This hotel is part of the Rome Luxury Suites chain which currently has two other properties in Rome. There is nothing luxurious about this place and neither of the two rooms we booked were suites. They were simply rooms with two (stained) chairs. The property is very run-down - holes in the sheets, mold in the bath/shower, chipped soap dish, a mini bar refrigerator that buzzed rather loudly, stained furniture, rusty screws. All of those things might slide if I'd thought I was going to a three star hotel. But Mario De' Fiori 37 advertises itself as a 5 star and it is far from that. One of our rooms had a bath/shower combo that was impossible to use without flooding the bathroom. The other room had a standing shower which also leaked water into the rest of the (large) bathroom which did have two nice sinks. Additionally, the drain cover in the shower did not stay in place and slid around. I don't know that it was dangerous, but it wasn't comforting. The very worst thing about this hotel is that the mattresses are terrible. I could feel the springs on my body and was totally uncomfortable. My husband's back hurt after one night in the bed.
I was so unhappy with the hotel that I asked to leave after the first night. Unfortunately, the manager did not let us out of our three night contract. To the hotel's credit, the staff was extremely nice in every way. They were receptive to my complaints and offered us apologies, and amenities in exchange for the problems. I appreciated their kindness, but I really just wanted to leave that place.
The location of Mario de' Fiori 37 is excellent, and it was one of the main reasons I booked there. That, and I thought it would be a really nice place. It wasn't only that the hotel was run down, but everything felt cheap. The bathroom amenities were all made in China, not nice Italian products. Again, this would be okay if I were paying 100 euro per night and staying in a three star hotel. I did have a lovely breakfast at the sister hotel, Baubino 181, which looks significantly nicer, but the location is not as good. And given the cheap amenities that the chain provides and what I experienced at Mario de' Fiori, I wouldn't stay there if you're looking for luxury.
- Official Description (provided by the hotel):
- Your cozy home in the heart of the city Walk through the door of this charming, 17th century townhouse and leave the tourist hustle and bustle behind. From the thoughtful touches to personalized recommendations, every aspect of your stay at Mario de' Fiori 37 reminds you that this is your home in Rome... One that's just a block from the Spanish Steps. With seven total rooms, your stay couldn't be more discreet in our luxury boutique hotel in the heart of Rome. Meanwhile, our helpful, attentive staff greets you like old friends and caters to your every wish. ... more less
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- Also Known As:
- Mario De` Fiori 37 Hotel Rome