We have never had worse interactions than those we had with the staff of Hotel Residence Tirreno. We contacted them via email in April 2012 to book a two-night stay as part of our honeymoon and, at first, the staff were charming. However, when we were in Naples and due to be departing for Procida, we noticed that their confirmation email had the wrong dates reserved. We contacted Hotel Residence Tirreno to alert them to their error, forwarding on our email with the correct dates requested.
Had they simply apologised at that point and told us that they could change our reservation, we would have been only happy to stay with them. Instead, they were aggressive and unapologetic, stating that we would have to lose our initial deposit and pay again to move our reservation.
As the mistake was theirs and not ours, we refused to pay another deposit, and simply asked to have our initial deposit returned so that we could find alternative accommodation. Again, they refused, insulting us and generally behaving appallingly.
Fortunately, our bank investigated the matter and found the behaviour of Hotel Residence Tirreno to be illegal. After the bank's investigation, our initial deposit was recovered, in spite of the staff from Hotel Residence Tirreno never providing an apology or contacting us in an attempt to resolve the dispute.
As we finally fought successfully for the return of our deposit, I have fewer regrets than I would have had otherwise. But during an otherwise perfect honeymoon, Hotel Residence Tirreno were the only people to jeopardise one of the most important and romantic holidays of our lives.
I cannot warn Tripadvisors to do anything other than avoid this awful place.
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- Also Known As:
- Residence Tirreno Hotel