In 10 months of travel through Italy, Spain, Turkey and now India, this is the only time I felt ripped off by my accommodation.
I accidentally double booked 5 nights with this hotel with both booking.com and venere.com. When I arrived I was informed I had double booked and would have to pay for two rooms. This was wintertime, low season and the hotel was not nearly full. After conversations with the management he told me I was a nice person and he wouldn't charge me double...and that I could write a nice review for Trip Advisor. I was so grateful not to be charged double, I indeed wrote a great review.
One week later, after my review was published, my credit card was charged for another 5 nights. In subsequent e-mails ( difficult with their limited English) I was made to understand that I had not cancelled the double booking and was therefore liable, even though there website states one night will be charged in the case of a no show. I then withdrew the Trip Advisor review. Trip advisor requires a two month wait if you wish to make another review on the same place, hence I am now writing this one.
The moral of the story: if you double book make sure to cancel yourself, do not rely on the hotel to do it for you and do not trust the word of the management of this hotel in particular.
Further, customer care at booking.com was excellent and customer care at venere.com NEVER responded to any emails.
- Reservation Options:
- TripAdvisor is proud to partner with Odigeo, Booking.com, Expedia, Hotels.com, TripOnline SA and Evoline ltd so you can book your Hotel Pace Pompei reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Albergo Pace Pompei Pompeii