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Excellent
70 reviews
Kitchen and Dining Room
the owners
The Bedroom
Bathroom
The Bedroom
The Bedroom
Kitchen and Dining Room
the building
healthy vegetables. many iadea in how to prepare
bread and vegetable
view of Sabina hills where our cooking class take place
WHAT A FUN !!
ready to bake
Kitchen and Dining Room
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 2
Rome, Lazio

Reviews from our community

Excellent - based on 70 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
English first
Spanish first
Any
English first
ML36DR
United States
Level 5 Contributor
58 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Our Experience”
Reviewed 21 December 2012 for a stay in November 2012
1
person found this review helpful

We booked this apt in Feb for Nov. In August, our Son died in an accident. We were going to cancel, but decided to go as we visited Rome with our son five years ago and thought it would bring us comfort as our trip with him was such a happy one. Six days after our arrival, our Father died suddenly.

We booked this apt on the strength of good reviews and emails from the owners ensuring us the apt was clean, quiet. Since our stay would be for 1 month, comfort was important. Nov 1st, our flight from the UK was delayed 9 hours due to mechanical trouble. We called to explain we would be arriving late. Walter was there to greet us at 11pm and seemed to think we missed the flight, despite explaining to Natalia. After all this, the apt was very dirty. We spent 2 hours cleaning late at night. The apt is a small studio with a sliding door. The small fridge is old and not frost free. Stove and work top were dirty and the sink was grimy. The soft furnishings were stained and worn throughout. The floor space is limited and on 3 levels. The dirty bathroom was cluttered with half empty toiletry bottles. All floors, surfaces were dirty. The garden is neglected. The front door had 7 rules taped up, crooked. The tape was old and curled. This made the apt look more like a hostel. We removed them and put them in order so it would look nicer.

The area is commercial, but the noise can’t be heard when the windows are closed. However, the people who live upstairs are up all night slamming, stomping. No insulation. We met the owners on day 3 and told them about the condition of the apt. They were apologetic but blamed it on the fill-in housekeeper (Nov 1st is a holiday in Rome). We explained we cleaned the apt. and would maintain it throughout our stay. The owners were with us 15 min. We felt as if we were a bother to them. Natalia took several phone calls and left 5 minutes before Walter. They spoke to one another in Italian while they were with us. We mentioned our son, and Natalia rolled her eyes. This offended us and made us feel very uneasy. When we received the news of our Father’s death, we called and asked the owners to arrange a taxi to the airport the next morning. They seemed aloof. We never mentioned money and neither did they. Our concern was to return to the UK. The apt was very clean when we left.

We later emailed the owners. They didn’t email back, but sent a refund of 1 wk. We emailed and inquired about the possibility of them renting the apt for the remaining 3 weeks. 1 wk later they sent us a rude and insensitive email. We felt as though we were being bullied. The owners said hey were not obligated to return any money. Fair enough, but it was their attitude. We’ll never forget the way they made us feel.

We rely on reviews and contact with owners. We were misled about this property and cannot recommend it. We left a review on the VRBO/HomeAway website and the owners were dishonest in their immediate response saying that they paid our taxi transfer to the airport - they did NOT!! WE paid the driver 60 Euros when we arrived at the airport the next morning. The cost of a taxi to the airport is 50 Euros. Furthermore, if the owners did indeed pay the driver, then why didn’t they tell us this? It’s a shame that the owners felt compelled to mislead prospective renters in this way. We paid both airport transfers, to and from the apt!

Despite this apt being rented consistently throughout the year, there have been NO reviews for this property on this site since January – nearly one year. We feel it is because most people simply won’t leave a bad review, choosing instead to leave no review at all. We have left many reviews over the years on Tripadvisor and VRBO. We believe in commending a hotel or vacation rental owner for a great experience, but we also feel an obligation to other prospective renters to make them aware when we have had a bad experience. We feel a complaint is a gift for it gives the owner a chance to improve their business and gives people an honest choice of where to stay.

Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
21 Dec 2012
I always take advice and suggestions from our guests, but this review sounds more like an attempt to destroy our reputation and our business. We take pride informing travelers and guests, that for the 2nd year in a row we have been recognized with "Top Vacation Rentals" award from Flipkey, and we have more than 80 positive reviews. The allegation that we are in any way dishonest is unjustified and very upsetting because we take pride in going out of our way to be fair and honest with our guests. Our reputation is so very important to us and this guest has unfairly attacked that.
Here is some history :
In Feb 2012 we received a request for a one month rental for Nov 2012 and because for part of the month was low season it was given with a large discount. On September 10th, we received the family’s terrible news. Of course we understood the state of mind of a couple hit by such a tragedy. We gave them all the time to decide if they would cancel their vacation, offering to give back the entire deposit even beyond the cancellation policy was over. In the meantime we continued to receive requests for the apartment which could have been rented but we wanted to hold it for them.
On the 1st of November the day of guests arrival, Rome's city center was blocked for the entire day due to a violent protest. For this reason we were unable to send our regular housekeeper, so we were obligated to arrange a backup. Guests also called to say they would be 9 hrs late. Maybe due to the language barrier I could have misunderstood the reason for the delay. Nonetheless we were still very accommodating and re-organized the new transportation and check-in. Walter met them at the apartment for quick, late night check in, promising to meet again when they were rested. When we met, guest said that the apartment was dirty when they arrived. This seemed strange because our backup housekeeper is very reliable. Still, we apologized and offered to send over my top housekeeper right away. They refused. Instead of cleaning in the middle of the night, why not inform us immediately and show in order to resolve the situation?
In the review they made numerous complaints, which they did not mention when we met them in person.
Studio with Sliding Door, Small Fridge : All that is clearly stated in the site.
Furniture: Our apt are decorated with a mix of modern and antique furniture, not worn throughout
Neglected Garden: It belongs to another property
Apt split over 3 levels: only the kitchen and bathroom are separated from the living area by 2 steps.
People upstairs are noisy: Never had any complaints about them.
Their claim that our orientation visit lasted only 15 minutes it is simply untrue. We sat with the couple for an hour giving them ideas and places to visit, even offering to take them for a day excursion in the countryside. Walter and I take pride in being good hosts who care about our guests, which all of our other reviews mention.
As for the complaint that I was rolling my eyed and being aloof, it is a very harsh and unfair accusation. I am very empathetic as last year I almost lost my own son in a terrible traffic accident. Sometimes my lack of words could only be because of the language barrier not because I am being aloof. This situation is a very delicate one and I didn't want to say something that can be misconstrued due to our difference in languages.
When we were asked to organize transportation back to the airport, we asked the company to bill us. Although the guests now claim they paid themselves, I have confirmed with the car company and the driver that no money was collected. Is this a good reason to call us dishonest?
As far as a refund for the one month rental: I spoke on the phone with the gentleman the day prior departure and informed him that I would offer a partial refund, although we were not obliged to do it. When he stated that it was not necessary, I insisted. No actual amount was discussed but I felt that it was a nice gesture. We sent the refund, the amount of one week out of three remaining, and immediately after we have received an email complaining about the amount. I emailed back explaining that what we have sent was a reasonable amount, since we took a loss as well. Immediately after they began to post terrible reviews about our apartment and ourselves.
Thank you for listening to our side of the story. We take our work seriously and this attack on our reputation is painful.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NY
Reviewed 29 January 2012 for a stay in May 2011
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sydney Australia
Reviewed 13 January 2012 for a stay in June 2011

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Oxford UK
Reviewed 13 January 2012 for a stay in June 2011

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sharon414...
Fairfax, Virginia
Level 3 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great location, nicely decorated, comfortable with good amenities, nice owners.”
Reviewed 2 January 2012 for a stay in November 2011

This apartment was everything I had hoped for when looking at photos and reading reviews. The only thing I will caution about is that it is small. That being said, the owners maximized the use of space and it was fine for my husband and I for 8 days.

The paintings that Natalia did added interest and elegance to the apartment. There are two large windows and a patio door, which made the apartment light and cheery. The walls are painted a soft yellow, the floors are a burnt-orange tile, and part of the ceiling is high with exposed beams--felt very Tuscany! Kitchen is small, but we only used it for coffee and snacks. Bathroom is also small--especially the shower.

The apartment is in a great location--right across from the metro station, and within walking distance of the Colosseum, Forum, and a number of other sites. St. Peter-in-Chains Church is right around the corner. Actually, we walked all over Rome from that apartment! There are four restaurants within a block, which we ate at; the Elite grocery store is nearby and fun to go to.

Natalia and Walter were wonderful and very responsive throughout the reservation-rental process. We took them up on their offer to arrange transportation to/from the airport, and that was well worth it. Natalia and Walter met us at the apartment and acclimated us. They also gave us a local cell phone to use, and also to reach them if needed. We felt we had friends in Rome if we needed help in any way.

Visiting Rome in November turned out to be perfect. There were no lines at the attractions, and we had good weather. We fell in love with Rome and would love to return and stay in this apartment again. I almost hate to write this review, as I'm afraid that this apartment won't be available when we go again!!

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: location, charm of the apartment, owners
Liked least: bathroom
Travelling group: With Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barbwill
Sacramento, CA
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Perfect place to stay in Rome!”
Reviewed 14 April 2011 for a stay in March 2011

Trip Advisor/Flip Key have NEVER let me down! This was the perfect place to stay while spending 11 days in Rome. The apartment is well located, clean (Very Clean!), quiet and comes equipped with everything you need to enjoy your visit. Flawless internet, washer, microwave, comfy bed, next to Cavour Metro Stop, market nearby, Mailboxes store below for shipping books home, in short everything is thought of.......including many maps and travel books. I brought mine, then shipped them home! Trust Walter and Natalie to furnish what you need.

Walter met me at the apartment, and though he was leaving for the US in the morning, spent two hours going over what and how to see the sites of Rome. It was invaluable. Left a note on a good place to eat.....though truly, being alone, I ate most evenings in the apartment.

A great oasis in the people and traffic filled Roma!!! Thanks for a great experience!

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Solo Traveller
Your age range 65+
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Young singles A romantic getaway
Older travelers Tourists
Luxury-minded travelers Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
drreinisc...
Brooklyn, New York
Level 5 Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Fabulous location, well maintained, a little small”
Reviewed 3 April 2011 for a stay in March 2011
1
person found this review helpful

This apartment has a perfect location just a short walk from the Colosseum and the Forum and several of the major not-to-be-missed churches and museums of Rome. But perhaps even more importantly it is half a block from the Cavour Metro Station from which you can reach Termini in one stop and from there all over Rome and catch the Transvesuvianno to Herculaneum, Pompeii, Naples, etc. It is located just where Julius Caesar was born and raised in an area called Subura in Roman times. The neighborhood restaurants are delightful and inexpensive by Roman standards. The owners do everything possible to be of assistance and provide complete tourist and living information. The apartment itself is small but much larger than the average hotel room and has sufficient space for unpacking. It is well maintained which you cannot say for many rentals. It has plenty of light and a view of a lovely inner garden from the bedroom area. It is warm in winter and has AC for warm weather. We would not recommend it for a stay of longer than 10 days but it is perfect for a stay of that length or less. It could use more comfortable chairs and sofa for reading if you plan to spend time in the apartment. The kitchen is small but serviceable – everything works well but cooking a full meal is tricky. All in all we would recommend it highly for a short stay of less than 10 days for people who do not expect to cook full meals or work in the apartment.

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: With Spouse/Partner
Your age range 65+
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Young singles A romantic getaway
Older travelers Tourists
Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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