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“merely a tour broker - hit or miss on what guide you get”
Review of Eternal Tours

Eternal Tours
Ranked #439 of 779 Tours in Rome
More attraction details
Attraction details
Owner description: High quality Vatican tours and specialist tours of Rome at very competitive prices. We illuminate the classic sights of Rome which have fascinated and enthralled generations of visitors down the years. Our focus is affordable private Rome tours for everyone.
Redding, California
Level Contributor
133 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 70 helpful votes
“merely a tour broker - hit or miss on what guide you get”
Reviewed 9 April 2011

On the specific guide, I am sure folks' taste & style are highly variant about what makes a great guide. I didnt appreciate being repeatedly called "mate" nor an Italian dark sunglassed character making endless small talk with my daughter. The guide is supposed to be present Rome, not merely hang out trying to play a stereotype in "Gidget Goes to Rome".
Recommend being very clear upfront on whether or not admission is included in their Price or not. Some tour operators include it whereas others like Enternal Tours arent clear upfront & don't include. Depending on the size of your party, this can materially sway things. Also recommend knowing the difference between reviews of independent guides rather than an agency who is maintaining more than one "tour guide" website. Got the impression that operators of Eternal Tours Rome must carry half-dozen business cards, each listing a different enterprise.

Visited March 2011
Helpful?
2 Thank WildBillT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eternaltoursrome, Owner at Eternal Tours, responded to this review, 19 April 2011
Dear Wild Bill T from California, as owner of Eternal Tours here in Rome, I am very happy to inform you that of the three (3) private tours booked in March (we run a small, exclusive private tours service), you were not party to any of them.

After exhaustive enquiries this afternoon, we really have no idea who you are. You did not book a tour with us. You booked with another agency in Rome which uses the name 'Eternal' or 'Eternity'.

For the record, we have five (5) index / sub-index pages on our website, all of which clearly state our policy re. entrance admission fees. These are not included in tour costs (normal for all private tour agencies in Rome).

We have five (5) professional, licensed tour guides, all of whom are experts in their field.

The guide you have described works for another agency.

Why?

Because you booked with another agency.

Goodbye.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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19 reviews from our community

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English first
Amsterdam
Level Contributor
226 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 173 helpful votes
“excellent and reputable company”
Reviewed 5 August 2010

We booked a tour with this company in 2007 and unfortunately our guide did not show, which of course was disappointing. I wrote to the company the next day, not expecting much but received sincere apologies and a promise of a free tour any time in the future for us or friends of ours. Three years later (!) we decided to see if they would still honour this and - impressively- they did. We had a great tour with a knowledgeable guide. This is obviously a very reputable company.
Recommended!

Helpful?
1 Thank sinbarambam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
14 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
“Eternal Tours was FANTASTIC... best way to see Rome!”
Reviewed 7 July 2010

We took a private 3 hour Historic Center Tour of Rome, with Eternal Tours. Our guide, Manuela, was really terrific!!! Not only was she thoroughly knowledgeable about everything we saw, but she was quite friendly and very accommodating as to what we wanted to see. Manuela was able to squeeze in so much in just three hours! We were very pleased with the cost of the tour - it was much lower than we had anticipated for a private tour - and we were also quite impressed with the communications we received from Pete, the gentleman who arranged the tour for us. It was definitely worth every single penny!!! There is really no better way to see Rome than with a guide who was able to explain so much about the history of what it was we were looking at. We should have booked ALL of our tours with Eternal Tours! We took two other tours while we were in Rome with a company called Viator and they were AWFUL!!! We were VERY disappointed with Viator for the over-priced, under-informative tour of the Vatican, and the over-priced bus trip tour of Tuscany. I wish we knew about Eternal Tours before we ever took those other two tours. What a waste of money they were. Live and learn. Grazie, Manuela! And thank you, Pete... we were very happy with your service and will definitely recommend you to friends and family headed to Rome!

Helpful?
2 Thank cowboyup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
“Great trip and best guide”
Reviewed 4 November 2009

This was my wife's first trip overseas and she was very nervous about the trip. Eternaltroursrome was nothing short of spectacular. Due to bad weather in Atlanta our bags did not make it to Rome until the next day. My wife was very upset, but we met Josie our guide, that afternoon and she turned what was starting out as a disaster to one of the best days of our lives. Josie was so nice, knowledgeable and flexible. Peter had left a message at our hotel with before we even arrived in Rome and was always responsive to our needs. We were so impressed we were recommending ETR to people we met on the ship, but were going to stay in Rome after we returned from the cruise. Do yourself a favor whether you are spending all your time in Rome our maybe cruising out of there, as we did. DO NOT book with the cruise ship are the other services that will herd you around like cattle. The cost for ETR is no more than those other guys and you will get the personnel service you need. We booked tours at our ports of call through the ship and my wife and I were very disappointed after our experience with Josie. I highly recommend eternaltoursrome.net and welcome your emails to tuttm@northwood.edu.

Helpful?
3 Thank KingTNO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
malaysia
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“good tour and clearly explained history of the vatican”
Reviewed 18 October 2009

good clear guided private tour conducted by the company

Helpful?
1 Thank hockyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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