I had booked this apartment through booking.com and the owners of 'rome sweet home' took €303 deposit at that time. A week before we were due to arrive I got an email stating that this apartment was no longer available but they could put us up in an alternative one which basically I had to agree to as it is an exceptionally busy week in rome with the canonisation of two Popes. Whilst the apartment is good, the service from rome sweet home has been appalling and I have been CHARGED TWICE now the balance amount of €912,00 and have not had any contact from the company despite emails from me. This company only contact you when they want to change something or arrange something that suits them. Do NOT give your credit card details, or just make sure that you only have the minimum amount in your account so they cannot charge you twice on the same day. We need this money to finish our trip and will not have it even if they refund it straight away. There is no address to go to as they operate from a website and they have not answered their phone. The difficulty is now we are leaving the country and will have to try and sort all this out from Australia. This is not what I expected and is totally unacceptable. I have now gone back into reviews of their other accommodations and many people have complained about the same thing. Extremely disappointing and the only time in years of travel that this has happened. Shame!!
- Official Description (provided by the hotel):
- Experience the modern flair, the cosy atmosphere and the independent accommodation of Relais Fori Imperiali, just 20 metres from the Imperial Forums and near the Colosseum.Set on the first floor of a 17th-century palace, Relais Fori Imperiali combines a historic setting with contemporary luxuries. You will be in a famous, residential area with little noise arriving from the very busy streets of Rome. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Priceline, Booking.com, TripOnline SA, Evoline ltd and Cancelon so you can book your Relais Rome Sweet Relais Fori Imperiali reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Relais Rome Sweet Relais Fori Imperiali Hotel Rome