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“Ended up walking out...”
Review of Il Brillo Parlante

Il Brillo Parlante
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Ranked #731 of 12,788 Restaurants in Rome
Price range: US$24 - US$59
Cuisines: Italian, Pizza, International, Brew Pub
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Restaurant details
Good for: Romantic, Business meetings, Local cuisine, Groups, Child-friendly
Dining options: Dinner, Breakfast, Lunch, After-hours, Reservations
Neighbourhood: Campo Marzio
Description: IL BRILLO PARLANTE, WINE BAR - RESTAURANT - PIZZERIA "ALWAYS OPEN" TO NEW FLAVOURS The pleasure associated with traditional food in Rome and creative cuisine blends with the convenience of freshly cooked food at any time of day, even late at night. This is the Brillo Parlante, the restaurant to go to for lovers of good traditional food and good company. Mouth-watering appetizers, pizzas cooked strictly in a wood oven, grilled meats and home-made desserts are just some of the delights offered by this welcoming restaurant. Then there's the wine list, which features over 400 wines from Italy, France and the rest of the world, plus a fine selection of brandies and whiskeys. Il Brillo Parlante is looking forward to welcoming you in its spacious dining rooms or on the outdoor terrace, which is heated in winter. Guests can also enjoy free Wi Fi internet access. Il Brillo Parlante is open until late at night, which makes it an ideal venue for post theatre dining.
Reviewed 10 July 2014 via mobile

We went to this restaurant on a recommendation but badly let down. We pre-booked a table but when we arrived there was no knowledge of the reservation. After half an hour waiting to try to order drinks, let alone dinner, and despite many calls to the staff we ended up walking out. Very very poor.

Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GroupeValadier, Responsabile relazioni con la clientela at Il Brillo Parlante, responded to this reviewResponded 23 July 2014

Dear Guest,
thank you for the review even if is not a positive one.
Customers opinion are very important to us is a way to improve our services.
We are sorry to read you were not happy with us.
As you can see most of our reviews are actually very positive and specifically nobody ever had a reservation problem with us.
Thank you to let us know your experience,we will try to understand what happened.
Best Regards
Guest Relations
Leila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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398 - 402 of 1,852 reviews

Reviewed 7 July 2014

Went out of our way to try this place based on TA reviews and were not disappointed. Service was attentive and food came almost too fast, but not a worry as there was no rush. Went with the waiter's suggestion to order one standard pizza for two people and this was perfect. Room for dessert and still not too stuffed. Spent half as much as the night before (La Scala) and more satisfied. Fantastic!

Thank pizzaloverboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GroupeValadier, Responsabile relazioni con la clientela at Il Brillo Parlante, responded to this reviewResponded 11 July 2014

Dear Guest,
happy that you trusted the positive reviews and not the negative and false ones.
We are really glad you enjoyed our restaurant and the meal.
Thank you so much for your kind words.
Hoping to see you soon again so you can have more of our delicious dishes.
Best Regards
Guest Relations
Leila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014 via mobile

Was introduced by hotel concierge that this place has good pizza, pasta, meat, and very good selection of cheese, so we tried.

The waiter was so impatient in explaining the pasta varieties in english as we didn't speak italiano. Even when explaining which wine is full bodied the waiter was very impatient. Short, curt and be gone if its possible. Maybe the restaurant management should watch the cctv as to assess the attitude of each waiters.

Food was good enough, strong flavor. We had fettucini al ragu di barolo con erbe fini ( bolognese sauce with barolo wine and fine herb ), tonnarelli with pecorino cheese, black pepper and squash flower which was very creamy and has a strong cheese flavour, pizza margherita, a bottle of wine, fresh fruit which we were offered red melon which we thought was the honeydew melon but instead the waiter came up with a "red melon" that we called WATERMELON. And "yellow melon" is HONEYDEW....

Bad service makes the whole meal to be bland. Please assess your waiter attitude towards guests.

1  Thank Food13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GroupeValadier, Responsabile relazioni con la clientela at Il Brillo Parlante, responded to this reviewResponded 18 July 2014

Dear Duest,
thank you for your review we always appreciate customers opinion to improve our service.
We are really sorry for your experience and is very strage something like that happened.
Customers are always very happy with us, with our food and staff.
You can even read that most of our review are very positive.
But we really thank you and we will definately try to understand what happened.
Hoping to see you soon so you can change opinion.
Best Regards
Guest Relation
Leila
Was introduced by hotel concierge that this place has good pizza, pasta, meat, and very good selection of cheese, so we tried.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014 via mobile

Had a quick lunch here just pizza and beers and a coffee it was very nice pizza and the service was great. Nice to find such a good place in the middle of all the mad shoppers.

Thank Mike Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GroupeValadier, Responsabile relazioni con la clientela at Il Brillo Parlante, responded to this reviewResponded 30 June 2014

Dear Guest,
thank you so much for the review.
We are always very happy to know that our customers had a great time at our restaurant.
Hoping to welcome you soon again!
Thank you again for the kind words.
Best Regards
Guest Relations
Leila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

We were staying at the Valadier and decided to have a bottle of wine here. The service was lovely, they remembered us and cracked jokes with us. Brought us delicious appetizers while we drank the wine. I recommend it here.

Thank Laura L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GroupeValadier, Responsabile relazioni con la clientela at Il Brillo Parlante, responded to this reviewResponded 30 June 2014

Dear Guest
Thank you for the review!
We are glad you were happy with us for both hotel and restaurant.
Is always a pleasure for us to know our customers had a good time thank to our services.
Hope to see you soon again.
Best Regards
Guest Relations
Leila

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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