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“Lovely”

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Hotel Art Resort Galleria Umberto
Ranked #54 of 186 Hotels in Naples
Berlin, Germany
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely”
Reviewed 30 May 2014

My husband and I stayed here for one night before flying back to Germany early in the morning the next day. We stayed in the budget part of the hotel, Depandance Economy Rooms, and had a splendid time.

Galleria Umberto is an absolutely stunning building. Just staying there is a treat. The entrance to the main hotel is accessed inside the Galleria. There is only a small plaque to guide you. Just look around, and eventually you will find it. The Depandance rooms are also part of the Galleria, but the entrance is outside. Enter the main part of the hotel and they will send someone to guide you over.

The service was lovely, though most of the worker's English was not up to par. However, with some patience you will be able to get everything figured out. Our economy room was really not what I expected. We had a private (albeit small) bath with a tub and soap and a hair dryer. The room had a gorgeous queen sized bed with incredibly tall ceilings and windows. Absolutely lovely.

The archaeological museum is a simple twenty minute walk up the main shopping street (Via Toledo). The palace is right next door. Many other sights within a few minutes of walking. While it is crazy in Naples, the area is not particularly unsafe. Be aware of your belongings, but the area near the hotel is busy, relatively upscale and friendly (heck there is even a Disney store a block down the street!)

After a long day of travelling from Amalfi to Naples and then walking the busy and chaotic streets of Naples, my husband and I crashed in this wonderful room. The Depandance rooms don't really have room service (or a phone!), but the front desk will order you drinks and pizzas. We got our nice pizzas, and the front desk man served it to us out on the balcony (I believe typically reserved from breakfast) which overlooks the whole gallery. Absolutely beautiful. Then he even offered us glasses of champagne gratis.

It was a charming place to spend our last night and I would recommend the economy rooms to anyone. They were an excellent price and beautifully kept up. I would definitely return again.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank Rose F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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458 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Baltimore, Maryland
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 29 May 2014

You have to make sure you have dimes to operate the elevator. There are no big signs to find the hotel, just a small brass plaque on one of the four interior entrances from the Galleria. The wifi does not work in your room; only in the common areas. The rooms are oddly shaped. These are some of the quirks of the hotel.

That said, the building itself is historic and unique. The "romantic canopy" room we stayed in was enormous by European standards. Everything was clean and comfortable. There were some very nice touches, including a beautiful breakfast room (though the breakfast itself could have been better) and complimentary prosecco and snacks in the evening.

The best part of the hotel is the location. If you want to see Naples, and see all of Naples, this is the ideal base. We went to the opera one night, and it was right across the street. Gambrinus cafe, the Royal Palace, Via Toleda, Castel Nuovo, and Piazza Plebiscito are all right outside your door. A short walk up Via Chiaia drops you in Chiaia; it's an equally short walk across Piazza Plebescito and you are in Santa Lucia. The funicular up to Vomero is a few blocks away. Spaccanapoli is a bit farther, but it is a great walk up Via Toledo. And if you don't feel like walking, there is a taxi stand right outside your door. Unless you plan to spend your whole trip in and around Spaccanapoli, this is the ideal spot.

Room Tip: We stayed in 104, the Romantic Canopy suite. Big room, typically small European bathroom. There wa...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nundrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 May 2014

I stayed only one night at the Art Resort but I wish I would stay longer and will definitely come back next time I'm in Naples. Great location and very pretty and comfortable room, and very very nice staff.
Wonderful breakfast overlooking the gallery or outside the city. I would recommend for everyone who need a good location and nice artsy-made rooms.
Thank you guys.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ya67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartley Wintney, United Kingdom
Level Contributor
66 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 30 April 2014

On the 4th floor of the Galleria Umberto, this hotel is not the easiest to find, but as soon as you arrive in the spectacular building you know it's special. Take the antiquated lift to the hotel lobby and check in to a room that is tastefully decorated with paintings and artworks. Many have fantastic views down into the Galleria. The staff were helpful and friendly. The breakfast was excellent. Location is good for shopping, sightseeing, and some good restaurants, including the excellent Osteria Il Gobbetto just over the road.
Minor points that lose my fifth star rating were: bathrooms quite tired - we were delighted to find a spa bath in the room, but it didn't work, and there was just a rickety shower and curtain. Wifi was also poor - had to walk down the corridor to get a signal.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 22 April 2014

This building seemed to get little mention on the websites I visited about Naples but I thought it was the highlight of a one day visit. What a fantastic building. The hotel is badly signed so go to the centre of the galleria and take a close look at each gate until you see a small sign on one of them for the hotel on the 4th floor. press the buzzer to speak to the reception. Quirky old fashioned lift to the hotel entrance. The room was large with elegant period style furniture and a spacious bathroom with a jaccuuzzi. We had a comfortable, very large four poster bed. There was good soundproofing for a great nights sleep. We had to leave very early for the airport the next day and were first in the restaurant for breakfast. After being seated we were given coffee and then the waitress disappeared. The chance of a second cup would have been nice. The staff on reception were friendly and helpful

Room Tip: Check what's available for breakfast. There's a cooking area for grilling but not sure if it...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gerard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 14 April 2014

The women were great-kind, helpful, cleaned the rooms great, tried to answer any question, and acted on every request immediately. HOWEVER - THE MEN THAT WORKED THERE WERE AWFUL, ESP. ANDREA! The Annex has a different address (not listed) and took an hour to find-the REALLY RUDE man in the main part could not say how to get there. We went out that evening and the hotel was then locked and we are supposed to be let in immediately, but the men at night slept on the public couches in the restaurant for the guests. 1st night took 10 mins., the 2nd it took 20 - it's not in a great neighborhood, so felt very uncomfortable (Andrea was working). In the AM, Andrea was still working, we needed to catch a flight. We left 20 mins early to check out, it took 45 minutes. 1 - we had to wake Andrea up who was sleeping/snoring on the couch in the public restaurant for guests (we told him that we were in a hurry to catch a flight and he still did everything at a snail's pace), Andrea then insisted that we pay the city taxes in cash and we did not have enough - it made no sense, but we had to rush outside to an ATM. 2 - I paid on hotels.com in advance for the room, but Andrea insisted that we did not pay and we had to pay again (I don't know whose fault this is - it is 10 days later and the hotel nor hotels.com has returned my calls/emails. 3 - Andrea wouldn't even call us a cab, we had to find one outside. I will never return to this hotel and never suggest that anyone go there.

Room Tip: Stay in the Main Building; not the Annex
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank T7583J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 5 April 2014

alibus from airport to molo beverello and 5 - 10 minute walk to here - ideally located to explore the city on foot or to access funiculare Augusteo for Castel san Elmo and the Vomero area, via toledo leads into Piazza Dante and the centro storico all close by
We stayed in the Dependenze annexe with a gallery view and amazing setting (never stayed in a tourist attraction before) - staff helpful, friendly, other reviews have mentioned disappointing breakfasts but we did not have one during our 5 day stay.
Only gripe was the shower curtain (evidence of mould at the bottom) and the jacuzzi bath was a welcome treat between site seeing and evening passagiata and dinner.
The galleria is a working environment and an open 24 hours cut through but we slept well (recomend ear plugs if windos open or close windows and use air conditioning).
Would highly recomend here and suggest people remember there is a city tax (true of all Italian cities we've stayed in)

Room Tip: Room 3 of the annexe worked for us ! can't comment on other rooms
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alma-pope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Art Resort Galleria Umberto

Property: Hotel Art Resort Galleria Umberto
Address: Galleria Umberto I 83 | Campania, 80132, Naples, Italy
Region: Italy > Campania > Province of Naples > Naples
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#35 Business Hotel in Naples
#38 Luxury Hotel in Naples
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Art Resort Galleria Umberto 4*
Number of rooms: 10
Official Description (provided by the hotel):
Hotel Art Resort Galleria Umberto is a small jewel settled in a historical monument in the very Heart of Naples. A luxury 4 stars rated recently opened hotel in renowned Galleria Umberto I, nearby Piazza del Plebiscito, the Royal Palace, San Carlo theatre and Maschio Angioino, priceless places to visit for tourists coming from all over the world.Conceived and furnished in a XIXth century Patrician house style, Art Resort is a rarity to be unveiled, in a typical Baroque style ambience. L'Art Resort Galleria Umberto e un piccolo gioiello incastonato all'interno di un monumento storico nel cuore di Napoli. Un lussuoso hotel 4 stelle aperto di recente nella celebre Galleria Umberto I proprio accanto a piazza Del Plebiscito, al Palazzo Reale, al Teatro San Carlo e al Maschio Angioino, mete imprescindibili per i turisti di tutto il mondo.Concepito e arredato nello stile di una casa patrizia di meta Ottocento, l'Art Resort e insieme una rarita tutta da scoprire e un tipico ambiente barocco napoletano. ... more   less 
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Also Known As:
Art Hotel Galleria Umberto
Art Hotel Naples

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