After reading very good reviews on Tripadvisor and no other good choice of hotels in Naples, I decided to book a total of 3 nights in the Una hotel in Napoli.
We arrived around 15:00 after a 20 minutes taxi ride from Naples Airport. The trip costs around 20 euros.
We checked in by Giovanni, he spoke also French and that was helpful as the English isn’t always good in Italy. The check in took a long time as he had to put all passport details in his computer. We were given one room key ( We were 3 ) for a room on the 5th floor. The room key did not work but we tried different times but after trying for a few minutes, Giovanni came up and told us he put us on the wrong room. We got a room 2 floors lower.
Our room was at the end of the corridor and when we entered it gave us a roomy impression. It had a very high ceiling which was very nice. The room was very hot and the air conditioning did not work properly, also the control panel was not working well. We had a view on a side street of Piazza Garibaldi. There was a lot of noise but the windows worked well as isolation and darked the window at night.
The bathroom was large but there was no bath, only a big shower but sometimes with low pressure. The bathroom was new but had some wood under the toilet, strange.
It took at my attention that there were no complementary bottles of water, conditioner and only 2 towels ach day ( We were 3 ). This cannot be in a four star hotel.
That night we ate at the restaurant on the top floor, the staff and especially Francesco was very friendly. The food was very good and had a very good quality for a relatively cheap price for a 4 star hotel.
The next morning we had breakfast ( included in almost any rate ), also on the top floor. The buffet was not filled by at all when we arrived but after 30 minutes it was full again? The staff there was very friendly and helpful. The quality was good but a better choice is always better. The staff was to busy cleaning tables so they forgot to fill the buffet.
An hour later, we departed to visit the Herculaneum, the Vesuvius and Pompeii. We asked the reception for information but that was relatively poor, the guy told us that we had to visit the Herculaneum, then Pompeii and then the Vesuvius. Only when we arrived at Pompeii, the last bus departed so the information the guy told us was wrong.
We left the next morning to catch the one and only direct train to Venice, it left around 07:20 so we missed breakfast. The Central Station is only 5 minutes walking from the hotel but you have to be careful, there can happen a lot in these 5 minutes.
After 3 days in Venice we arrived late in Naples again. Giovanni checked us in again and of course he was very friendly. We got now a room on the 5th floor.
We entered the room and left our luggage and departed again for dinner. When we came back and entered the bathroom there was a very terrible sewer smell, the toilet was full of hygienic products and the window was open in the bathroom. We were so tired and did not have enough power to change rooms.
The next day the room smelled terribly and I did not even took a shower that morning. The room had did not had a high ceiling but was again very hot. Now we had a view facing the Piazza Garibaldi.
During the night and morning we had a lot of noise from the restaurant, a lot of footsteps and trolleys from the restaurant above.
Before breakfast we asked for a late check out ( Normally 12:00 ) and asked for just 2 hours more because we had a late flight. We asked Giuliana F. And she was rude and very unfriendly. She told us that no hotel in Italy give free late check outs so she said we have to pay for it . i was simply disgusted by this staff member, so impolite. Also we confronted her with the smell and she told us we were responsible for the smell and not the hotel. I was so disgusted and asked a supervisor. Marina A. came and Guiliana told him our story in Italian ( I know Italian and I can speak it, she did not know, but I found out she was telling a very different story ). After a quick talk he told us we received a free late checkout but I told him it was too late because we already packed our stuff and did not wanted to stay in that room.
So if you arrive late, they put you in a bad room.
The hotel has a fitness room, just 2 fitness equipment were there. So not a big one, the power outlets were also pulled out so they weren’t even working.
There is one computer in the lobby but it is also paid internet and not very cheap.
The hotel is located on Piazza Garibaldi, just 5 minutes from the Central Station and the station for trains to Pompeii, Hercaluneum and Sorrento. The location is not that good for tourists and not very safe and not clean at all. You can reach the Castle and museums after a 30 minute walk.
I hope the staff will get friendlier and that a lot of efforts will be made !
- Official Description (provided by the hotel):
- A six-story historical building in a central position opposite the railway station, accurately restored to its 19th-century grandeur. The interiors, recalling local traditions - decors, rough tuff stones, Pompeian red, Pulcinella shapes - with impressive architectural design, give life to 89 well appointed rooms, a bar, and a restaurant on the panoramic roof garden. ... more less
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- Also Known As:
- Una Hotel Naples