Dear David,

first of all thank you for writing your review on Tripadvisor and for choosing again our hotel.

We are happy that you had a pleasant stay at Grand Hotel Europa and that you appreciated our location: the hotel is conveniently located near the central station and the bus terminal in order to explore Naples and its surroundings easily.

Hoping to welcoming you back soon at our hotel, we remain with our best personal regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 8 July 2014

The hotel was nice, but unfortunatly I think we got one of the not so nice rooms at the back of the hotel, over looking a court yard. The breakfast was nice.
To get to the hotel you have to walk through a not so nice part of Naples from the bus station, we did not feel safe at nights, or even in the day for that matter - we were told a safer route by some other guests who felt the same about the walk.
We will not be re-visiting Naples as the city is over run with litter. Next time we will stay in Sorrento or Capri which are lovely and clean.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Truro
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

We chose this hotel for its location as we wanted to travel to Baia and Capua, we were not disappointed. It was so close to Naples Centrale station, we could easily get on the metro and regional trains. I noticed that other reviews mentioned the location being unsafe, whilst it is not a place where I would freely wander showing cameras and expensive jewels, Naples has cleaned its act much since a first visit a few years ago. Keep aware and you will have no issues. The hotel has helpful staff, rooms are clean and good value and the breakfast is very good, typical for the area.

Great value for money.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank percytadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luisa B, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this review, 8 July 2014
Dear guest,

thank you for writing your post on Tripadvisor.

It’s a pleasure to know that you had a so nice experience at our hotel. As mentioned in your comment, Grand Hotel Europa is the best point to start a visit of Naples and its surrounding region due to its adjacency to central station, underground stops and bus stops. We are happy that you appreciated the location as well as our kind staff and the rich and various breakfast.

We hope to see you back at our hotel as soon as possible. Warmest regards from a sunny Naples.
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Toronto
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 4 July 2014

We chose this hotel for its location. And that was fine. Price was also cheap. We checked in and found we were upgraded to a suite. Well, that was a strange room set on 2 floors. Beds up a staircase while bathroom and one chair were on the lower floor. Really? No thanks at my age! Second room looked fine, but someone else was already in it! Third room was a dorm style with 3 beds, also fine for the 2 nights we were there. Beds were Mexican hard!!
Breakfast was included in our price. It is served in the basement restaurant. It was just okay. The waiters never cracked a smile. Sadly the restaurant had a smell that made me not very hungry. We also had dinner there on our arrival night and it was adequate, but not great. There really isn't any other place to go nearby.
Usually I say, I'd stay there again, but truly I would not. I'd find something elsewhere.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Liquipure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devon
Level Contributor
43 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 27 June 2014

This is an excellent choice for one or two nights in Naples. The hotel is situated around the corner from Garibaldi station, where the Circumvesuviana trains leave for Herculaneum and Pompeii. The Alibus shuttle from the airport stops in Garibaldi square, about 50 metres from the staton entrance and perhaps 75 from the hotel. This is a very inexpensive way to reach the centre of Naples (3 euros if you buy your ticket at the tobacconist in the airport, 4 euros on the bus). The same bus goes on to the port for ferries to Sorrento, Capri etc.

Our room was fairly standard, looking out onto an inner courtyard, making it quiet. It was spotlessly clean with a recently refurbished bathroom (bath and shower). The basement restaurant provided a good 3-course meal for less than 20 euros per person with a drink. Receptionists were friendly and helpful, and the reception areas are beautifully appointed with lots of personal touches, so that it's just like being in someone's house. Free wifi was available in most areas, and it was great to have a fridge (minibar) in the room.

The only minus was the tinned fruit served at breakfast, a little disappointing in June in Italy.

Room Tip: Rooms facing the inner courtyard are quiet. The view isn't good, but you will not be spending m...
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LovetotravelDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luisa B, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this review, 8 July 2014
Dear guest,

Thank you for sending us your nice review through Tripadvisor!

We are happy that you had a such pleasant stay at our hotel. In a few lines you underlined the main characteristics of our hospitality: helpful staff, a good restaurant – offering typical Neapolitan dishes as well as international ones – and our original and unique furniture.
Furthermore Grand Hotel Europa has an ideal location to start a visit of Naples and its amazing surroundings.

We really do hope to welcoming you back at our hotel as soon as possible and meanwhile we remain with our warmest regards from Naples.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 7 June 2014

I have been at grand "hotel" europa for 3 nights, and they were 3 nights too many. I have paid for a room with bad air-conditioning, lousy free wi-fi access, and by access I mean you spend hours waiting to be connected and then when you finally are so lucky to get access you realise that the hotel has blocked access to youtube.

Breakfast was included
-horrible croissants
-no fruits, just canned fruit salad
-no cakes or any sweets: Naples is famous for its sweets!
-some ham and salami
-hard boiled eggs
-milk, coffee and juices

you can get an eccelent breakfast right outside the hotel for 2 euros.

The corridors smelled of cigarette and the level of cleanness was way below a three star hotel.

The price is excessive for the service they provide

Room Tip: Do not select a double room with twin beds.
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  • Stayed May 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Cecilia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Europa

Property: Grand Hotel Europa
Address: Corso meridionale 14, 80143, Naples, Italy
Region: Italy > Campania > Province of Naples > Naples
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Business Hotel in Naples
Price Range (Based on Average Rates): £
Hotel Class:3 star — Grand Hotel Europa 3*
Number of rooms: 84
Official Description (provided by the hotel):
The Grand Hotel Europa is in an elegant nineteenth century building, just a few hundred metres from Garibaldi train station and Naples historical city center; ideal location from which to explore the city and reach all the major museums and monuments on foot in only a few minutes. Offers all the services of a superior three star hotel with 84 rooms and suites, a restaurant, a bar, a theater and several meeting rooms. The sandard or superior rooms are spacious and are equipped with thoughtful amenities to make your stay comfortable, including air conditioning and heating, satellite television, hairdryer, telephone, safe, Wi-Fi, non-smoking rooms. Are spacious and have those services necessary to make your stay comfortable, such as air conditioning and heating, satellite TV, hairdryer, telephone, safe, Wi-Fi, non-smoking rooms. Its central location is ideal for exploring the many attractions of one of the most beautiful Italian cities of art! ... more   less 
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Also Known As:
Grand Hotel Naples

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