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“Shocking travel experience”

Appian Line Tours Rome
Ranked #750 of 852 Tours in Rome
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Attraction details
Owner description: The history of Appian Line goes back 75 years and thanks to our dynamic management and highly professional staff, the company over the last 40 years has developed into one of the leaders in the Italian Incoming market industry, guaranteeing to your clients the best service at the right price. A strong purchasing power within a wide network of contacts and highly qualified suppliers throughout the country, plus, a modern fleet of limousines, air conditioned deluxe coaches, multi lingual guides, tour escorts and qualified drivers gives you the satisfaction of knowing that you are in safe hands. A reputation founded on destination knowledge and a full range of services operated completely “in house”.The company deals with incoming tourism and provides a complete range of services, which may encounter your needs among: - Regular and Private Sightseeing Tours and Excursions- Escorted Tours throughout Italy- Transfers for individuals and groups- Airport Assistance- Hotel reservations for individuals and groups- Tour Operator Assistance- On-line servicesThe guides , drivers and assistants on our tours have been trained to help you in any way possible ,however , if for some reason you do experience any difficulty and they are unable to resolve the matter we now have a telephone Help Line to call during the tour .
Useful Information: Stairs / lift, Bathroom facilities
Reviewed 30 July 2013

I booked this Amalfi Coast coach tour through City Discovery and it was just as well I did not book it directly.
We left Rome full of excitement and enthusiasm for the five days ahead: Sorrento two nights and Amalfi two nights.
Our Sorrento accommodation was around 4km out of town: it was supeb and we were upgraded to a superb sea-front suite, our meals were fantastic and we decided that made up for us being so far out of town.
On the Thursday morning we transferred by mini-coach to a hotel near and above Amalfi. We entered the reception and were asked for our passports and told to sit over in the lounge area.
Time went by and we began to think something was up: one of us went over and was told some stalling information which we didn't really understand but waited it out for a bit longer.
Around two and half hours later we were rather strong in our desire to be told what was happening so out came a serious=faced manager who said he had very bad news.
Turns out the Appian Line had not paid them for some months and on that very day the hotel management made the decision to take a stand on the hotel's dilemma and NOT TO TAKE ANY MORE APPIAN LINE CUSTOMERS !
He said we could stay if we paid for the two nights and meals: WHICH WE HAD ALREADY PAID TO OUR BOOKING AGENTS. So lots of argy bargy followed ... we all decided to go to our rooms and contact our booking agents.
The others all got confirmation that their travel agents would sort it and pay the costs but I could not contact City Discovery so it was over 24hours before the hotel receptionist managed to get a person to answer the phone by dialling a UK number which obviously was put through to City Discover in USA.
The woman there said they were going to replace the entire holiday cost for me and my daughter so we accepted that and I paid for the costs which covered the two nights.
That night the manager shouted us a tasty local lemon liquer after our dinner.
So, Appian Line - next day apparently went bankrupt so others would have been gravelly affected all over Italy...in fact those people who were due to go out at 3.30pm were left with a NO SHOW and at that late time of day the stress of getting back to Rome for other ongoing travel commitments.
No help was forthcoming from this disgusting Appian Line - all in all, a dreadful travelling experience in one of my most favourite parts of the world.
Appian Line is apparently out of business, but if they sneak back into the touring business, have nothing to do with them.

4  Thank worldlylois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 184 reviews

Reviewed 25 July 2013

We tried to book our 2nd leg tour with Gray Line but they referred us to Appian Lines in February13. We negotiated and paid Appian Lines in full way back then for the June 13 tour. On 27 May, 5 days before our departure on 31 May, we received an email from Appian Lines that their company a/c has been blocked and they cannot honour our tour. They request us to rebooked our hotels with Florence and Venice. Imagine our shock and anger as we have already booked our return flights. Also we had so many senior citizens in the group and some with walking difficulties so we had to very much depended on a managed tour. Worst still the 2 hotels were happily waiting to cancel our booking in view of the peak June holiday season. We had to call all the travelers in the group, some are friends of our family members to break the news and seek their agreement to rush another full payment to Hotel Astoria (Florence) and Hotel Belle (Venice). Appian has only paid a small deposit for the Florence hotel but not the Venice hotel. The Appian boss has promised to return our monies but up to now has not done so. We just heard that they have joined Green Line Tour.

1  Thank Lim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2013

If you like wasting your time,and love waiting for late people,waiting for buses to join your group,having a guide that looses there group,sharing lunch with 100 people and worst long cues for the toilet,tour guides that repeat everthing in 3 different languages.This is the tour for you.
This was the only organized trip out of my 5 week stay in italy.Naples is a dump.Pompeii was too long,very similar to Rome ruins.More time should be spent in Almafi,stay at positano.Please do it your self.The boat trips around Almafi to Positano,Capri that you organize yourself are great.Theres nothing emerald about this trip

2  Thank vald63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2013

Our family was planning a trip to Italy in July of 2013 and we had communicated with Appian Line regarding the tours available. We had used them in the past with no problems. Much to our surprise when we contacted them for credit card payment they advised us they are out of business.

Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 June 2013

we were on a 5 day tour with them from Rome to Naples, Pompeii, Sorrento, Capri, Positano, and Amalfi return. We did complete a brief walk around Naples, that was alright, although most of the time we couldn't hear the guide... we then headed to Pompeii. We had lunch, where there was no menu, food was just brought to us, it was passable only! Our tour of Pompeii was fairly good, the guide was knowledgeable, but we weren't given maps or any resources to know where we were, what we were seeing, or something to take away.. We then were taken to Sorrento and put in a nice hotel, but it was ages away from the town which disappointed us. If we'd known then what was coming though we would have appreciated it more! We had a great tour of Capri and all was ok until we headed for the Amalfi Coast part. On arrival at our hotel in Amalfi we found the company had gone broke, we had no accommodation and were stranded. We were left to sort things out ourselves, Appian couldn't have cared less, no-one spend any more money with them!!! They're crooks and broke!

3  Thank KezzaH12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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