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Grand Hotel Via Veneto
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Reviews (987)
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All reviewsbulgari toiletriesmagnolia restaurantvitality poolspanish stepsharry's barstar hotelconcierge staffvilla borghesejunior suitebreakfast buffetamazing hotelquiet roomour honeymoonlarge bathroomheart of romevisiting romerooftop terrace
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554 - 559 of 988 reviews
Reviewed 20 December 2012

This Hotel is near all the major attractions. It's a typical 5* with all the great amenities. Rooms are big with a massive bed. The staff is really nice and helpful. There is a supermarket 5mns walk from there in case you need anything. It's a shame there was no iron in the room and the breakfast was boring after the second day. Otherwise, I would highly recommend this hotel. For all attractions in Rome make sure you book everything in advance online before you travel, saves you from the massive queues.

  • Stayed: September 2012, travelled as a couple
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2  Thank Anoko04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2012

Overall, with the very few exceptions I will mention it was a terrific 5 Star Luxury Hotel stay. Especially as in our case where we were able to book the Hotel with one of it's promotional rates. What we received for our money was absolutely worth it. In all fairness, I will also mention the excellent things about this stay.

First off the location is absolutely fantastic. It is on the Via Veneto(Location of Movie La Dolce Vita), close to other 5 Star Hotels and the US Embassy. A very safe location, not far to walk to some of the fantastic sights of Rome. In the event you are not a walker, the cab ride fees to the sights are not that expensive. We walked to the Spanish Steps, the Trevi fountains, the Pantheon and the Forum/Collosseum. A cab ride to the Vatican is about 12 Euro's one way.

The Hotel is very modern, recently remodeled. The regular rooms are not large compared to US Hotels but rooms in Rome are generally small. They are beautifully decorated and extemely clean. However the bathroom is large and has all the amenties that a 5 star should have. Everything from towels to the Bulgari products provided was first class. The only small issue was the hair blowdryer which you must always have your hand on the button to operate. High quality robes with slippers are provided for the guests. The housekeeping staff was excellent during the entire week we were there and each night there was a turndown service. We used the room service on several instances and it was always on the mark.

The Breakfast Buffet was the best we have experienced in a European Hotel in the many years we have travelled and lived in Europe. It get's 5 stars. There had a high quality Salmon and Tuna as well as all of the fruits you can imagine. It is very high class and fortunately was part of the package because it would be 33 Euro's per person in the event it was not part of the rate. Your drinks(Coffee and Tea) are specially prepared for you to your liking. There are freshly pressed juices. Now, I realize that some Americans expect a different type of sausage or bacon/eggs prepared a certain way, but we must remember, we are in Europe and it's the European way. Now to a few issues with the Breakfast, for the first two days ordering off of the Breakfast card(different type of eggs then on the buffet) was part of the breakfast package. This was changed three days in our stay and many customers were not happy with this Hotel change. I think the Hotel Management should have allowed those that had started under the Breakfast card rules be allowed to continue to do this for the duration of their stay, not tell them now you need to pay in addition to the normal buffet cost. The second issue was a organizational issue. There were two supervisors for the breakfast area, one male and one female. When the female was in charge the buffet always was behind in being refilled timely, you had to ask for immediate assistance. The same applied for clearing tables. Now when the male supervisor was on duty(he also ran the bar on other days) there was never an issue. Everything was always stocked and tables were immediately cleared. Overall, everyone that worked in the breakfast area was extremely nice and friendly.

The Concierge Team made several reservations for us at Restaurants and this always worked out as perfect as can be. The Doormen overall were very nice and helpful, during one rainy day they did run out of umbrellas.

The front desk staff could be a little better. When we checked out they forgot to subtract the !0% off of food and beverage which was part of the package so I had to go back and go through the process again of correcting/checking out. They should not miss things like this.

We were totally happy with our Hotel stay and if the attention to detail would be on the mark for the small things I mentioned above, this would truly be the best Hotel in Rome.

  • Stayed: November 2012, travelled as a couple
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4  Thank KTOWNFAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2012

Beautiful hotel let down by indifferent staff, the so-called concierge team. I can tell you we don't usually complain about service in hotels, we're pretty easy-going Aussies, but we felt frustrated and angry at the lack of response to requests for assistance with various things. We have experienced some beautiful hotels in Europe and I can honestly say this is the only place we have stayed where it was obvious the concierge staff seemed disinterested in responding to requests/questions/complaints: one example - a complaint about noise from another room, loud thumpings throughout the night on consecutive nights. We alerted reception/concierge staff after two sleepless nights in a row, no response!! Their movie channel was inadequate. The movies we chose were always "unavailable". Then they had the temerity to want to charge us for movies we hadn't even been able to watch. We had one meal there which was really terrible - dry, tough chicken with fries under the misleading name of Chicken Milanese. We complained about that. "Sorry, we'll alert the chef." There were problems with the room safe, the air-conditioning which was on "warm" all the time we were there. We had to open the windows to get some fresh air and then had to endure the busy traffic noise from Via Veneto. The breakfast buffet at $33 per person is over-priced. There was little or no warmth or friendliness shown by these people on the occasions we spoke to them. We were always polite with any requests made so I found this cold, blase attitude quite strange in such a big luxury hotel. The only nice, helpful staff were the bar staff and the doormen! We certainly won't be returning to the Jumeirah when we visit Rome in the future.

  • Stayed: November 2012, travelled with family
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3  Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilaria L, Front Of House Manager at Grand Hotel Via Veneto, responded to this reviewResponded 12 March 2013

Dear Guest,

Thank you for taking the time to share your feedback on Tripadvisor following your recent visit to Jumeirah Grand hotel Via Veneto
Your comment is important to us, as we always aim at delivering an ultimate experience for every guest.

We were concerned to read that on this occasion we did not meet some of your expectations in terms of service and customer care. Be assured that all the due actions have been taken according to your suggestions as well. Our daily goals are: excellence, passion, carefulness and authenticity. Of course we are still “young” but completely ready to deliver the best part of our professionalism and dedication.

We would like to take this opportunity to inform you about the restaurants pricing. Despite of being in line with similar properties in the same area, we are constantly focused to deliver excellent quality per value. Inside a unique location and facilities. However, in your case, we can only feel sorry if your feeling was not the same.

We would like to thank you once again for sharing your feedback with us and thereby giving us the opportunity to enhance our service quality. We do really hope that this experience will only represent an exception inside a scenario that can still surprise you.
The Jumeirah Grand Hotel Via Veneto will be always looking for your next visit in order to allow us to show the really sense of hospitality for which this Hotel is renowned for.

Yours sincerely,
Ilaria Lucani
Front of House Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2012

Hotel is good - large amount of space in room, fairly updated, modern style. Carpet and wallpaper had minor signs of wear. Nice accessories and toiletries. Good location. Bathroom was quite large and well designed. The living space was less impressive than the bathroom, though certainly nice. Breakfast was basic; claims to be "American," but as an American, I would disagree. Needs more variety and refreshing of foods as they are eaten. Spa area was impressive, though pool a bit small. I'm being critical b/c it's claiming five stars. This is a nice hotel, no doubt. Tip-top? Don't think so.

  • Stayed: November 2012, travelled as a couple
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1  Thank Russianoligarch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilaria L, Front Of House Manager at Grand Hotel Via Veneto, responded to this reviewResponded 12 March 2013

Dear Guest,

Thank you for taking the time to share your feedback on Tripadvisor following your recent visit to Jumeirah Grand hotel Via Veneto
Your comment is important to us, as we always aim at delivering an ultimate experience for every guest.

We were concerned to read that on this occasion we did not meet some of your expectations. We have taken good notes about your comments that we have shared with our Food&Beverage Department to avoid any further inconvenience and still continue to grow up in terms of excellence and service delivered.
We hope these shortfalls will not tarnish your overall impression of Jumeirah Grand Hotel Via Veneto. It would be our privilege to welcome you back in the near future, giving us another opportunity to show you how much is important each guest to us.

Yours sincerely,
Ilaria Lucani
Front Of House manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2012

Via Veneto is full of luxury hotels and this hotel is just perfect.
The location is perfect.The staff is very friendly. The rooms are very beautiful.
Breakfast is terrific and the spa is very well equipped.
A first class hotel and it deserves all its stars.
Our stay in this place was just lovely.

  • Stayed: October 2012, travelled as a couple
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Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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