We booked thru our hotel which we trusted (boscolo palace), so if your hotel suggests Green Line to you, go somewhere else.
To start, the company was set to pick us up at our hotel and was 30 minutes late. We drove to the agency and, after getting our tickets, we waited on the bus for an extra 45 minutes, presumably to wait for other passengers. So now we were 1 hr 15 minutes into the 4 hours we allotted for the tour and we hasn't even left the agency. The guide then told us we were going to take a 20 minute scenic drive to the Vatican (a drive which should have taken 5 minutes). When we got to Vatican City we spent another 15 minutes waiting for the guide to organize tickets, and as soon as we got into the museum, the guide had run ahead leaving half of the large group behind. We spent another half hour roaming the museums looking for the group and didn't get to see any of the artwork along the way. We finally found him at the Sistine chapel and he managed to keep the group together until the end of the time at St. Peter's.
As if the tour hadn't been bad enough already, at the end of the tour when we were taken to the gift shop for 15 minutes before being taken back to our hotel, THE GUIDE LEFT WITHOUT 15 PEOPLE WITH ALL OF THEIR BELONGINGS STILL ON THE BUS! I called the company and they said it must have been our fault, even though all 15 of us were standing outside the store waiting for him. They refused to send a smaller van to pick us up and said we had to find our way back to the agency to get our things. One elderly woman with us had her medications on the bus that she thought she would have access to after the tour and she was extremely distraught that she couldn't get to them. After much time on the phone, the company continued to refuse to pay cab fare or take any responsibility.
Do NOT book with Green Line - we were not the only family who has had such an experience. We booked thru our hotel (boscolo palace), so if they suggest Green Line to you, go somewhere else.
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