Read previous revview of iami21 on 15 May 2012. Every single word of that review is true.
Booked, arrived at 1130 room was not ready (hotel claims on website guest can check in from 9 AM onwards). After 1 hour wait instead of Viennese Due I was taken to another building 50-70 meters away which is actually Hotel Evergreen Roma (but manager kept insisting it is part of vienesse due). Immediately at check in manager demanded full payment and I was given receipt of "Evergreen" and not Viennese due. It was an apartment which they have converted into 3 rooms divided by plasterboards. The moment adjacent rooms were occupied I could hear every single sound even people using toilets and normal chat (hotel claims rooms are sound proof). Could not get much sleep on first night as neighbours came around midnight and were up chatting at 6 AM. There is no reception around and for everything you have to connect a phone call to main Viennese Due. No facilty for tea/cooffe/biscuits (hotel claims its available on demand till late night but manager confessed its only available till midday). We did not even get it as there is no hotel staff around at this isolated place. When I complained next morning at 730 to receptionist "Anna" she sounded "rude" and instead of finding a solution asked me to wait till manager arrives. The manger actually was in Hotel Vienesse (their third hotel)Manager "Tiberro" tried to again convince me that Vienesse due and Evergreen Roma is same. Interestingly at Evergreen Roma quad room comes at 90 Euros while I was charged 130 euros per night for vienesse due. When I demanded that my money be refunded and I will move to another hotel, I was given the excuse that I have paid with card and card payments can not be refunded. When I claimed for difference of 40 euros between different rooms, I was told that hotel pays 20% commission to booking websites like booking.com, easytobook.com
Their breakfast is 1 croissant and 1 coffee in a bar further away from hotel. Hygiene levels at this breakfast is apalling. The glasses in which my wife and children were served tea and juice were smelling
In a nutshell these 3 hotels will put guests where ever they want according to their convenience. They are mis representing/mis selling rooms on hotel booking websites by providing hefty commissions and there is nothing a customer on holiday can do. just keep away from them.....
- Official Description (provided by the hotel):
- The B & B Evergreen represents the ideal hotel near the central Station TERMINI and near the metro, with the whole disposition services and in full historical centre in Rome. The hold proximity with the more imported aims yourself of interest of the capital what, the Basilica of Saint Maria Maggiore, the Roman Forum, the Colosseum, Street Veneto, makes our very comfortable hotel to visit walking the masterpieces of the eternal city. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, HostelWorld, Expedia, TripOnline SA and Evoline ltd so you can book your Evergreen Bed and Breakfast reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Evergreen b&b
- Evergreen Hotel Rome