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“Unforgettable staff, reasonably priced, great location and beautiful artistic rooms” 5 of 5 bubbles
Review of Hotel Art Resort Galleria Umberto

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Hotel Art Resort Galleria Umberto
Ranked #57 of 189 Hotels in Naples
Certificate of Excellence
Seoul, Korea
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Unforgettable staff, reasonably priced, great location and beautiful artistic rooms”
5 of 5 bubbles Reviewed 11 February 2011

One of the best hotels I've ever stayed at. Strongly recommend it to anyone going to Naples. Every single of the staff (especially Flavia for her energy, smile and great recommendations for restaurants, shops and excursions) were kind, constantly offering to help and always greeting with the kindest and earnest smile. People make a huge difference, and indeed the staff made my stay as comfortable and enjoyable as could be.

The hotel is a four star hotel, located in an art gallery. It's in the center of the city, a safe and buzzing neighborhood, from which you can easily reach all major areas by foot (I used public transportation only to reach the hotel from the central train station). The rooms are clean, very quiet, modern and new.

They serve the best espresso-based coffees (espresso macchiatos and cappuccinos) in the morning. Gambrinus, which is right down the street and renown for their coffee, did not compare.

As for the price, I recommend booking directly from their website rather than using a private booking engine. I had to pay upfront, but it was worth it (85 euros/night, but can be as low as 75 euros/night if booked sufficiently in advance).

Girl from Room 107

  • Stayed February 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Chantelac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
artresort, Front Office Manager at Hotel Art Resort Galleria Umberto, responded to this review, 16 February 2012
Dear Guest,

We really want to thank you for your kind comments.
The continuous improvement in the service of our clients is our goal, if not our mission, and it's very important for us to know we satisfied your needs.
We hope you'll visit again our beautiful Naples and be once more our guest.

Kind regards

The Management and Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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442 reviews from our community

Traveller rating
    174
    158
    47
    35
    28
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
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Northern Ireland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 27 April 2009

I am a very frequent traveller to Naples and this is the best boutique hotel I've experienced in a while. The rooms are quite large for neapolitan standards and the beds were super comfy. There was no outside noise even though the hotel is located within the busy and well frequented Galleria Umberto I! The continental breakfast was of gargantuan proportions (for european standards) and you'd be hard pressed not to find something appetising to eat and drink. The location is superb just a stone's throw from the central funicular to the residential suburbs of Vomero and the Certosa di San Martino, and practically on Via Toledo (fantastic shopping!). Easily reached by getting the airport bus into town.
Only 2 negative points: there were no bathrobes as indicated on the web even though we'd booked a superior room (the Klimt room -108) and if you want to use the lift (which you probably want to at least on the way up since the hotel is on the 4th floor) you'd better have 10 cent for the machine otherwise you are walking. Whilst I don't mind this kind of set up, we arrived without knowing this and therefore did not have the exact change. Thankfully a kind person on the 2nd floor gave us the money!
Overall my husband and I had a relaxing and very enjoyable stay at this hotel. Will definitely come back!

  • Stayed April 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TashalNI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Munich, Germany
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 17 June 2007

The hotel is centrally located in the Galleria Umberto, a historic shopping mall. All of the hotels 15 (or so) rooms are on the 4th floor, either overlooking the city (with a small balcony) or with a view in the mall itself, an astonishing building. The entrance is a bit hidden and the elevator ride is an experience in itself (with the equipment having been manufactured in the beginning of the century). The rooms are newly renovated and spacious, equipped with A/C, minibar and flatscreen TV. Definitely 4* standard.

The hotel does not have a restaurant, but staff are very helful in pointing you to the right restaurants in the area. They do serve a nice continental breakfast with fresh fruit and pretty much everything one could ask for. No spa, pool, gym etc. available.

Why to stay there: Location, nice rooms, nice staff, boutique character, not a business hotel
Why not to stay there: A bit noisy at times (comes with the location), no restaurant, no gym

  • Liked — location, boutique character, friendly staff
  • Stayed May 2007, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank guessmyname
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Art Resort Galleria Umberto

Property: Hotel Art Resort Galleria Umberto
Address: Galleria Umberto I 83 | Campania, 80132, Naples, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Naples
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#35 Business Hotel in Naples
#40 Luxury Hotel in Naples
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Art Resort Galleria Umberto 4*
Number of rooms: 10
Official Description (provided by the hotel):
Hotel Art Resort Galleria Umberto is a small jewel settled in a historical monument in the very Heart of Naples. A luxury 4 stars rated recently opened hotel in renowned Galleria Umberto I, nearby Piazza del Plebiscito, the Royal Palace, San Carlo theatre and Maschio Angioino, priceless places to visit for tourists coming from all over the world.Conceived and furnished in a XIXth century Patrician house style, Art Resort is a rarity to be unveiled, in a typical Baroque style ambience. L'Art Resort Galleria Umberto e un piccolo gioiello incastonato all'interno di un monumento storico nel cuore di Napoli. Un lussuoso hotel 4 stelle aperto di recente nella celebre Galleria Umberto I proprio accanto a piazza Del Plebiscito, al Palazzo Reale, al Teatro San Carlo e al Maschio Angioino, mete imprescindibili per i turisti di tutto il mondo.Concepito e arredato nello stile di una casa patrizia di meta Ottocento, l'Art Resort e insieme una rarita tutta da scoprire e un tipico ambiente barocco napoletano. ... more   less 
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Also Known As:
Art Hotel Galleria Umberto
Art Hotel Naples

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