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“Shocking customer service”

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La Dimora di Nettuno
Ranked #81 of 620 Naples B&B and Inns
Certificate of Excellence
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Shocking customer service”
1 of 5 bubbles Reviewed 11 April 2014

The worst customer service I have ever received. My room - booked two months in advance - was double booked and they failed to provide any alternative accommodation or provide any assistance. No help was made to assist, they took no responsibility and I was forced to return home early. Awful!!

Room Tip: Don't Book
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BudgetPlaces

Helpful?
1 Thank Tom P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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136 reviews from our community

Traveller rating
    76
    40
    12
    3
    5
See reviews for
22
46
9
22
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Verona, Italy
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 26 November 2013

When I first got there the building didn't look too promising, but the friendly owner welcomed me in this lovely B&B. Rooms are nice and clean, friendly staff and good value also conveniently located!! would definitely go back when in Naples.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Audrey2910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 8 April 2013

When I first arrived, I was a bit skeptical. It's location is in a residential ares. The room is good size, a bit noisy, but clean. It is within walking distance to the sea, and some decent restaurants. Staff very friendly and helpful. Complimtary breakfast is typical Italian. Great espresso.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jamesbosader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
57 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 2 August 2012

Nice B&B in good location around corner from metro station, close to sea and ferry terminal walking distance for hydrofoils. Rooms and nice inside good value. Safe part of Naples though I didn't find any part really unsafe this is close to a more
Expensive area

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sabretoothed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, Virginia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 16 July 2011

First off, don't let the exterior sketch you out. . . this is Naples. There may be a big pile of trash a block from the front door. . . but this is Naples. Inside you'll find a lovely B&B and a balcony with a great view and excellent hospitality . . . because this is Naples.

The room was large and the AC was comfortable. Fresh linens daily and bathroom was clean. Only complaint here was that the shower was finicky (slow to drain, temperature was all over the place, and the shower head would keep falling down).

The staff was great, mostly. The breakfast was super and you had free access to the fridge. They tried to put a shot of espresso in you every time you walked in the door :). Plus, when we had to leave early for the Capri ferry, they hooked us up with breakfast to go! Only downside was the day we left and had to catch our train the girl was late (this is Naples) so we had to take a cab. But, she did hook us up with a cab ride so we got there no problem; we just had to pay for the taxi.

It was convenient to the metro (station less than a block away) and only 4 stops from the main train station. Great for exploring a wonderful and unique city!

Stayed June 2011, travelled as a couple
Helpful?
2 Thank drewrich1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Dimora di Nettuno

Property: La Dimora di Nettuno
Address: Via Piedigrotta 57, 80122, Naples, Italy
Region: Italy > Campania > Province of Naples > Naples > Chiaia
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #81 of 620 B&Bs / Inns in Naples
Price Range (Based on Average Rates): £
Hotel Class:2 star — La Dimora di Nettuno 2*
Number of rooms: 5
Official Description (provided by the hotel):
In the city center, pampered at home. The House of Neptune is a charming bed and breakfast perfectly suited to the needs, dellostudente, tourist, uomod'affari. Ideal for the family, thanks to its special design and location, in a safe area, rich in commercial activities, venues, attractions. a few steps from the metro by which you can reach in 2 stops in the city center and 30 minutes Herculaneum and Pompeii, a few meters from the port, the American consulate, Posillipo and the famous chalet via Caracciolo. We look forward to welcoming you in cozy and functional, where the attention to detail and detail is never left to chance. The rooms are spacious and comfortable, equipped with essential comforts like air conditioning, heating, TV, en suite wireless.Ogni morning we will meet together in the quaint kitchen to start your day with our complimentary Neapolitan: you will be tempted by our browsed , croissants and Neapolitan espresso, ... more   less 
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