Located close to the Roma Termini station, this hotel certainly is situated in a good location just three blocks away from the station but is still a long trek from the leonard express terminal which is a 400m walk from the main entrance. So it took 20 mins to get there from terminals 26 -28.
Room was very small with poor quality fittings. Wardrobe too close to the bed and I broke my toe nail opening it. Also the side of the wardrobe was hanging off - not what you expect in a 4 star hotel. See image. There was also a very clinical backlight above the bed which felt more like an asylum light than the warm light you would expect in a 4 star hotel room.
Thankfully the wif-fi service was free but nothing to write home about. The service is delivered via a code on the TV that is renewed every 4 hours so if you are a frequent user or dependent on wi-fi you will not appreciate having to renew your code every 4 hours. The download speed was around 5 MB/s with the upload speed no more than 1 mb/s at best. YouTube struggled to load but text-based websites were fine. The wi-fi was also monitored by the hotel.
Breakfast was perfunctory - self-service coffee machine. The maids did not greet us once but did offer to make a coffee as I was making my own which seemed a bit pointless. You get a range of typical breakfast meals - muesli, yoghurt, toast, sausages, croissants etc. The room resembles a cafeteria and didn't exude class or the feeling you were in a supposedly luxury hotel. On the Friday to Sunday the place was very busy and many could not even sit down.
Service was mixed. Some staff were friendly but others aloof and snobbish. One receptionist questioned my entrance into the hotel on my fourth day there even though I had spoken to her earlier. Because I was carrying cans of Fanta she assumed I didn't belong there.
Room was often not cleaned until the afternoons which was inconvenient. On two ocassions the room was cleaned late even though the sign was on the door requesting the service. Once the maid was opposite and saw us leave at 10am but when we came back at 1pm the room had not been cleaned. Taps in the bathroom were left uncleaned.
You had to book the sauna in advance for 45 minute solo sessions but no lockers or robes were provided so it meant sauna users had to walk thorough the reception in wet towels. Very undignified. The gym was small but I could not see any free weights there. No bottled water was provided there either which is an oversight.
I would not recommend this hotel because of its misleading status and the poor, unfriendly staff, some of whom were snobby in the extreme.
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- Also Known As:
- Venetia Palace Rome
- Hotel Venetia Palace