In response to our first inquiry, the email we received from Rosy, one of the front desk employees of the hotel, was so warm, welcoming and friendly that I immediately had a positive feeling about the hotel. Every email I sent -- I am a bit of a worrywart -- Rosy answered quickly, and in what we discovered to our great delight, was a Neapolitan style; a friendly, warmth to strangers. Through these emails, Rosy soothed my worries, not only about the hotel itself, but about Naples. In retrospect, I cannot imagine what worries I could have had about the hotel since it is really fabulous.
"Let me welcome you with some real Neapolitan coffee," Rosy said to us and an adult British family who also arrived too early for our rooms to be ready. The espresso in Italy is the best we've tasted in any country, and in Naples, it is to die for; rich, aromatic and smooth. What a welcome!
The Chiaja truly is a boutique hotel: It has an upscale feeling without the snottiness often involved in places like that, it is a very well maintained property painted in warm colours, there are employees available to handle most needs at all times. It's not a spa sort of place, it's a classy, beautiful place with an appealing relaxed flavour.
There is a relaxed, roomy lobby off the breakfast room, both of which are adjacent to the reception desk, which has someone there day and night. During the day, there are usually two or three people at the reception desk. Any questions or advice needed were handled promptly and well. We felt very well looked after.
We really looked forward to the afternoon treat tray that offered different Neapolitan pastry treats each day.
We had a Superior double room with a small balcony that over looked Via Chiaja, a pedestrian street, which was a major treat. Try for one of these rooms if you can swing it because watching the dynamic Neapolitan life at different times of day is really interesting. As far as we could tell, the only difference between a standard double room and a superior double room was the street view.
The room itself was relatively spacious and called "El Maestro" -- each room has a different name with an oil painting of the person in the room. Our room was very clean, very good quality linens etc, lovely artwork, and a sparkling bathroom. We loved it. Each evening around 8:30 pm (20:30 on the European clock) a maid came to the room and asked if everything was alright; this is a very appealing service.
The breakfast was of very high quality: it included cereal, yoghurt, fresh fruit, fruit juice, absolutely scrumptious cream filled croissants, regular croissants, a special ricotta filled pastry, bread ... etc. And, it also featured a very hard working young man who made delicious espressos, capuccinos and so on.
The Chiaja was a warm, calm and relaxing oasis in the swirl of life in Naples. And don't believe everything you've heard about Naples. We were floored with the friendly, welcoming nature of Neapolitans. The hotel is situated right in the historic centre of Naples, which is excellent for tourists.
And yes, we loved this hotel and its staff so much we'd move in if we could!
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Hotels.com, Booking.com, Expedia, Priceline, Ebookers, TripOnline SA, HotelQuickly, Evoline ltd and Cancelon so you can book your Chiaja Hotel de Charme reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Chiaja Hotel Naples