I would like to write in details what had happen during our stay in Rome with my wife.
We have booked this 'hotel', its only plus is that the location is good - near to metrostop, and here our problems have started, even in European Union, even in 21st century.
On leaving we are paying for our stay and we have asked they to print for us our tickets, For some reason they have asked both of our ID documents, but in the bustle during that moment Yardenia return to us everything, but except my ID document (our embassy in Rome was so kind to explain to us that in such situation the person of the hotel is responsible for returning our documents, because according to the law it is her obligation). Me and my wife went back to Milano where we had realized that out ID Document is still there and we have been living on the next day lunch time.
She had called the manager Vikas and he told her the following: Oh that's too bad but I have one solution for you I will send you person to bring your documents and you will give him 200 E?!? There hasn't been 23 calls and searching for a person. After couple of calls to our embassy we had been without choice and we have accepted.
On the next day we are going to Milano Centrale to search for this person Enrico. The person who came was not able to tell you even 1 sentence in English, but he new perfectly to pronounce the words: five hundred (500), 200, 300, more money, no document, no home. He said: 200 train, 300 for servizo. In us we had only round 300. He refused to give us our documents and he told many times no home. He was even telling more money more money. He called Vikas and Vikas told to my wife the following: 'Give him all the money that he wants of you will not get your documents'. I have asked him for the train tickets but he refused to show them to us.
We had only 300, my wife was crying Vikas took our wallets, check them, took all the money directly from the wallets and in the end give us our ID card for 300 E and several coins (we almost missed our flight because we hadn't had money left for the toll taxes 4 euro).
Once he gave our documents we told him we are calling the police, he started to run as fast as never. His problem was that during the whole time he was next to security camera. We have went to the police office on the Milano centrale, there they have started to search for him, and they have told us what has happen is illegal. The regular legal practice in that situation is the following: The person from Rome bring the documents to the train station to the police there, the police is sending them with the first train, and then the person is receiving them on the other train station and this is absolutely free action and it is done only by policeman, no person is coming and asking for money this is illegal blackmail.
There are two questions here: how is is happen that they accidentally forgot to return our document, they had offered us someone to bring our documents for money immediately, and that person was not speaking English at all but he knew perfectly 500, 400, 300, more money, no home. And also since they have been aware about the ordinary practice how to bring our documents why they haven't just sent to us our documents. Also 200 E for train, isnt that 1st class in the most expensive train in the world where this person was drinking champagne?
So our advice is go to this hotel on your own risk, probably you will manage better when they took your documents and you are not able to go home.
- Official Description (provided by the hotel):
- We are a kosher Bed and Breakfast complictly restructured, elegantement furnished, confortable and hospitable where you can spend your pleasant time in Rome. In the heart of Rome, in the elegant area of Piazza Bologna, in a warm and family atmosphere, cuddled like in your own home, with the breakfast in the room.Near to the Metro stop “Bologna” (line B) that in few minutes connect us to the historical center of Rome and to the Termini and Tiburtina Central Stations. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Hotels.com, TripOnline SA, Ebookers and Evoline ltd so you can book your Bed Breakfast and Cappuccino - Kosher B&B Roma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.