Booked this via a recommendation (learnt my lesson there) rooms seemed clean, that's all this hotel has to offer.....now let me begin booked this thru email and reserved by paying a deposit thru paypal, 90 euros..communicating with this hotel via email was a ball acher but gave them benefit of the doubt due to language etc...also reserved shuttle service via them so thought great, get of the plane get there chill for a bit then site see. Not to be taxi not waiting at airport resulted in making calls to hotel, they had no idea who I was at first then just said "give me 5 mins ok?" and put phone down...were they going to call me back or was I to call them back???? surprise surprise I call them back explained we were waiting for taxi tried to explain who I was felt like I was getting no where, The woman on the other end just said let me call the travel agents and find out then abruptly put the phone down again...five minutes later hoorah guy with my name on placard so at last we thought we was getting somewhere. Got to taxi and driver shows us the reservation and price and stands waiting for fee before leaving. So we pay him and I have to say been on roller coasters in Florida and felt safer (but that's another story) whilst on way to hotel I received a text from the hotel saying "Theres not a shuttle service I call them I suggest you white taxi of Roma standard price €40.00!" to which I reply "We have just been picked up by the company you reserved for us when we reserved our accommodation thank you!" (bad vibes by this time) so we arrive at the hotel first impressions from the outside was hmmmm!!! very compact street and surrounding area looked rough. We called the intercom and was let in via the large double doors, the inside of the entrance area looked quite quaint and quite big so had the tardis effect, from the outside. so up to the second floor with one on lift with cases and the rest of us take stairs to second floor. So we were greeted by Joi in the reception area who wasn't the owner by the way that was Fillipo who we directly booked with, He was friendly went thru all the reservation and passport process explained that one of rooms was still being cleaned but other one was ready which was fair enough it was still the morning. Then asked if we were going to pay them now so we were about to get the credit card out and its, oh no cant pay by card we don't have that facility, we were never notified of this by the illusive owner, so we just explained we will pay later but he didn't seem keen on that idea but we didn't have the cash at hand so it was a case of tough you will have to wait and get paid when we leave like most hotels do. So he explained again about room being cleaned but how one room was ready for us to leave our cases in etc, before going to that room we asked if the room that was ready was the double room or the twin,,,to which he replied "why did you want a twin room?" ermm yes check the reservation email, (bad vibes) so the room was being sorted out and converted to a twin room as we waited in the double room so that ordeal was soon dealt with, and then we get told that because of the gas inspection they have had a banning order and cannot provide breakfast so we would have to go to another hotel for breakfast which was allegedly 100 metres away (bad vibes) but we thought 100 metres down the road is not bad not ideal but not bad.....so the twin room was finally sorted, then we went out for a walk to Colosseum saw the fantastic site came back had a siesta as it had been a long day of travel...woke up in the evening ready to go out for a meal...shower time...SHOWER WAS BY NO WAY HOT OR EVEN POWERFUL!!! it was luke warm that's it.at first i was thinking maybe its because its turned dark and it was down to solar powered heating but no that was the best temperature of the shower during our stay that had done it for me, 90 euros a night am sorry but I been to campsites with better facilities than this....so morning arrives and Joi or Joy the receptionist is waiting for us so he can take us to the other hotel for breakfast....you know the hotel that was 100 metres away...only it wasnt 100 metres away it was a 10 minute walk, my sister at this point told him that she wasnt happy with this, none of us were again 90 euros a night for this.
At this point he had gone quiet, showed us to our table which was in a conservatory, the breakfast was ok, egg and cheese with nice coffee and some buns so that softened the blow a bit. The next morning there was a Spanish couple waiting to go for breakfast and from the previous comment they also had been put in the room which was marked Privado, they were following us to the breakfast venue and it was quite a cold morning too, we saw Joi walking to our hotel, he decided to guide us again as the Spanish couple were with us, My sister and brother in law approached him again and it this point we wanted to speak to the owner Fillipo about some kind of discount just to compensate for our inconvenience, Joi was reluctant to ask him because we also wanted to make sure we had our taxi service back to the airport. Anyway breakfast number 2, as i mentioned it was a cold morning so we had the doors shut for us by Joi as we didn't want to eat in the cold early hours nor did we want cold coffee, but the woman who catered the breakfast had different ideas when we shut the doors again she came back and opened them so my bro in law who spoke some Italian, explained why we wanted the door shut, she pulled a face muttered under her breath and closed it, we were now put off by this as to which we weren't going to go back their for breakfast, when leaving this place she saw us walk out and had a face that probably scare the statues around St Peters square.The next morning we approached Joi again and asked to speak to Fillipo and also to get a taxi booked, Joi just wanted our flight details and we would get a taxi for same price return €43.00 and then there was the case of the discount for the poor breakfast service, at this point Joi said there's nothing I can do and it wouldn't be appropriate to speak to Fillipo as the other guests had to pay, if the other guests didn't want to complain that's there choice at first he said he spoke to Fillipo only to contradict himself later in same conversation. The bill was settled that day also as we were leaving the next morning we also made our own breakfast. So the final morning had arrived, 6:45 am we woke up to a note under the door confirming the taxi was booked and would be picking us up at 7:45 am and priced at €60.00 unlike the price of €43.00 which we paid on arrival and was quoted too by Joi), Best regards Fillipo, so Fillipo had been but decided to show his face in unearthly hours probably to avoid us. This was this morning by the way and felt the need to write this asap. So whilst we were outside waiting for our taxi Joi was walking up the street, he asked us if Fillipo had seen us and we said no and explained about the note under the door, he stood their expecting a tip, if the taxi didn't arrive he would have been stood their a while. Just like to add that the rooms are close to each other you can hear music and talking from other rooms our room was bang outside the reception area so you can hear all the talking in the morning, and the receptionist is only there in the morning there's no one to see after that so if you needed assistance for a cab or something there was no one there to ask in the afternoon/evening, was the worst place i had stopped in by far and this is the first travel review, it sickens me to think that people get away with this service, this owner had 720 euro s out of our stay there, and we were ripped off in our opinion, no hot water no breakfast unless you walked to another hotel no coffee facilities not even a microwave. I would not recommend this to anyone the location was also poor too not much around apart from G Fassi ice cream factory. I feel that strongly about this that I will be writing to Filipo also and will be posting negative reviews on other forums. So verdict, DONT STAY HERE END OFF!!!
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- Also Known As:
- Bed And Breakfast Emanuela
- b&b Emanuela Hotel Rome